Nova Reviews

Name: Nova
Rating: 1.07

1.1 Rating 119 Reviews

1 %

of reviewers recommend Nova

Company Reviews

Questions

Metrics

1.1

Based on 119 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“took out breakdown cover. broke down said someone would be out 60 to 90 minutes. 4 hours later dont get involved with them they are useless. never again”

Helpful Report

Posted 5 years ago

“Paid for Emergency cover but ended up having to sort out my heating and hot water problems myself. Even though they proclaimed in their policy to stand by you in a sudden and unexpected event. Their staff are not cooperative or they do not know how to deal with anything and they have a computer system[so they say], that denies your claim as soon as you begin to explain the the problem. Do not go near this Company. if you have an issue with them complain to Financial Ombudsman.”

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Posted 5 years ago

“Refunds never use them again terrible company”

Helpful Report

Posted 5 years ago

“I have purchased couriers policy,I paid you but you did not send me the necesssery documents.You are causing me a big disruption ,I have to stop my business /delivery for some days until I will have this problem solved...is there anyway to take this company to the court???”

Helpful Report

Posted 5 years ago

“Took my payment,sent no policy info ,after many e mails to them got a rather pushy guy who seemed unable to understand "cancel " still awaiting refund(3months!) What a shower!!!”

Helpful Report

Posted 5 years ago

“Took out car breakdown cover then after looking a reviews decided to cancel, within the 14 day cooling off period. Clicked the link on my documents and sent an email but it bounced back. So I emailed the customer services. Left it 2 days and did the same again. No response from Nova. Emailed PEX customer service, whose name was on my documents, no response from them either. Managed to get through on the phone by choosing the claims option. Told it was £4.99 to cancel. The first adviser took 8 minutes to find where it said this. It isn't on the documents it is number 25 of the conditions before you purchase. Agreed to pay under duress and finally got my £28.99 refund. No confirmation my policy has been cancelled and not had any communication from Nova or PEX. Dread to think what their response would be if I broke down.”

Helpful Report

Posted 5 years ago

“Definitely will not be renewing my policy with nova . Every time I phone I get cut off and have asked for a call back and nothing. Sent many emails and still nothing ! All I want to do is change my direct debit payment date as they keep charging me an extra £30 a month! Customer service is disgusting!!”

Helpful Report

Posted 5 years ago

“Took out Boiler Breakdown Policy on 12 January 2019...found an alternative more suitable policy with the Boiler Manufacturers and anyway there were things with Nova I wasn't happy with ( terms /restrictions for getting service ) . I sent an email telling them to cancel the payment on my CREDIT card and someone phoned me and while agreeing I could cancel as I was within the 14 Days ( which I knew anyway) also told me there was a cancellation charge of around £5. This led to a row over the phone as this was the first I had heard of it and I told the caller in no uncertain terms that I was not paying any such fee and if it was charged there would be a complaint to them and ,if not resolved,to the FCA...so we will see what happens . I have scoured the policy documents and can see no mention of such a fee.”

Helpful Report

Posted 5 years ago

“Awful company. Not helpful, rude, put prices up compared to what comes up on comparison sites. Would NOT recommend”

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Posted 5 years ago

“Take your money then they're not interested!! Taken nearly two months to get my documents sent to me after numerous emails and phone calls with no replying from them! Also a coincidence that I get inundated with scam calls and sales after I delt with this company. Selling information to other companies.”

Helpful Report

Posted 5 years ago

“I don't know how these people sleep at night. My son paid for his insurance and was then contacted by Nova to say that the price comparison site had his small van down as a pick-up, also any named drivers have to drive an equal amount as the policy holder and they wanted an £400 extra to cover him. He can barely scrape together the £1700 original price so told them he couldn't go ahead. They told him that they're going to take a £60 cancellation fee and refund the rest tomorrow, although after reading other reviews this timescale seems unlikely. Please avoid this awful company.”

Helpful Report

Posted 5 years ago

“After choosing Nova insurance through a comparison website as they were the cheapest. I had a phone call shortly after to go through some more details. The man I spoke to said I would actually have to pay more for the policy. So the price you see isn’t what you get. Apparently. After a disagreement with said price increase and the fact the employee I spoke to was absolutely not made for customer service I cancelled the policy right away. Only to be told I had a £90 cancellation fee. Which is theft to be honest. However, when it came to refunding the £210 minus the £90 they’ve stolen. I was told it would take 3-5 days. And guess what. After 3-5 days. Still no refund. So I phoned, and was told it was actually 6-8 weeks for me to receive a refund. This is just so poor. But that’s not the worst thing. After 8 weeks I still didn’t receive my refund. So I phone again. And told it will be refunded within 3 days. It was indeed refunded. But not the amount that should’ve been. The company decided to keep an extra £49, just because they can. If you are thinking of using this company. Think again. If you are using a comparison website. Choose the next one down. Save yourself a few hundred pounds. Absolute robbers.”

Helpful Report

Posted 5 years ago

“Absolute joke of a company. 6 years NCB, no changes or claims etc yet expect me to renew again after RAISING my insurance by £166! Last year with them my renewal offer was less than year before as it should be, why on earth they think its acceptable to raise it hundreds this year, when no changes/claims have been made, I don't know! No explanation given at all. Disgusting. Avoid, avoid, avoid!!”

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Posted 5 years ago

“took out van insurance on wed not due to start till Friday. I cancelled same day because of price hike due online question. I was told on the same day that my policy was cancelled minus £60. I was due for a refund on fri. No reply to my calls or email. Called over aweek later only to be told that my refund was issued yesterday. 6 days later! Don't bother with this company”

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Posted 6 years ago

Nova is rated 1.1 based on 119 reviews