Onequote Direct Reviews

“ very happy with overall service ”

“ Have not made a claim so difficult to comment on its service overall. ”

“ Charged £100 for being a year out on my no claims, I sent my no claims certificate through not realising my error when completing my application for insurance.I put I had 8 years instead of 7. Instead of being understanding in that I had made a mistake the company threatened to cancel my insurance if I didn't pay the £100 admin fee. There was very little difference between the price of the insurance based on 7 or 8 years but the company wouldn't make any allowances for my mistake or display a human side when dealing with me. I received numerous emails demanding payment even though I had spoken to no less than 3 advisors to advise them of the date i would be paying the £100 which was well within the 14 days they had given me to pay the fee. On top of this i received several phone calls while at work. The company showed themselves to be completely incapable of communicating with each other. Being an account manager myself i understand how the process works and everything needs to be recorded these days. All in all a really poor experience, I will not be renewing my insurance and would advise people to seriously consider other options before dealing with this company. I made a mistake and acknowledged this with the company and agreed to their demand of £100 to change the policy. Very poor customer service and experience ”