“:I informed one quote about husbands death So they could cancel insurance . My daughter dealt with everything for me about insurance .never heard back from them she had to e mail to see what happened .i then got letter stating insurance had been cancel in June received letter dated ist July and received around 7 th July .so had been driving uninsured for around 3 weeks unknowing .also said I was due a refund Which still hasn’t arrived .ive made 3 phone calls to them asking when I would receive my refund keep saying it on way .my phone calls cost me £8,50 a call that’s x3 .no leetter apologising or offering any compensation .terrible customer service certainly won’t recommend them to any body”
“It was easy to buy it,but when I bought another car and I've called them to insure my new car,I had to pay ?75 for servicing.I was not happy with it and I left them.I do not recommed them at all.They were not fair.
Thx!
Imre”
“I have rated customer service as average, this is because their opening hours to discuss or cancel my renewal are 9 to 5.30 Monday to Friday and shorter hours on the weekend, my working day is 8am to 6pm seven day a week. Many people like myself are unable call within these hours, a later opening time would be appreciated.”
