“Onequote direct auto renewed a policy on a vehicle I do not own any more. The vehicle was transferred into the name of another driver.
I explained this and the told me I needed to pay the renewal fee. I said I wouldnt pay for a product that I have not requested or used.
Oneqoute Direct where unhelpful and blamed the underwriters saying there was nothing they could do.
4 telephone calls later speaking with the underwriters, the customer service advisor and his manager and then to the debt collection agency CARS for a balance of £59.00 I have explained that this is borderline criminal and a gross waste of time and money for a situation that is straight forward common sense.
Oneqoute direct have taken advantage of goverment legislation to auto renew and I wonder how many people fall for a product they no longer require and/ or a price hike in their premium.
Oneqoute direct, you should be ashamed of yourselves and apply more common sense instead of using words like "terms and conditions" "balance remains out standing" - You will not push me into paying your auto renewal premium especially since I NO LONGER HAVE POSSESSION OF THE VEHICLE.
This is like going to the store and finding out that you have been charged for a loaf of bread even when you didn't buy one and the store says, but you bought one last week and the government says you should have a balanced diet!!!
ONEQOUTE DIRECT - You are masked robbers
CARS Collection agency - You have no interest in the reasons why, you just want to collect by harassing me with telephone calls and letters!
I WILL NOT PAY!!”
“Quite simply the worst insurance company I have ever used.
At first I got quoted a decent price for my insurance which quickly went up. Using such excuses as no claims bonus (which I provided), the area in which I live (which is lovely and highly sort after), where my car is kept (In a garage). I took it on the chin and decided to stay with them. Huge mistake.
October last year a bus drove into me. Luckily there where police stuck in traffic who witnessed the entire event. I took the drivers details, the police created an incident report etc. When I got to my destination I rang One Quote Direct and explained the incident. At first they where more interested in where I was driving too. I explained that i was on my way to friends house. I was then interrogated about why I was in Manchester and that I don't have my insurance as a business insurance. I explained that I don't use my car for business. Eventually we got in to the actual incident. They created a report and told me a local garage would be in touch.
A week later I got a call from TrustFord in Huddersfield to arrange taking my car in for an assessment. I took the car in which they looked around and filed a report. They then explained how much the repair would COST ME!! I explained that I am not paying a penny as the accident was not my fault. They told me that what information they had received from One Quote Direct said that the fault lied with me. I could not believe this. I range them instantly from which they said they couldn't help because they had closed the incident and as far as they're concerned the matter was finished. I tried to keep my composure and ask how they thought they could justify closing an incident when my car isn't yet fixed? I got fobbed off. I then asked that why are fords offering me a small fiesta when I needed a like for like replacement while my car was getting fixed? They recommended that I hire a car and "Try to recoup the expense from the third party." Aren't they supposed to do that?!!! What exactly am I paying them for?
Long story short(ish) my car never got fixed. I had to drive around with a dent on my right wing that wasn't my fault.
Recently I have purchased a new car and cancelled insurance with One Quote Direct who are now trying to chase me for £75 cancellation fee. Not a chance.
Please, do not use them. They are a sham.”
“If only I could do a minus for the amount of stars!
Awful customer service, then demanded an extra £110 on top of the original quote, or £100 to cancel the insurance.
STAY AWAY FROM THIS COMPANY!!!! WORST INSURANCE COMPANY I HAVE EVER DEALT WITH!!!”
“Stay away from this company with a barge pole! cancelled my insurance due to there error and unfortunately l am going through court just now for having no insurance!! should all be cleared up in the end as l done nothing wrong but very stressful! have then cancelled following proper procedures and went with another company they then called that company and advised l had auto renewed with them and my no claims bonus was invalid because of that!! plenty of reviews on here saying the same thing, l am taking it the whole way a company like this should never be allowed an fca licence there owner is a chap called Andrew Christopher Powell and must encourage has staff to steal client monies as hundreds of complaints online saying the same - THIS IS A GENUINE COMPLAINT AND HAPPY TO SPEAK TO ANYONE ELSE ABOUT IT - STAY AWAY FROM ONEQUOTE DIRECT!!!!”
“The management is very disorganised, the company charges too much money for their own mistakes, they offer no compensation for their own mistakes. You should avoid this company as compared to the other top insurance companies that you may have to pay a little bit more for, the little bit you pay extra for will be worth it in terms of customer service (call centre very unhelpful and unprofessional) and quality.”
“One quiet are the biggest bunch of money pinching cunts I’v ever been insured with chafgeing you £50 odds for change if my address, they sent me out a letter saying there where cancelling my insurance on 23;59hrs on May 14th 2021 & when I called them on May 14th 2021 they had all ready canceld my insurance on Friday May 13th 2021 after taken my payment cunts I had to go get new insurance on the car, my wife & kids where out with the car Saturday morning with no insurance all the could say was sorry about that & I had asked to speek to a manager in the Saturday & had to ask again on Wednesday 19th 2021 after beeing told on Saturday there would be someone calling me back, Cha raged me £50 odds to change my address & £27,50 for a leat payment for one day also got a letter, an E-mail & a text saying your payment was not payed like yesterday I mean come in all that for a leat payment but when I ask to speek to a supervisor it takes him 4 days after I called them back, I wounder how long I would off whanted on them to call me ah, also there only given me 4 years no cleans instead if 5 years no cleans 2 month short what a bunch on CUBTS they atr, I would tell all my frends & people I know never go near them penny pinching CUNTS, Mr G Stevenson.”
“DO NOT USE THIS COMPANY. THEY ARE USELESS AND MONEY GRABBING. CHANGED MY CAR WANTED TO SWAP THE POLICY FROM ONE CAR TO ANOTHER. SMALLER CHEAPER CAR AND THEY SAID THEY COULD NO LONGER INSURE ME ON THE CURRENT POLICY. TRIED TO SELL ME A MUCH MORE EXPENSIVE POLICY AND KEEP £75 CANCELLATION FEE WHEN ITS THEM CANCELLING IT NOT ME. DO NOT USE THEM EVER!!! STEER CLEAR”
“I would advice everyone that DO NOT buy this company's car insurance. They are absolutely a Scammer.
They are a broker and they are not insurer of your car. It looks that when accident happens, they then try to find out who it's the opposite side insurance company, your claim then will refer to the same insurance company. Then the insurance company will find the cheapest options to sort you out. You will find that you can't get a hire car or the process was extremely slow as they don't have pressures from other insurance company. The service was ridiculously poor. They don't deal with your complaints and always find a reason to push you back. I had enough. Will never use this company's service.”
“Avoid them in any event.These people are such a scammers.
The insurance company changes information you enter online when looking for quote and to amend it they are asking for another hundred and twenty eight pounds on top. I my case they have changed the date of purchase of my car by changing the month of purchase, claiming that I have entered incorrect. I called to cancel my insurance with them. It was in the first 3 days of beginning of the policy. First they put me on hold forever and the a very rude person Deby dealt with the cancelation. I have been charged lots of money and had so bad experience with them.”
“Cancelled my policy with them in July , told all sorted on the phone. When. When contacted have been sarcastic and extremely unhelpfully taking weeks to reply, asked for proof of sale of vehicle ,keep asking document , document , document every months they asking one document , fake company unhappy customer service , rude talk , plz plz never select this Ever Again .this people cheap and cheater , Do not use worst insurance company I have ever used.”
“My Experience with One Quote Direct was a most unhappy one. Very very very very bad and fake company never ever believe this ONE QUOTE IS FAKE COMPANY ! They did not provide any sort of service that would normally be expected of a reputable Broker.
They seemed to regard me merely as a "Milch Cow" to be charged fees at every opportunity whilst providing NO semblance of service”
“Insured my car through the company and called to change it to another car as the car wasn't in a good condition. Was waiting for a simple quote to find out if I want to stay with them or get my car insured with a different company. 83 pounds extra charge for calling 084 numbers (they blocked weQ4u which is an app changes 08 to 03 maybe to make money off this who knows) and finally even after making complaint and spoke to the team leader they can't do a simple quote. Paid about another 50 pounds just to cancel my insurance and happy ever after. Very very poor customer service skills”
“Cancelled my policy with them in April, told all sorted on the phone. When I checked my account some months later they have continued to take DD payments. When contacted have been sarcastic and extremely unhelpfully taking weeks to reply, asked for proof of sale of vehicle which was provided (plus I gave them copy of my SORN receipt), then asked for DVLA to provide proof (something which they can check themselves). Today they are now telling me they want another months payment. Do not use worst insurance company I have ever used.”
“I have rated customer service as average, this is because their opening hours to discuss or cancel my renewal are 9 to 5.30 Monday to Friday and shorter hours on the weekend, my working day is 8am to 6pm seven day a week. Many people like myself are unable call within these hours, a later opening time would be appreciated.”
“Insurance is insurance? It doesn't bother me who I'm with, why should I have to chase around and Prove my nine years NCB? Shouldn't it be on some Database?
I was working abroad and when I came home I had letters telling me they were going to Cancel my Insurance? Quick enough to take my Money?”
