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Pets At Home Reviews

2.1 Rating 549 Reviews
25 %
of reviewers recommend Pets At Home
2.1
Based on 549 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email

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Pets At Home 1 star review on 22nd February 2025
Leon
Pets At Home 1 star review on 13th November 2024
Michelle Lomas
Pets At Home 5 star review on 8th November 2024
Anonymous
Pets At Home 1 star review on 5th November 2024
Sarahw
Pets At Home 1 star review on 28th July 2024
Keiron Blaine
Pets At Home 1 star review on 1st April 2024
Anonymous
Pets At Home 1 star review on 10th January 2024
Sarah Mitchell
12
Anonymous
Anonymous  // 01/01/2019
I visited my local Didcot store yesterday and today and would like to say a big thank you to Ellie who served us on both occasions. Ellie was extremely helpful and knowledgeable and is definitely a credit to your store.
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Posted 9 months ago
Visited Chelmsford store yesterday to buy a dog car harness ( ref: 10502951116 on receipt ) and the customer service was excellent. We made 2 visits, one to buy the harness initially and the assistant was extremely helpful - sadly I can't remember her name, but she also served us at the till on our second visit. We discovered the harness was a little tight, so we returned with our dog and the second assistant, Lee, was brilliant, taking the time and making the effort to ensure we bought the most suitable harness, which fitted correctly. Thanks again to both members of staff.
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Posted 9 months ago
Arniston Centre Durham store we were served by Tiffany & Kimberley who spent quite sometime trying to rectify why our app was not working. Thank you all for sorting the matter out
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Posted 11 months ago
I bought a bed for my dog Sami at pets at home in Salisbury & was served by Liv, (Lilly Clarke ) who was very efficient kind helpful , solving the problem there & then! The customer service I received from her was excellent, I will definitely be shopping there again
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Posted 1 year ago
Can I just say that we were stuck with our decision of new food for our very fussy mature cat. While we were debating, again, not wanting to waste more money on food he would not east, a very helpful Ronan in Rustington Branch, came over to us and said that he could help with our dilemma. Well we were relieved that there was someone that sounded like they knew what we were facing! Ronan explained about his cat and that he suggested the same food, being Seriously Good, we looked and listened. Well what a choice, he loves it so much there is nothing left on his plate, ever! Thank you Ronan we cannot thank you enough for your time and advice.
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Posted 1 year ago
Liasa is a lovely person all the staff are lovely
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Posted 1 year ago
We were offered assistance by Kelly. She was very pleasant and helpful. She also helped us to find and fit the harness for our dog
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Posted 1 year ago
The store in Leamington and the staff are absolutely brilliant we just bought two guniea pigs and it was Georgia who served is credit to the store. Always had a postive experience in this store. Postive and friendly team.
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Posted 1 year ago
This evening my young dog Jack had a brilliant groom from the loveliest man called Dan at the store in St James shopping precinct Sheffield. My little pet looks wonderful, Dan was a dream and looked after Jack throughout. I cannot recommend this grooming experience enough. Thank you so much Dan for taking so much care.
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Posted 1 year ago
Had query today about a order... received lovely customers service from Tonicha from your Wisbech store very helpful young lady šŸ˜€
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Posted 1 year ago
Carmarthen Pets at Home , always excellent Service , Staff so Polite abd always have time to give advice . One of the best Branches I have ever shopped in..
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Posted 1 year ago
Visited Pets at home in Newry, Co Down today. Huge thank you to both staff members, Mary & Elizabeth for all their help. I would highly recommend shopping at Pets at Home, Newry. Staff are amazing & shop has a great variety of stock within.
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Posted 1 year ago
friendly helpful staff Keir was really helpful sizing a harness for my pup ans sorting my app. Great service. Thank you
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Posted 1 year ago
The customer service is brilliant, the staff were really friendly and helpful when I was purchasing my 1st fish, giving great advice. Big thumbs upšŸ‘
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Posted 1 year ago
Excellent customer service today from a very helpful lady called Nikolette at pets at home in Hove . Thank you so much.
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Posted 1 year ago
Visited Pets at Home, Nuneaton, today with my grand-daughters aged 10 & 7 for a Petting Session. Simone, the member of staff supervising our visit was fabulous. She had a very warm, friendly & welcoming nature and allowed plenty of time for the girls to cuddle and feed their favourite animals the guinea pigs. Simone also allowed time for the girls 2 feed the lovely fish in their tanks. Many thanks to Simone, we will definitely make another visit šŸ¤—
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Posted 2 years ago
I have been to Pets at Home in Coleraine many times and every time I get served by Melissa, she goes above and beyond, super friendly, professional and very helpful, she is always pleasant, an absolute pleasure to deal with. it's one of the main reasons I shop at this store, good customer service goes a very long way!!
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Posted 2 years ago
Pets at home catterick very helpful no problems at all we where looking at a rabbit explained to us it was a bit on the nasty side and not suitable with children the assistant know all about the rabbit also help full with dog food and promotion s that they have lovely girl on the till cannot fault them it must be different areas that have problem staff
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Posted 2 years ago
I visited your Bridlington branch today and I felt the need to leave a fab review. This store is always clean and tidy and the staff are always so helpful. Today we purchased a hamster for my daughter and was served by Stace she was super helpful explained everything we needed and couldn’t have helped enough. She served us quickly and answered all the questions we had. There was another girl on the tills with red hair I didn’t get her name unfortunately but again so lovely she asked how we was upon approaching the checkouts and was really friendly. The staff in this store deserve a bonus.
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Posted 2 years ago
I have been getting renal food for my elderly cat… delivery is fast… and very happy with the service they provide… highly recommended
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Posted 2 years ago
Pets At Home is rated 2.1 based on 549 reviews