The Co-operative Insurance have a Customer Happiness Grade of C-. Customers are happy with their customer service but are unhappy with their prices.
“
We phoned a day after the deadline and all they would then offer is an inflated price £650 (Instead of £350 that we have now got else where) AND it HAD to be paid upfront not monthly.
”
- Anonymous
“
An appalling experience from the start. Spent close on an hour on the phone only to be charged virtually double the price of our last premium despite being with them for many years. We now have better cover with an alternative company, with whom we spent a fraction of the time on the phone, for virtually half price. What a disappointment.
”
- Anonymous
“
I was quoted a price DOUBLE what I was paying previously, no way I could afford this.
”
- Anonymous
“
I was going to leave Co-op 2 months ago when renewal was due but I stayed because customer service has always been fantastic.
”
- M. Callum
“
Excellent service
”
- Anonymous
“
Excellent customer service in every way
”
- Anonymous