The Co-operative Insurance have a Customer Happiness Grade of F. Customers are unhappy with their prices and customer service.
“
We phoned a day after the deadline and all they would then offer is an inflated price £650 (Instead of £350 that we have now got else where) AND it HAD to be paid upfront not monthly.
”
- Anonymous
“
An appalling experience from the start. Spent close on an hour on the phone only to be charged virtually double the price of our last premium despite being with them for many years. We now have better cover with an alternative company, with whom we spent a fraction of the time on the phone, for virtually half price. What a disappointment.
”
- Anonymous
“
I was quoted a price DOUBLE what I was paying previously, no way I could afford this.
”
- Anonymous
“
Next level wouldn’t budge said it would take up to 5 days for customer services to come back but it would be a waste of time as they wouldn’t do anything.
”
- Anonymous
“
Really bad customer service and is a massive red flag along with the other problems I am encountering.
”
- Will
“
The level of customer service I received was utterly disgusting, and it was clear that competency was non-existent within the company.
”
- Anonymous
