WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very bad insurance company, horrible customer services, the services they offer online doesn't work, you will wait up to 2 hours or more to speak to someone and they transfer to several people but none of them are helpful, avoid this insurance company if you want peace of mind.”

Helpful Report

Posted 3 years ago

Hi, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 3 years ago

“Very acceptable”

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Posted 3 years ago

Hi Adam, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 3 years ago

“Well done you are wonderful team”

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Posted 3 years ago

Hi, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with WiseDriving. Many thanks, Adam

Posted 3 years ago

“veryy good price and good offers”

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Posted 3 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many thanks, Adam

Posted 3 years ago

“Hello may names Ivan lesan”

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Posted 3 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Many thanks, Adam

Posted 3 years ago

“Poor communication with clients and very weak phone facilities”

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Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 3 years ago

“Customer Services is a joke”

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Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“Worst ever first insurance experience for a newly qualified driver. I took out this policy as it was one of the cheapest on confused. Com. I paid £195 deposit. I was then sent out a black box which attaches to your car battery. We attached the black box to my car battery and next day my battery was flat and l couldn’t go anywhere and had to wait for my partner to jump start the car for me. Next day black box did the same and drained my battery. I then took out the black box and this was after the 14 day cancellation period I think on day 16. I called the insurance to let know of my experience and to see if I can be sent another black box which attaches somewhere else on the car apart from my battery. I was told that I would need to cancel my current insurance and take out another insurance- the insurance for another black box would mean I needed to pay another £215 or so on top of the £195 I had already paid. I was told the insurance would then go up from the £85 I had originally signed up for to £96. I then asked to cancel the insurance all together and I was told as l cancelled after the 14 days not only will l lose my original deposit but I would also need to pay £50 for canceling even though am cancelling not of my own accord but due to the problems I was having with their black box. I was told I “knew the terms and conditions” before signing up. I have decided to cancel and go to another insurance which is much cheaper and their black box attaches to your windscreen. Honestly such a worst first experience for a new driver. Would have given 0 stars if there was an option”

Helpful Report

Posted 3 years ago

Hi Thabie, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read about your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details, so we can discuss this further. Thank you, Kathryn.

Posted 3 years ago

“This is the worst insurance company and customer service in all world.”

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Posted 3 years ago

Hi Sakeer We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“very good service very simple very fast”

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Posted 3 years ago

Hi Paul, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customers, so thank you for validating our efforts! Many Thanks, Kathryn.

Posted 3 years ago

“Very efficient service. Simple online instructions. Value for money.”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“AVOID AT ALL COSTS!! IF I COULD GIVE ZERO STARS I WOULD HAVE!! I have now had 4 boxes sent out all without the wire to charge it and then the boxes themselves have all been faulty once I've managed to charge them! This is not my fault but they non stop sent me threatening emails saying my policy will be cancelled. I then call them and sit on hold for an average time of 45 mins to then either be hung up on straight away or I tell them my issues and I then get put on hold and then they hang up!!?? Its like they don't want to deal with any problems!! Eventually after calling them all day everyday for 3 days I managed to sorted this problem out with a manager and I was told to ignore the cancelation emails as they are automated and I was reassured my policy WOULD NOT be cancelled and that another new box was being sent out, even though I enquired about a box that connects to the battery instead as all 4 solar panel boxes have been faulty. I'm then waiting for a call back about the battery box and or I'm waiting for the solar panel box to arrive in the post and then yesterday I received an email saying the policy was cancelled! I then try to phone wise driving and the lines were closed? So they cancelled my policy at the end of their working day so I couldn't even call them to get it reinstated! SNAKES!! We were out in the car doing shopping at that point and we had to drive home with no insurance and we were pulled over by the police! This was obviously a major ball ache but the worse thing in the whole situation is that my partners mother is seriously ill in hospital and may not make it another day so we was due to drive 80 miles so he could see her and we spent all Saturday morning trying to call wise driving on both of our phones just to be hung up on again and again and to be told no managers were available to speak! We finally were told around 12.30 pm (when the lines were due to close soon) that the underwriters "Pukka car insurance" had cancelled the policy and didn't look at the notes. Wise driving agreed that this was a mistake and that it shouldn't have happened however, they could nothing about it as the lines at Pukka were closed until Monday??!!!!!!!! In the end we got insurance with a different company and we will never use this company ever again!!”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are unhappy with the service received. We would like to take a look into this if you could email us your information? Many thanks, Holly

Posted 3 years ago

“Unable to make amendments online and very difficult getting hold of customer service by phone”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you have been unable to use the online portal and we apologise for any frustration caused. Can we check if you have a registered online account? You must be registered before you can make changes. If you have registered and are encountering technical issues when attempting to make changes, we would ask you to call us so we can assist. Our number is 01733 308358. Many thanks, Holly

Posted 3 years ago

“We have insurance. We have the black box. WE are asked to make an extra premium payment, but just cannot contact anybody. Wait and wait. But also they say credit for good driving. We have not received anything.”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“The wait time to speak to customer service is discouraging, I must have waited for about 30 mins. I just bought my insurance but it is due to start on the 22nd which is about 2.5 weeks, so I was asking the lady why I had to fit the black box within 14 days after my purchase rather than 14 days from when my policy starts. The phone cut off while we were talking and still had another query.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“The person I spoke to on the phone was not enthusiastic about their job and therefore not helpful. They also gave inaccurate information (that the black box) would be a plug-in, so I took out the policy on this information. Thankfully I was able to phone again and cancel the policy, though not before I had to argue that as I was cancelling within 14 days the cancellation fee did not apply. Staff need better training and/or better managers”

Helpful Report

Posted 3 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“All conditions are apparent as black box issues not any thing in hiding I found.”

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Posted 3 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 3 years ago

“Will not advise anyone to buy a policy from wise. Don't be fooled by there prices. The headache is not worth it.”

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Posted 3 years ago

“Easier to understand”

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Posted 3 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Adam

Posted 3 years ago

“Really helpful customer service easy to talk to and very helpful”

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Posted 4 years ago

Hello, Thank you for your kind review. Many thanks, Holly

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,550 reviews