WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and good price of insurance available”

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Posted 3 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Adam

Posted 3 years ago

“I've tried contacting you via telephone just to be put in a infinite loop of choosing keypad options, I've tried contacting you via the "online chat" only to be automatically logged out before I get a response and finally I've tried emailing which I am still yet to receive a response. This whole ordeal has been very stressful and I regret choosing this insurer. As of yet my problem as not been resolved.”

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Posted 3 years ago

“Not very good insurance 😕 customer service never can talk to real people”

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Posted 3 years ago

“Foarte bun”

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Posted 3 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Adam

Posted 3 years ago

“Good customer service of wise driving”

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Posted 3 years ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many thanks, Adam

Posted 3 years ago

“Best car insurance quote”

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Posted 3 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Adam

Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many thanks, Adam

Posted 3 years ago

“Excellent customer service. Very helpful. Highly recommend:)”

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Posted 3 years ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many thanks, Adam

Posted 3 years ago

“Worst customer service!”

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Posted 3 years ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

“I've had my passenger door window broken and I've tried to contact wise driving for help.Ive been with them for nearly 3yrs. I've never had any problems with them until now. I've been on the phone all Friday afternoon and today.I sent them a g.mail and got no reply.Ive never claimed from an insurance company before as luck would have it.Ive never had an accident. But I will be looking for another insurance company if I don't get any help from wisedriving.”

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Posted 3 years ago

Hi, Thank you for your review. Our sincerest apologies for the issues you have raised, you can contact our windscreen claim department on 0333 241 9566 and they will be able to book an appointment to replace the glass damage. Many Thanks, Kathryn.

Posted 3 years ago

“The best prise which I have very glad to be your customer.”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“The best prise which I have very glad to be your customer.”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“Well priced and easy to process.”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“Nice policy”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“Well it's entirely how you drive that reduces your premiums and the bottom line WiseDriving give you this opportunity and I think it is a fair deal. Thanks WiseDriving ...”

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Posted 3 years ago

Hello, Thank you for your kind review. Many thanks, Holly

Posted 3 years ago

“There must be some mistakes in terms of calculating the overall driving score otherwise a new ridiculous mathematical theoratical approach must be invented by wisedriving !! FEBRUARY OVERALL DRIVING POINTS : 46, 51, 62, 57, 37, 47, 43, 49, 58, 44,44,47, 43, 43,43,39,51,54,47, 40,43,37,46,40,33,86 MARCH : 24,49,70,45,51,27,63,24,31,62,15,44,30,63,48,63,49,47,84,64,49,44 April : 33,40,38,39,60,77,85,54,53,91,40,38,49,84,84,65,59,39,36,75,39,44 May : 77, 45, 57, 46, 58, 46, 67, 46, 76, 84,49 Could you explain to me how come my overall driving score is still stand with 39?!! and why it is impossible to reach someone from your both telephone line and e-mail regarding this issue. I have sent e-mail like 20 times and no answer !!!!!”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are unhappy with the service provided. Our telematics providers do not supply us with information on how they calculate their scores but, we can provide more data to you. If you call us to discuss this we can provide more of an explanation. We understand you have found it difficult to contact us. We are busy at the moment but we are also trying our best to answer all lines of communication. Many thanks, Holly

Posted 3 years ago

“Very fast processing”

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Posted 3 years ago

Hello, Thank you for your review. Many thanks, Holly

Posted 3 years ago

“Very good tbh”

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Posted 3 years ago

Hi Mathew, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 3 years ago

“I'm not able to log in at my account by application”

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Posted 3 years ago

Hello, We are sorry to hear you are having trouble with your online account. You must first register. A link to do so would have been provided in your welcome email from us. Once registered you should be able to log in, however, if you are having trouble please call us so we can help. Many thanks, Holly

Posted 3 years ago

“Changed my policy price. £40 a month to £210 RIDICULOUS!”

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Posted 3 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,550 reviews