WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

amanda.holmes@igo4.com

Write Your review

Tell us how WiseDriving made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless they expect me to pay £347.83 to change my policy and such bad customer service and I would recommend getting the black box cause it doesn’t make anything cheaper”

Helpful Report

Posted 7 years ago

Hi Rebecca, We're sorry to hear this. If you'd like to send us a private response we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“DO NOT BUY INSURANCE FROM WISE DRIVE ….. I like so many have recently been robbed by so called insurance company. This company should not be trading, they are a totally disgrace. I was fortunate yesterday to find somebody through social media that has worked for this company This person told gave me a complete picture of their office in cape town. This person told me about the amount of complaints they receive on a daily basis. This person like so many of the customers listed below things like me, that this company should be trading. They have no ethics and their morality and value are based around £££££££££££££££ This person also told me that some of the great reviews in this s web site, are written by themselves. DO NOT BUY INSURANCE FROM WISE DRIVE ….. I will today be contacting the ombudsmen and financial services regulatory body about this company.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear your unhappy with the experience you've had. Please also be assure all reviews received are from valid customers. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“Policy cancelled 18 days in to my renewal date. Reason for the cancellation was: I wasn't driving my car. Ridiculous! How could anyone have the right to implement when I can drive or not. Surely this implementation is a violation of human rights. It is out of anyones jurisdiction to judge when I can make dicision to drive or not. I was 18 days away from obtaining my 1 year no claim bonus. This is pure daylight robbery and scam of all insurance companies. Customer services agents are rude, reading texts put before them. No personal initiative or empathy to help. Overall, wisedriving is nothing more than a company that looks to make money within the terms and conditions, which in it self is illegally underwritten. "underwriting" is illigal! Overcharge is illigal!”

Helpful Report

Posted 7 years ago

Hi Evran, If you could send us a private response we can go through this with you. Thanks, Vicky.

Posted 7 years ago

“Absolutely amazing. The service is brilliant, no long waits... no hassle machine talks...no hidden costs. Talking about cost I got a score of 90 and is due a refund of £150. Absolutely amazing! Especially at this time. More Christmas gifts for the family. Can’t wait to renew with WiseDriving.”

Helpful Report

Posted 7 years ago

Hi Olivia-Ann Thank you for such a great review we really do appreciate it. Cheers, Vicky.

Posted 7 years ago

“Extremely bad insurance tried cancelling my insurance in the first month only to realise they made a mistake. during the second month this scamming company took £650 from my bank account, because my score dropped from excellent to good. Straight after they took my money they said they were going to cancel my policy again ive accepted this as i dont want to be robbed and scammed out of anymore money lets just hope i get my refund. Would recommend to stay clear at all costs from these scammers. If i dont receive my refund i will be taking this insurer to court.”

Helpful Report

Posted 7 years ago

Hi Samuel, We're saddened to read this, we'd like the change to go through this with you. Please could you send us a private response with your details? Thanks, Vicky.

Posted 7 years ago

“I have sent my proof of no claims to wise driving five times now, and they're still threatening to cancel my policy for not showing the documents with the proof of no claims. They're demanding £697, and I'm considering calling the police to report extortion.”

Helpful Report

Posted 7 years ago

Hi Jordan, Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“Your a joke you’ve messed me around on a few accations since I’ve been with you which has only been a year and now adter renewing with you 5 days after renewing you’ve cancelled my insurance when I was in the middle of town in my car with my kids in it your a complete joke I will be leaving your insurance straight away since I’ve bwen with you I’ve had nothing but hassle so if anyone’s thinking of using wise driving I’d think again they make mistakes then they punish you for it and when you ring to sort it out you get rude people ok the phone and they don’t wanna seem to help you out so think again if u want to use this company”

Helpful Report

Posted 7 years ago

Hi Steven, We're sorry to hear how you feel, if you'd like to send us a private response with your details we can go through this with you. Thanks, Vicky.

Posted 7 years ago

“Rubbish. They don’t answer the phone either....”

Helpful Report

Posted 7 years ago

Hi Tiger, We're sorry to hear this. Please send us a private response with your details and we can discuss this further. Thanks, Vicky.

Posted 7 years ago

“Mrs A – Yorkshire DO NOT BUY CAR INSURANCE FROM THIS COMPANY ……. Read the teams very carefully, they move the goal post weekly. We recently bought insurance for our daughter, in the 10 weeks she has been with them with the threatened to cancel the policy on 3 occasions. They then tell you you should cancel to save money. The cancelation charges are outrageous. In the 10 weeks we have been with them they have charges nearly £600 !!! STAY AWAY FROM WISE DRIVING …….. This company should not be trading …. They scam people out of their hard earned money.”

Helpful Report

Posted 7 years ago

Hi Mrs Asquith, If your daughter could send us a private response with her details we can discuss this with her further. Thanks, Vicky.

Posted 7 years ago

“Stay away from this company, they will take your money and cancel your policy at the first opportunity they can. Seriously, this company should be allowed to trade. DO NOT USE THEM !!!!”

Helpful Report

Posted 7 years ago

Hi Mr H, We're saddened to read how you feel. If you'd like to send us a private response with your details we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“My son has had 3 Emails this week from Wise Driving, the first one saying he needs to get his score above 30 or they will cancel his insurance. The next one a day later saying they will give him a chance to up his score in the next 200 miles. Then another E mail last night saying his policy has been canceled from the 2/12/18 . He has not had the chance to improve his score or even done 200 miles !!!!! Should of read reviews before going with this lot. Can’t wait to speak to them later when he gets home from work, the poor kid is devastated!!”

Helpful Report

Posted 7 years ago

Hi, If your son could send us a private response with his details we can discuss this with him further. Thanks, Vicky.

Posted 7 years ago

“Cancelled my policy without making any attempt to contact me to say it had been cancelled and now they aren't making any attempt to refund me the correct amount of money i paid towards my premium. awful service provided”

Helpful Report

Posted 7 years ago

Hi Nick, We're sorry to read this. Please send us a private response with your details and we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“Wouldn't even give one star if I could. There money grabbers and customer service on the phone was appalling. Stay clear. I have tried resolving my issues and they just explain why but none of it makes sense. Form I send they don't receive but it's all my fault and they got over 300 pound out of me in less than one month. Don't be nieve of you do go with this. AWFUL”

Helpful Report

Posted 7 years ago

Hi Georgina, We're sorry to hear this, please be assured this has been raised and is being looked into for you. Thanks, Vicky.

Posted 7 years ago

“I have today taken out a new policy and received quotes through all the comparison sites and they were all similar. On going through Go compare and buying the policy when I went to accept and pay the policy increased by over £50. All the input details remained the same nothing was changed and the validity of the quote was well within my acceptance date of today. This is just not acceptable and I plan to fight this through both parties. Thanks Hannah”

Helpful Report

Posted 7 years ago

Hi Hannah, We're sorry to hear this, please send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 7 years ago

“I had insurance with wise and they had been brilliant, I contacted to renew and that was accepted, until they say a week later that didn’t reinsure I didn’t phone them and I’m a lair, i total disgrace and I feel like I’ve been bullied by this company”

Helpful Report

Posted 7 years ago

Hi, We would like the change to look into this further for you. Please, could you send us a private response with your details? Thanks, Vicky.

Posted 7 years ago

“Won’t renew with them absolutely disgusting I have been with them last 2 year first year was ok give me discount on driving score but this year they increase my premium after 3 month review saying my driving score is not good but first year they never increase my premium when I call them about that they can’t give me proper answers Last week call them for my renewal document still didn’t get don’t know what’s the problem they have”

Helpful Report

Posted 7 years ago

Hi Fahad, We're saddened to read your feedback. If you could send us a private response, we can discuss this with you. Thanks, Vicky.

Posted 7 years ago

“Extortionate costs, ridiculous hidden fees, staff unhelpful, black box score over sensitive - they WANT you to pay more.”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear how you feel. If you would like to send us a private response with your details we can go through this with you. Thanks, Vicky.

Posted 7 years ago

“WiseDriving Customer and Finance teams are absolutely dreadful. I contacted them a few days to the expiration of my policy and informed them that I would NOT be renewing my policy: I specifically asked that my policy not be renewed and Direct Debit cancelled so I would not be charged via auto-renewal...I received an email a few days later thanking me for renewing my policy. I called the Customer service line AGAIN and asked for them to confirm that my policy will not be renewed and to ensure they cancel the auto-renewal (infact, I also requested a No-claims discount as well). Imagine my surprise when on the 2nd of Nov, my account was direct debited (by Close Brothers on behalf of WiseDriving) the sum of £80.15 pushing my account balance beyond my overdraft limit. I contacted Wisedriving immediately. I was informed that although I did everything right, and went beyond by calling TWICE to ensure my policy was not renewed, WiseDriving team 'forgot' to cancel the Direct debit, and so this amount had been removed from my account. They assured me that everything would be done to ensure I get my money back (minus the bank charge which I incurred for THEIR error in debitting my account wrongly!). Today is Nov 16th 18.09 pm, and I have STILL NOT BEEN REIMBURSED. This is absolutely unforgivable incompetence by the Customer service team AND the Finance department of this company.”

Helpful Report

Posted 7 years ago

Hi Ayo-Kekere, We'd like the chance to look into this further for you. Please send a private response with your details. Thanks, Vicky.

Posted 7 years ago

“from my personal experience never go with WISE insurence . They have lots of hidden charges . for my car insurence i paid 650 pounds for a year and when i ask to amend my millage (2000 extra) they charged 850 pounds more. so bacically i pain 1500 pounds for my car insurence.!!!!!!!!!!!! NEVER.......”

Helpful Report

Posted 7 years ago

Hi, We're sorry to hear this, making changes to your policy can affect the price as the details you provide are what the insurer uses to calculate the chance of a claim being made which they use to calculate the cost. If you would like to discuss this further please feel free to send us a private response with your details. Thanks, Vicky.

Posted 7 years ago

“3 years and it's time to move on. Used these guys and girls as they were the cheapest for my first insurance quote. Only down side was the box which monitored your driving ability. Not a bad thing in a way unless your a poor driver. Poor reviews come obviously from that type of driver. My insurance renewals always dropped each year. Which was refreshing. Now having 3 years no claims under my belt I was able to find somewhere cheaper...without the box as well. Cheers Wise Driving. No hassle insurance and easy to cancel the policy. No pressure tactics asking me to stay. Email confirmation straight away. Would definitely recommend to new drivers”

Helpful Report

Posted 7 years ago

Hi Dan, Thanks for taking the time time to leave us your review, we're sorry to hear your leaving but thanks for buying your policy with WiseDriving. We're glad to read you've been happy with the experience. Cheers, Vicky.

Posted 7 years ago

WiseDriving is rated 3.6 based on 4,550 reviews