WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got an unsolicited email from this company, dont know anything about Wisedrive.”

Helpful Report

Posted 5 years ago

Hi, We do apologise for the inconvenience. We are a broker and we work with a few different brands of insurance. We would hold you contact details on file if you have held a policy with one of the other brands we manage. The email was sent out due to a technical error. We are working to resolve this as soon as possible. Please ignore the email, you do not need to do anything further. Again we do apologise for any inconveniences caused. Thanks, Kathryn.

Posted 5 years ago

“brillient service, please get me refund a little bit . Thank you”

Helpful Report

Posted 5 years ago

Hi Kmkhaung, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“Very good”

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Posted 5 years ago

Hi, We’re so glad you’ve enjoyed the experience you have had with Wisedriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 5 years ago

“Absolutely awful experience with the customer service every time”

Helpful Report

Posted 5 years ago

Hi Hannah, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“Hello me gurjit Purewall I like wisedriving because very good service gu”

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Posted 5 years ago

Hi Gurjit, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“Its brilliant. Able to see how i am driving and knowing where to improve. It magic!”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn

Posted 5 years ago

“Even if driving is perfect it still finds fault , after 2 years of getting 10 out of 10 for acceleration it suddenly went down, same with braking, company isnt interested in customer complaints”

Helpful Report

Posted 5 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Brilliant, insurance price comes down with good driving & got free Greggs vouchers !”

Helpful Report

Posted 5 years ago

Hi Jade, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Thanks, Kathryn.

Posted 5 years ago

“No available chat with consultant”

Helpful Report

Posted 5 years ago

Hi Edyta, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Very good insurance company plenty rewards for your driving”

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Posted 5 years ago

Hi Lisa, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“Excellent, no problems at all”

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Posted 5 years ago

Hi Jade, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“Very expensive . Every year put price up . I am custumer since 5 years and i pay 180 . Is time to change . Bye bye whise driving”

Helpful Report

Posted 5 years ago

Hi Rocky, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“It’s perfect, so understanding and quick to deal with situations... always recommendable”

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Posted 5 years ago

Hi Mustapha, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 5 years ago

“works very well and very helpfull”

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Posted 5 years ago

Hi Andreas, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Thanks, Kathryn.

Posted 5 years ago

“The telematics box is fairly unreliable. As soon as I got it it reduced my acceleration to zero and it never has recovered. They’ve now increased my price by almost £200 a year.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks, Kathryn.

Posted 5 years ago

“Difficult company to organise installation and maintaining my black box for the past two years. When I didn’t want to renew, they said there would be a fee to remove the box which I wasn’t made aware of when it was first installed. I would not recommend to a friend.”

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Posted 5 years ago

“Always give me a very competitive price for my car insurance”

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Posted 5 years ago

Hi Joe, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 5 years ago

“Score goes down as soon as what is deemed poor driving then takes ten times longer to build up so I don't get money back. E.g I was on a good score..I was on a 40mph road and doing 38..a kid run out of knowhere..I had to do an emergency stop and did it well. .my points went down for this moment of quick reactions and good stopping ability. .Its unfair”

Helpful Report

Posted 5 years ago

Hi John, We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details, we would be happy to investigate this for you. Thanks, Kathryn

Posted 5 years ago

“£30 charge for missing 1 payment”

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Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. Your funding provider Close Brothers Premium Finance charges a £30 late fee for any defaulted direct debit payments. This fee is stipulated within the credit agreement terms and conditions you would have had to agree to when the agreement was set up. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Fair and impartial rating given on the black box. will recommend.”

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Posted 5 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with Wisedriving so far! Cheers, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,550 reviews