WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, not helpful, took several phone calls to resolve issues. Refused to add additional miles to policy. Made errors on no claims and refused to amend even when admitted error. Difficult website to use, did not display information it advertised. Would avoid”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 5 years ago

“If I have understood your terms and conditions I won't have gone for your policy”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Thank, Kathryn.

Posted 5 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thanks, Kathryn.

Posted 5 years ago

“I'm really happy”

Helpful Report

Posted 5 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 5 years ago

“Awareness speed Destination choice if required.”

Helpful Report

Posted 5 years ago

Hi Ian, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 5 years ago

“Never never never insure your car with these people!!! Starts off well then all of a sudden your driving ability goes really bad and they bang up your monthly premiums by 20 30 40%!!!! Be warned!!!”

Helpful Report

Posted 5 years ago

Hi Peter, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Good their service & care about the customer”

Helpful Report

Posted 5 years ago

Hi Minhaz, Our staff will be thrilled to hear their hard work has been appreciated. Thanks for leaving the great feedback, we greatly appreciate it. Thanks, Kathryn

Posted 5 years ago

“Great customer service. Got a refund with good driving so box is really useful to have even though I was against the idea in the beginning.”

Helpful Report

Posted 5 years ago

Hi, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 5 years ago

“Great company. The app is great to see how well you are driving with tips to improve. I received £67 back after two months of driving under this insurance, which knocked my price down even more.”

Helpful Report

Posted 5 years ago

Hi Sally, Thank you for such a lovely review, your kind words are much appreciated. We’re glad you’ve enjoyed your experience with Wisedriving. Thanks, Kathryn.

Posted 5 years ago

“They have very good prices and customer service is very good as well”

Helpful Report

Posted 5 years ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 5 years ago

“I would like thank you for your reasonable insurance services. I am grateful for the services you provide and monitoring my driving skills via black box, this has made me to be a very careful and considerate driver. Thank you.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 5 years ago

“Really great insurance company and very helpful for first time drivers”

Helpful Report

Posted 5 years ago

Hi Ryan, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Thanks, Kathryn.

Posted 5 years ago

“Fantastic. Couldnt make one complaint!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 5 years ago

“I am not really happy with this service but I am managing it.”

Helpful Report

Posted 5 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 5 years ago

“Haven’t had any good experiences with the call centres since I started my insurance a few years ago. Everyone’s abrupt or dismissive which isn’t an amazing customer experience. One word, Unprofessional.”

Helpful Report

Posted 5 years ago

Hi Dominic, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 5 years ago

“Terrible customer service, over charge you , looks good in black and white but in reality is awful, charge exessive amounts for extra miles, ended up canceling before the end of my first year as it was so bad and would never go back or reccomend”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 5 years ago

“Literally terrible in every way possible, always charged extra and when asked why there was never a reason apparently I did it optionally. Something to do with my black box but I wasn’t speeding I didn’t have a curfew or anything like that. so much so that I nearly nearly twice the original quoted amount. They also auto renewed the policy despite me stating i do not want to let the policy roll over for another year after how terrible the first year was. And when challenged on this they charged me a fortune in cancellation fees and the tried to continue charging me a monthly fee until the policy was paid for IN FULL. I had to seek legal advise on that as I didn’t feel it was right Still having to pay an insurance fee monthly even tho I didn’t have an active policy? All round toilet I would not use ever under any circumstances”

Helpful Report

Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Absolutely disgusting company never saved a penny with aExcellent score every month. complete rip off also charge £75 to take box off and put on so not worth it at all. month later I was having quotes for much less without a box but to much to cancel the one I had with these So couldn’t. don’t bother not worth it take my word for it I done a year with them worth paying a extra £100-£200 to just get normal insurance I was paying £180 A month for a bloody 1l micra I was 27 at the time No bans accidents etc they take advantage of people these people with boxes absolute joke should be shut down the lot of them”

Helpful Report

Posted 5 years ago

Hi Jamie, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“Shocking customer service”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we can look into this for you. Thank you, Kathryn.

Posted 5 years ago

“terrible. They give you a cheap price and then bump it up with anything they can few months down the line. £500 to change address haha I don’t need to say anymore.”

Helpful Report

Posted 5 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Kathryn.

Posted 5 years ago

“There after care is disgraceful and try charging you after the fact even after the insurance is paid”

Helpful Report

Posted 5 years ago

Hi Hazel, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,550 reviews