WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company”

Helpful Report

Posted 8 years ago

Hi, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“WiseDriving is one of the best car insurance company which provides good premium on good scores.”

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Posted 8 years ago

Hi Kabir, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“Great service”

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Posted 8 years ago

Hi Jamie, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“After confusion, WiseDriving reinstated my policy. I feel this was very admirable, for them to see the situation from the customers side is something I doubt many insurance companies do. However is valuable when it comes to effective customer service.”

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Posted 8 years ago

Hi Tommy, Thanks for your feedback. We are glad the Issue was resolved for you, and you've enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“very happy with regards to their word on good driving to reduce my premium”

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Posted 8 years ago

Hi Richard, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“Very good company and easy to get information if required”

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Posted 8 years ago

Hi Matthew, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“Instalation of blackbox after 9 days After 3 months my insurance score was 96 and from 150£ a month had go down to 130 In 2 driving days my scor was dropt to 75 ???#@?£?#?@@&?? What??? Nobody called me like other reviewers say and i didn't do any accident or something. So i called to cancel it before they do it. I pays 390 deposit ,90 instalatiotion and 70 to close it. After 2 month i wake up that i must pay them extra 53 £ ?????? You are allways stress oot at the wheel .I nevever had any auto event in europe for 9 years . BUY A NORMAL INSURANCE WITHOUT BLACKBOX”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 8 years ago

“Very poor customer service and they are very quick to want to cancel the policy and charge you cancellations fees. Be weary they can charge you if you don't get your box fitted in time. This can easily happen because it is difficult getting an appointment within the time limit. Plus if the box doesn't work, you have to re-book the appointment, again if you don't respond quick enough they will cancel your policy plus charge you. If you wan't to change the simplest thing on your insurance they will charge you a ridiculous amount. Just called to ask them to transfer my cover onto a different car. The customer service advisor asked me all the questions she needed to regarding the new car, only to tell me that it says "NO Quote". I'm here like what does that even mean? Also am I the only one who finds their emails really threatening? Every email they send to you as a reminder comes with a threat of cancelling your policy. I'm grateful I've not been involved in an accident whilst with wise driving. I can't wait to switch.”

Helpful Report

Posted 8 years ago

Hi Ropa, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 8 years ago

“AVOID AVOID AVOID!!! I have been with them for a year and had NOTHING BUT TROUBLE!! when getting the policy i was told i would need a black box which i was fine with, but i was assured there would be no curfew or timings on it as i work in a hotel so drive at all times of the morning and night. this was not the case and the main part of the black box score was about usage and what time of day i use my car, they then wanted to charge me for using my car at night. it cost me £350 to change the car on my policy, while changing my policy over the phone i changed my address which cost nothing. i then notice they hadn't changed my address so i called again to change it and they wanted me to pay £500 just to change my address!!! They have been taking money out of my account without notifying me £50 here and there which i called about and they said it was due to my driving score. i check my driving score regularly on the dashboard which has always been around 8/10 every month but they refused to refund me. nasty customer service who absolutely do NOT care!! AVOID AT ALL COST!!!!!! AVOID AVOID AVOID!!!”

Helpful Report

Posted 8 years ago

Hi Tasha, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 8 years ago

“Great way to reduce insurance premiums! I got almost £100 back in the first few months of driving with wisedriving!”

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Posted 8 years ago

Hi Heather, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 8 years ago

“It is good”

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Posted 8 years ago

Hi, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“You knocked my insurance price down which has really helped me!”

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Posted 8 years ago

Hi Ellie, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far and are seeing the benefits of a telematics policy. Cheers, Vicky

Posted 8 years ago

“Easy to deal with”

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Posted 8 years ago

Hi Keir, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“Excellent costumer service”

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Posted 8 years ago

Hi Leon, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. Cheers, Vicky

Posted 8 years ago

“I don’t rate your black box at all. Sorry”

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Posted 8 years ago

Hi, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 8 years ago

“I was having trouble getting my score up and when I called to get advice the woman I spoke to looked over my information and helped see where I was going wrong and explained how I could keep each category e.g. (speed, braking, day/night driving) high”

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Posted 8 years ago

Hi Mwaita, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far and we were able to help with your score. If you need any further help please feel free to us the help centre on our website and the hints and tips on the dashboard. Cheers Vicky

Posted 8 years ago

“My monthly payments droped.”

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Posted 8 years ago

Hi, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 8 years ago

“Wisedriving gave me a good opportunity to drive safe & keep my premium reduced after driving good.”

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Posted 8 years ago

Hi Lahiru, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 8 years ago

“.............”

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Posted 8 years ago

Hi Zlatina, Thanks for your Review. If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 8 years ago

“No comment”

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Posted 8 years ago

Hi, Thank you for your review. If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 8 years ago

WiseDriving is rated 3.6 based on 4,550 reviews