WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible in every possible way. Avoid like the plague”

Helpful Report

Posted 4 years ago

Hi Milo, We’re sorry to hear that you are unhappy with your insurance policy. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Many thanks, Lauren

Posted 4 years ago

“Charging £75 to cancel a policy with 24hrs of starting it, should be a crime. Other companies charge £25 which is far more reasonable.”

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Posted 4 years ago

Morning, We are sorry to hear you are unhappy with your policy. There is a £75 cancellation fee applicable, which we do inform all our customers about. We will however take your feedback on board. Thank you for bringing this to our attention. Many thanks, Holly

Posted 4 years ago

“Best price”

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Posted 4 years ago

Morning, Thank you for your review. We are pleased to hear you were happy with the price offered! Many thanks, Holly

Posted 4 years ago

“Excellent service very easy to use”

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Posted 4 years ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many thanks, Lauren

Posted 4 years ago

“WEBSITE EASY TO WORK NO LONG WAIT ON PHONE CUSTOMER SERVICE REP VERY HELPFUL”

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Posted 4 years ago

Hi Ciaran, Thanks for giving us such a great rating. We really do appreciate it. Many thanks, Lauren

Posted 4 years ago

“I was cancelled my policy next days after buy and call customer service and told them I am not change my insurance company so plz cancel it and it's done and received my money back no problem at all Thanks”

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Posted 4 years ago

Hi Muhammad, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. Many thanks, Lauren

Posted 4 years ago

“Massive scam. If you're thinking about insuring through them via their blackbox please reconsider. I insurved through them after driving for 5 years and thought i would try a blackbox for the first time as the premium was cheaper. I have a clean licence and drive trucks 40 hours a week but was told by this system that i was a high risk driver. After 5 weeks they informed me that as a result my premium would increase by 210 pounds!! I cancelled my policy immediately and got stung by the cancellation fee when it suddenly dawned on me that this is exactly what they intend on doing. Cowboys and daylight robbery. AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

Hi Jason, We are sorry to hear you are unhappy with your policy. If your score decreases by 10 points or more, an additional premium may apply. We make it clear before you take up the policy, you may receive refunds or additional premiums based on your driving score. We encourage all of our customers to regularly check their personal driving dashboard, which gives a breakdown of the driving scores, along with tips for how to improve each score, which in turn can result in a reduction to the premium. All of our fee's are outlined in our terms and conditions, which you would have read and agreed to when taking up the policy. Many thanks, Lauren

Posted 4 years ago

“Very satisfying and nice and easy to getting your goal”

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Posted 4 years ago

Hi, thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 4 years ago

“its cheap from others .”

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Posted 4 years ago

Hi Sadia, thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 4 years ago

“Communication is not great”

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Posted 4 years ago

Hi We are sorry to hear this. Is there anything in particular you were unhappy with? We would like to know more, your feedback is appreciated. Many thanks, Holly

Posted 4 years ago

“I am very happy with Wise Driving company.”

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Posted 4 years ago

Hi Dana, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Sarah.

Posted 4 years ago

“Can’t communicate with an agent at all!”

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Posted 4 years ago

Hi, thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“Amazing service which is quick to help in any situation, great for first time drivers.”

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Posted 4 years ago

Hi, we’re so glad you’ve enjoyed the experience you have had with WiseDriving. Thanks for taking the time to give us your feedback – it’s very much appreciated. Thanks, Kathryn.

Posted 4 years ago

“Excellent service and price would recommend”

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Posted 4 years ago

Hi Kristopher, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many thanks, Lauren

Posted 4 years ago

“I have cancelled my policy. Yesterday still waiting for confirmation.”

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Posted 4 years ago

Hi Mr Grinberg, thank you for your feedback. Please contact our customer service department on 01733 308358 to confirm the cancellation of your insurance policy. Our offices are open Monday-Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm. Thanks, Kathryn.

Posted 4 years ago

“Straight forward and very accommodating”

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Posted 4 years ago

Hi, thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Kathryn.

Posted 4 years ago

“Easy to process.”

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Posted 4 years ago

Hi Ali, thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Thanks, Kathryn.

Posted 4 years ago

“the operator was total idiot!!! some Indian guy who i didnt understan completley, and he just hung up on me!!”

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Posted 4 years ago

Hi Andris, thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Thanks, Kathryn.

Posted 4 years ago

“Very polite friendly and professional!”

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Posted 4 years ago

Hi Lily, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many thanks, Adam.

Posted 4 years ago

“Very polite friendly and professional!”

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Posted 4 years ago

Hi Lily, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many thanks, Adam.

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,550 reviews