WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great service which allows you to monitor your driving with detail and ease”

Helpful Report

Posted 6 years ago

Hi Josh, Thanks for the review, we're happy you're finding the dashboard simple to use and helpful. Cheers, Vicky

Posted 6 years ago

“Was paying more somewhere but wise gave me opportunity to switch and save money.”

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Posted 6 years ago

Hi Samuel, Thanks for leaving us your review, we're pleased you're happy with the price. If there's anything you feel we can improve please let us know. Thanks, Vicky

Posted 6 years ago

“Communication with customers could be improved.”

Helpful Report

Posted 6 years ago

Hi, Thanks for taking the time to leave us your feedback. Please can you send us a private response with your details and we can discuss the improvements you'd like to see. Thanks, Vicky

Posted 6 years ago

“Very good service and good customer service”

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Posted 6 years ago

Hi, Thank you. The service we provide is our main priority so we're thrilled to receive your appreciation. Cheers, Vicky

Posted 6 years ago

“Your web page very confusing l can’t see what is wrong with my drive your page should be more clearly”

Helpful Report

Posted 6 years ago

Hi, Please can you send us a private response with your details and we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“Ok, customer service acceptable but not very helpful when a problem needs sorting quickly”

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Posted 6 years ago

Hi Elanor, We're sorry to read this, we take all feedback on board. Please can you send us a private response with your details and we can discuss this with you further. Thanks, Vicky

Posted 6 years ago

“Wisedriving Insurance is the first insurance company amongst the lots I have had in the past to reward sensible and safe driving. They are reliable and trust worthy. Despite the fact that I had fully paid for my insurance for the whole year, I got £135 refund! It is still like a dream!!! I have started recommending Wisedriving to colleagues at work and my family members. 5 star rating to you and thank you.”

Helpful Report

Posted 6 years ago

Hi Olayinka, Thanks for taking the time to leave us your review. We're so pleased you're happy with the policy and seeing the benefits. Cheers, Vicky

Posted 6 years ago

“Great company excellent communication not a bad word to say”

Helpful Report

Posted 6 years ago

Hi George, Thank you so much for your kind words and great rating! Cheers, Vicky

Posted 6 years ago

“I enjoy tracking my driving score and hoping for a discount, however it's not clear when the reviews are done and have yet to receive an email regarding this. The advisors on the facebook chat seem slightly unsure when questioned about this.”

Helpful Report

Posted 6 years ago

Hi, Thanks for leaving us your feedback. The first review is done 60 days into your policy and after this it is every 30 days. If you can send us a private response with your details we can go through this with you in more detail. Thanks, Vicky

Posted 6 years ago

“Accessible prices and outstanding customer service”

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Posted 6 years ago

Hi, Thank you! we're so pleased to read this. Cheers, Vicky

Posted 6 years ago

“Had a 280 pound refund, which is great but the black box stopped working and was not informed for over 30 days. New one arrived quickly and working so far. Pretty happy on the whole, could answer messages quicker.”

Helpful Report

Posted 6 years ago

Hi, Thanks for leaving us your review, please be assured we take all feedback on board. We are always striving to improve the service we provide. Thanks, Vicky

Posted 6 years ago

“brilliant service. cant fault them :)”

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Posted 6 years ago

Hi Kim, Thanks! our staff will be thrilled their hard work has been appreciated. Cheers, Vicky

Posted 6 years ago

“Would definitely recommend to new drivers!”

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Posted 6 years ago

Hi Ant, Thanks! we really appreciate you recommending us. Cheers, Vicky

Posted 6 years ago

“The black box is picking up everything just fine except the acceleration which is lowering my overall score...and when I called to report this problem I didn't get any answer to my query.”

Helpful Report

Posted 6 years ago

Hi, Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 6 years ago

“Awfull company avoid at all cost awful customer service awfull people only out to take advantage of young people with no money all they care about is lining there pockets charge you whater they want whenever they want”

Helpful Report

Posted 6 years ago

Hi Nathan, We're sorry to read you feel this way. If you can send us a private response with your details we can discuss this with you. Thanks, Vicky

Posted 6 years ago

“I rate them tbf. Just dont drive stupidly and they reward you. Been getting refunded money for driving well so worth a go”

Helpful Report

Posted 6 years ago

Hi Bill, We're happy you're seeing the benefits of a WiseDriving policy. Thanks, Vicky

Posted 6 years ago

“Very good really happy”

Helpful Report

Posted 6 years ago

Hi, Thanks! we're pleased to read this. Cheers, Vicky

Posted 6 years ago

Hi, This is great to know! Thanks, Vicky

Posted 6 years ago

“I have been with wise driving for quite some time now and I am so happy with the service given they are extremely flexible to your needs and also very fair.”

Helpful Report

Posted 6 years ago

Hi Jack, Thank you! our staff will be thrilled to know their hard work has been appreciated. Thanks, Vicky

Posted 6 years ago

“Can I put my insurance premium up for no reason then cancelled my insurance for no reason”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read you're unhappy. There will always be a reason for price changes and cancellation. If you can send us a private message with your details we can look into this for. Thanks, Vicky

Posted 6 years ago

“Gooooooood”

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Posted 6 years ago

Hi, Thanks! we're pleased you think so. Cheers, Vicky

Posted 6 years ago

WiseDriving is rated 3.6 based on 4,550 reviews