“Zenyth's customer service is very good, i got all my questins answered, anything that I coudn't understand was explained. Phone calls were answered quickly. I would choose Zenyth again.”
“When you go online to purchase from what you think is Zenith you are actually dealing with an agent company and not necessarily the same agent company, I renewed my insurance last year with zenith and still had to obtain proof of my no clams from zenith to then forward to zenith, dealing with the agent was a farce taking up my time sorting it all out. In my industry we have a KPI called "Delighted Client" we focus on what we need to do to delight our clients, which then generates repeat business. From my experience the system that zenith have in place selling through agents that purport via the website to be Zenith is clearly flawed.”
“insured a vehicle with a reg that dont exsist
took several calls to get to the right department
to sort the problem out
phone calls to there phone number are charged at
a premium rate 45p a minate
not good”
“Zenith Canada here. Got a rate of $160 a month for home and car, place I was living at was an apartment building. Fires at the building often and car accidents on the corner. Horrible place for more than those reasons. Pipes bursting all the time, just a genuine slum. Moved into a nice house, safer area on a quiet street, literally 750m to a fire hall and my rates go way up. Not to mention when I called and emailed to tell them I was moving and trying to update my file I thought I was good. Apparently nothing was done cause I decided to double check a couple months after moving since my new slip hadn’t shown up, I moved in June and informed them in April, they never changed any of my information and the guy I was emailing never got back to me. Did get it dealt with but again rates jumped $30 a month and now with no accidents or ticket ever it’s gone up again. I’m not renewing.”
“Didn’t advise that they won’t Insure you if u haven’t any NCD, I got the insurance and once I couldn’t give NCD they cancelled and tried to charge £30 cancellation fee! They waived this after I challenged it but it would be useful to advice this before they take your money”
“I luckily don’t have to claim on my insurance, therefore it is such a shame when you pay all this money out when you never really need it just to be leagle and then when you move not exactly in a year of taking out the policy you get penalised for it. My new place makes my monthly payment less yet because I had to move I have to pay £25 to change my address online filling out the form myself. What a way to keep customers with the way the world is now. Will certainly not return once my policy has ended as god forbid I may move some where just as if not more ‘safe’ car insurance wise as before. Clearly certain companies havnt caught on that people go for service these days not necessarily the cheapest. On top of that you can’t even email to ask why as an email is not provided can see why Now.”
“Some one had my number plates on a plain white van and had a accident in London my van has my name and phone number on it still sent inspector to check for damage on it lost a days work first and last year with them rubbish”
