“Very poor customer service. I am a Zenith customer at the moment and I am going through a claim with them and it's turning out to be a nightmare!! I am now 6 weeks into this claim and still waiting for Zenith to send conformation to the car garage to start my repairs. Every time I ring Zenith (which is most days) I get passed from one staff member to another to then be told "we have emailed conformation to the garage to go ahead with the repairs. When I ring the garage they have no record. The garage have been so good and helpful. I am going through my own garage not using one provided by Zenith. I would NOT recommend Zenith Car insurance and I will NOT be renewing my policy . when the time comes!! I have also had to pay out money on my car to keep it safe whilst I'm waiting for Zenith to sort the claim. It's so annoying when you pay car insurance on time every month never claim and when you do the company is unhelpful. I bet if I owed them money it would take them long to harass me for it.”
“Stay well clear of zenith they are the worst company Iv ever come across , they just pass the book all the time, they keep you on hold and no one seems to know anything shocking service!”
“Not interested in sorting out my NON FAULT claim, they don't read emails, pass you onto a vehicle management firm. I will not be renewing with these complete chancers! AVOID AT ALL COSTS!”
“Absolutely terrible customer service. Took my deposit and first months premium, received all the documents requested, then cancelled my policy WITHOUT informing me! When I rang up to add an additional driver to my policy I was then informed that they had cancelled it 3 days ago!! I'm just lucky I wasn't stopped by the police in that time. Refused to refund any money and GET THIS, used my deposit and premium that I had already paid as a cancellation fee!!! What an absolute joke! I was told that they haven't got the manpower to contact every customer to tell them that their policy is due to be cancelled! You only know when you've been stopped by the police and banned from driving! Disgrace.”
“Do not get involved with this company.
Esure are far better and probably any other insurance company is for that matter.
Really underhand and surely won't get away with how they conduct their business for much longer.
Not if I have anything to do with it anyway.”
“Absolutely shocking. Budget Insurance Group manage Zenith Claims and push you to Minster Law in York that they own. They are cheap and if you pay peanuts you get monkeys or in this case Meerkats. It's worse if there is a crash and both parties are insured by Zenith. Double the pain. 9 months and still not resolved. Be wary when they offer you a free hire car. You actually sign up at £50 per day. They must be paying their staff to put 5 star reviews on here.”
“Recently had my motorcycle stolen from my drive. Zenith are now implementing a clause that I was not aware of, was not informed of, and isn't on the insurance documents where if the bike was not in the garage and is within 500 metres of the house I can't claim.
I really advise to avoid this company they are basically scam artists.”
“I am absolutely disgusted with Zenith. My daughter was put on my insurance to drive my motorbike. She had parked in front of her house before going off to work. It was chained with a lock. Shortly after parking it was stolen by some youths, taken into a back lane near by & completely wrecked. It was reported to the police. This was in 2014 & to this day they have never paid out the £500 less excess, so I could not buy another bike. All they offered me was £10 for the period remaining & to cancel my insurance. I would never recommend Zenith to anyone.”
“With this policy some one drove into me and my car was a cat c damaged I was paid out quickly and a fair value I also brought another car and switched my policy by phone at the car yard which was very simple. Over all very happy with the service.”
“An accident in May 2015, the third party failed to stop but we did have an independent witness who managed to get a registration which was given to ZENITH. We made a claim, paying our excess but unfortunately our car was 'written off'. We were given a poultry amount for our 4.5 year old car. Due to the fact it was a hit and run incident, the claim was logged as 'our fault'. So we pursued Zenith to establish whether the third party were involved. The third party failed to respond to any correspondence and after 8 months, it was decided that third party were not to blame for the accident. A good mechanic and a car body specialist definitely did an excellent job. Unfortunately ZENITH were the underwriters for us and the third party, we are the losers! We did suffer from neck and back problems but they don't care. The moral of the story is don't stop when you have an accident if your underwriter is ZENITH because they will never catch you!!!”
“PLEASE stay away from this company! I would give zero stars if I could! They kept saying I had an open claim on my file and has taken 3 months and nothing. Each time they tell me that they will pass it onto someone else and they never get back to me. This has resulted in my premium going up. I wish I had never insured with them but they were cheap! PLEASE stay away I am warning you they will make your life hell. Just pay a little more with someone else and have peace of mind. Life is too short.”
“Rip of insurance they should be called I sent in proof of NCD and got a email saying they had received it a week later I got a letter in the post saying they didn't receive so they cancelled my policy without my knowledge 3 days before I got the letter and charged me £75 and when I phoned up not one of them had a clue what they were doing avoid avoid avoid”
“Awful. Bordering on illegal. Don't hold out any hope of them paying out, even if it's not your fault. Disgusting company, and sadly the people who have to work their have to tow the disgusting line.”
“they are not a insurance company only a fleecing company, all your detail are sold all claims non compliant use a no win no fee company rather than this sham of a company”
“Please do not insure with this company they are not interested in resolving any accident claims quickly or within a reasonable time frame. Still waiting 8 months after a crash, proven not to be my fault. Rude and uniformed staff with an attitude..very poor company.”
“I was with Zenith for 2 years and I can honestly say that I've never had a company like them.
Every time I ring, the custo
We service is on point. English based centre so easy to talk to & always so happy to help. From little things like changing address to changing a car, I don't think I e ever had to pay an admin fee.
They go to all lengths to help and call back when they say they will!
I even had a minor accident (non-loss) and they handled it quick & efficiently.
I will miss them! I'm only leaving because unfortunately my premium increased. I would have stayed if it wasn't a huge difference but another company offered something they couldn't match. It makes me sad.
Thank you Zenith!!”
