“insured a vehicle with a reg that dont exsist
took several calls to get to the right department
to sort the problem out
phone calls to there phone number are charged at
a premium rate 45p a minate
not good”
“Zenith Canada here. Got a rate of $160 a month for home and car, place I was living at was an apartment building. Fires at the building often and car accidents on the corner. Horrible place for more than those reasons. Pipes bursting all the time, just a genuine slum. Moved into a nice house, safer area on a quiet street, literally 750m to a fire hall and my rates go way up. Not to mention when I called and emailed to tell them I was moving and trying to update my file I thought I was good. Apparently nothing was done cause I decided to double check a couple months after moving since my new slip hadn’t shown up, I moved in June and informed them in April, they never changed any of my information and the guy I was emailing never got back to me. Did get it dealt with but again rates jumped $30 a month and now with no accidents or ticket ever it’s gone up again. I’m not renewing.”
“Didn’t advise that they won’t Insure you if u haven’t any NCD, I got the insurance and once I couldn’t give NCD they cancelled and tried to charge £30 cancellation fee! They waived this after I challenged it but it would be useful to advice this before they take your money”
“I luckily don’t have to claim on my insurance, therefore it is such a shame when you pay all this money out when you never really need it just to be leagle and then when you move not exactly in a year of taking out the policy you get penalised for it. My new place makes my monthly payment less yet because I had to move I have to pay £25 to change my address online filling out the form myself. What a way to keep customers with the way the world is now. Will certainly not return once my policy has ended as god forbid I may move some where just as if not more ‘safe’ car insurance wise as before. Clearly certain companies havnt caught on that people go for service these days not necessarily the cheapest. On top of that you can’t even email to ask why as an email is not provided can see why Now.”
“Some one had my number plates on a plain white van and had a accident in London my van has my name and phone number on it still sent inspector to check for damage on it lost a days work first and last year with them rubbish”
“poor service complaints fall on deaf ears canceling polices without telling you debiting creditcard without asking will definetley not recommend or use again”
“An accident in May 2015, the third party failed to stop but we did have an independent witness who managed to get a registration which was given to ZENITH. We made a claim, paying our excess but unfortunately our car was 'written off'. We were given a poultry amount for our 4.5 year old car. Due to the fact it was a hit and run incident, the claim was logged as 'our fault'. So we pursued Zenith to establish whether the third party were involved. The third party failed to respond to any correspondence and after 8 months, it was decided that third party were not to blame for the accident. A good mechanic and a car body specialist definitely did an excellent job. Unfortunately ZENITH were the underwriters for us and the third party, we are the losers! We did suffer from neck and back problems but they don't care. The moral of the story is don't stop when you have an accident if your underwriter is ZENITH because they will never catch you!!!”
“I had a claim last November Caused by malicious damage to my VW TRANSPORTER, one of the panels was damaged causing it to distort. TCW in Bletchley, Milton Keynes took the van about a week later after I filed a claim and gave me a courtesy VW POLO even though I have got courtesy VAN on my policy and left me with it until the end of January two months. In January I got the van back on a day that wasn't very bright, when I got it home I could see that the panel still had some distortion. I called Zenith witch wasn't easy as they go under a different name, and eventually got the van back to TCW who were in denial that any thing was wrong then TCW told ZENITH nothing was wrong, Zenith have written to me saying that they cant do any thing else and that was the end of the mater. Since then I've discovered bolts missing in the rear bumper and over spray on the inner door linings. In my opinion ZENETH are absolutely rubbish.”
