Gen Mobile Reviews

3.1 Rating 365 Reviews
53 %
of reviewers recommend Gen Mobile
3.1
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
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About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

How quickly does Gen Mobile resolve customer queries?
(1 month ago)
Greater than 64% of reviewers feedback is Gen Mobile resolves customer queries within an hour.
(1 month ago)
72.18%
Industry Average
VERY VERY DISSATISFIED WITH THE CUSTOMER SERVICE LOCKED MY PHONE AND FORGOT CODE THEY TOLD ME ID HAVE TO BUY A PHONE
- Kathy
Well I wouldn't say it made me happy it a cheap phone and the service doesn't pick up good indoors. But it did come quickly and came with everything I need
- Anonymous
Gen Mobile customer service number no one answers, I couldn't get in touch with this company to cancel, the person who represented this company was not trained properly. I made a complaint with FCC whistle blower to intervene on my behalf. Stay clear of Gen Mobile
- Cynthia Fitzpatrick