“Was very disappointed that my dress was not the right size even though I had help choosing, that it came with some snags and was told it wa sold out so I could not exchange. Now I’ll have to spend money to size it for me. Expected more from customer service other than an offer for a discount on a future purchase that I likely won’t be making. Oh well. Live and learn”
“Love this cardigan! I bought to wear with sleevless tops and dresses....very versatile piece. I'm a medium in some tops and sweaters. Ordered a medium in this cardigan and it was too big so exchanged for a small, it's perfect fit. I've bought many items from Gentle Fawn and the clothes are beautiful and customer service is excellent!”
“Shopping experience was good, I always love gentle fawn clothing quality. I would have appreciated a size chart to better identify the correct size though!”
“Loved my purchases and I already have a wishlist for my next haul! That said I would prefer if measurements were available on clothing in order to more accurately predict if an item will fit.”
We are delighted to hear you love your new pieces and appreciate your feedback regarding sizing. If you ever have any questions regarding sizing, please don't hesitate to reach out to our customer care team via email at shop@gentlefawn.com or via live chat. We are always happy to help!
“The 2 blouses I ordered are beautiful and came quickly. The only thing was that they were so wrinkled I had to take them to the dry cleaner to have them pressed.”
“Great customer service and product. The reason I’m not giving 5 stars is that all I wanted to do was exchange the size of my item bought. However, I had to do a return and now I’m waiting for my store credit to be issued even though you already have the item back. The waiting to re -buy is probably going to make me miss wearing this item for the event I bought it for and I’ll have to purchase elsewhere in the future”
“Quality and price point... love Gentle Fawn. I ordered the Joanna Dress in Forest... will be perfect for a Formal wedding in Toronto this spring. the dress is lined and has beautiful lines. Such an incredible value and quality dress.”
“Love supporting this Canadian brand that always has amazing new pieces! My only wishes would be that items are not “dry clean only”, and more tank/dress options that are easy to wear with a bra. My favourite Gentle Fawn pieces are the crew neck sleeveless sweaters from this year, and years past. Overall, love this brand so much! Beauty, style, and quality!”
Hi Anne, thanks for the kind words! We are delighted to hear you are loving the collection and that our customer care team have been able to assist you.
“Received my order in 3 days which was much quicker than expected! The quality is wonderful and the Echo Sweater is perfection. I ordered the Echo in white and plan to order the other color soon. Geneva skirt is easy to throw on look put together - the pockets were a nice surprise! I was very impressed with Gentle Fawn and will be ordering from them again.”
We are delighted to hear you enjoyed shopping with us and that you were pleased with our delivery timeline. The Echo and Geneva are favourites of ours! Great, transitional pieces that will be easy to mix and match throughout the Spring/Summer.
“Gentle Fawn always has the fashionable pieces that I love for every occasion and time of year. Their prices are reasonable, and the clothing is very well-made.”
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