Hi Rosanne, thanks for sharing your feedback. We’re sorry that you’re disappointed with your Elio Pant. Please feel free to reach out to shop@gentlefawn.com with any further comments or concerns you wish to share. We would love to chat more about this.
“Horrable customer service. I ordered a size small shirt and I really needed a sizs Medium shirt. I could return and reorder the shirt in the correct size but, I would lose my 30 points. Really bad policy and nobody in customer service could help. Won't be ordering from theis compamany anymore because of the horrendous policy and the company refuses any contact with management to solve the problem!”
Hi Shayne, thanks for sharing your feedback. We were sorry to hear you were disappointed with our Style Rewards policy and the customer service you received while shopping with us. Our customer service manager made a one time exception and price matched your size exchange on this purchase. If there is anything further we can assist you with, please don't hesitate to reach out.
“Kind of disappointed. The dress I ordered arrived with lipstick on the inside, so it is clearly a returned item. It’s also way too big. It’s unfortunate because I like the dress and the material, but can’t exchange it for a medium because they are now out of stock. Also have to pay a fee to return this.”
“Before purchasing I reached out to the GF team to get more information on the dress. I wish there would have been a better description from the start. The dress is not lined. I have tan skin and asked if the white dress would be thick enough, which I was told yes but once I received it, it was see through! Honestly all of this was a waste of time, and now I have sent it back for a return. This was for a Mother’s Day photoshoot too, so I was really out of luck! Also the sizing with GF is annoying. I’m usually a medium and this dress was oversized, while some other tops I need to go up a size. It makes it hard to shop even if I love the clothes.”
Hi there, thanks for sharing your feedback. We’re sorry that you’re disappointed with your recent purchase. Please feel free to reach out to shop@gentlefawn.com with any further comments or concerns you wish to share.
“Terrible I bought a dress
On sale size large-Emily dress- and it was took small, wanted to exchange it for xl (still in stock) but when I emailed your staff they had said since it was final sale I couldn’t even do an exchange??? Years after buying clothes online I have never been denied an exchange at least, so here I am 80 dollars later with a useless dress I can’t even wear, I will say your customer service is terrible and I will not be buying off you
Again, and I will let family and friends know my experience with your website”
“The fit is way off. IT does not match de description provided online and is very decieving. I wrote to the customer care and ask to correct the order and was denied. I will no longer buy from this brand.”
“I am very frustrated by the lack of adaptability of Gentle Fawn. I need to return the Billie vest, but, as Canada Post is on strike, I am unable to complete my return and receive my refund because your organization will not implement returns through n alternate courier. Poor customer service”
Hi Lorraine,
Our apologies for the frustration that the Canada Post strike has caused. We are in the process of arranging alternative couriers for returns. If you have not received a notification yet please feel free to reach out to our customer service team via email shop@gentlefawn.com
“My package was supposed to be delivered 4 days ago. It was delivered to the wrong address. That part was not their fault. However, even though I notified them right away, they have still not rectified the situation. I’ve confirmed my address, revisited my mailbox, sent a picture of my porch. Still no sweater! Poor customer service.”
“Gentle Fawn does not back their product. A 12 minute wash on a cold delicate cycle and laid flat to dry should not cause a fabric to shrink an inch revealing the liner, even if the garment is dry clean only. $108 shorts that are now trash. Customer service is non existent.”
“Not a fan at all, the dress ordered is cute and fits well (i have in different colour), however, i cannot ever wear it as it see through. Unfortuantly, i cannot return as it was on sale...”
