“Purchased tickets for my wife for the Script in Manchester. Paid via PayPal. Received confirmation e-mails from both Get Me In and PayPal.
Tickets still not arrived by Thursday for Friday's gig so contacted Get Me IN the only way possible - ON LINE! Received an e-mail Thursday evening saying my order was declined, had not gone through and a full refund had been processed. Strange that I never received any e-mails informing me! Then 'HEY PRESTO', one minute after that got another e-mail from PayPal saying I had received a refund from Get Me In. They didn't even have the courtesy to give me a proper explanation of what had gone wrong.
I am still trying to resolve this issue with them and find out why my order was not completed, despite the fact that they received my SECURE payment from PayPal, and why they did not inform me until after I had enquired where my tickets were the day before the gig.
So far, no explanation or no compensation has been offered by the Disputes Manager, So disappointed!!!”
“Sold 2 tickets. International buyer then resold the tickets on another platform inputting the barcode of my tickets which then automatically generated new tickets. She then used my invalidated tickets to claim a refund from getmein. Leaving me with no tickets and no money !! Getmein don't want to know! Feel let down by this scam. Beware sellers!!!!!”
“DO NOT BUY FROM THIS COMPANY unless you want an empty wallet and heartbroken children!!!!!!
In all my life I have never dealt with a company with such appalling customer service.
Our little mix tickets have gone missing. The concert is tomorrow Sat 25th Nov. I phoned Get Me In on Tue 14th to tell them that we have not received our tickets.
Get Me In then emailed the same day with a standard template telling me they are only a platform for member of public to buy and sell tickets........
Get Me In then stated that they are conducting an investigation with UPS and that someone from Get Me In will be in touch with me on or before the 27th Nov, 2 days after the concert!!
HOW IS THIS ACCEPTABLE!!!!! When you phone Get Me In, the people on the phone are cold and heartless and are unable to help at all. When you are to speak to a manger, I was told that there are no managers in that department.... Yeah ok!!
I was told to email the disputes managers, well what a complete waste of time that was! They responded to my email with another template, telling me that will be in contact on or before 27th Nov........ Apparently you are not allowed to talk to the dispute managers as they like everything in writing!! What absolute idiots!
Honestly the concert is tomorrow and nobody at Get Me In cares!! I am so angry that my 2 kids have to miss their first ever concert because of this company! Get Me In where more than happy to take my money but when it comes to helping me get my kids into the concert they are undoubtable the most scandalous, disgraceful company I have ever come across!!!”
“I booked 4 x Little Mix Glory Days tickets in March 2017 for Saturday 18th November 2017. Less than a week before the showing I was informed that my tickets had not been received by the deadline, therefore no tickets were received, hence I had no tickets. My 10 year old daughter was devastated, her dream shattered, screaming down the phone at staff shouting how GETMEIN have spoilt her birthday!!!! Considering Getmein had my money - £500 for 8 months and to be told 3 days before the performance, this is outrageous and should NEVER be allowed to happen. I would NOT recommend booking with this company - my daughter’s feelings have been broken.....”
“EDIT AFTER EDIT BECAUSE GETMEIN TRY TO BLOCK REAL REVIEWS!!! ....
Rather than editing My review yet again I have decided to write a new review for my fiasco with this terrible (am I allowed to say the word terrible?) Company.
They have gone to a lot of effort to attempt to block my review and I would imagine that they do this with a very large percent (possibly all?) of attempted negative reviews. I suspect that this is why they do not have as low rating as they should. It is only through perseverance that one can get a negative review past them. I'm sure they will have something to say about this re-edited review too. Let's wait and see ...
What I will now do is remove 2 Words that were not swear words nor offensive words, just simply honest words that summed up my experience with this company from my review below. I will replace the words with a _____ and I will let the readers guess as to what words I used to describe this company.
I have still received NO APOLOGY WHATSOEVER. Please read on for original review with requested words removed >>>
TERRIBLE PLEASE DO NOT USE. We have all got to stop using this site. They are basically _R_ _I_ _L_! Bought Royal Blood Tickets Months ago for My Daughter. They said They were emailing Me with Progress. Never did get an Email other than an email Today saying I've been refunded. Almost impossible to contact them via Website. Feel like I've let My Daughter down big time because of this _H_ _Y company. We all GOTTA STOP USING THESE SECONDARY TICKET R _ _ / _ _ F SERVICES THAT GUARANTEE NOTHING!!!
EDIT : The Price I paid for the Tickets ... £170 for 2!!!!!!! 3 Times Face Value. I'm Glad Artists are clamping down on this so called legit Company.
Still no apology and also, I don't think They have refunded Me yet either! BEWARE!!!”
“My two grandsons were eager to see WWE wrestling ,so as soon as tickets came on sale i purchased 4 .At a overpriced £98 each thinking i was getting good seats which turned out not to be .The tickets didnt arrive until 3 days before the event and printed on the tickets was a price of £38 .
Im disgusted at this ,ripped off of £240 of my hard earned money .Wont be using Get me in again and will tell my friends not to either Totally disgusting.”
“My son asked me to get Kendrick Lamar tickets for him. Saw that this was part of Ticketmaster and thought everything would be fine. However, did not see the small print. Have paid nearly £300 for 2 tickets that should have cost £79 each with the booking fee. I have been mugged. Is this even legal? surely this is touting! Would not recommend or use them again. Warn others.inga”
“This company needs a 0star review. Fraudulent to the very last. Do not deal with them, or their parent company Ticketmaster. Utter disgrace. Have helped themselves to money from my account, even though I resold the tickets back to their parent company at the face value. Will not budge on complaints, the staff have no interest in resolving situations.”
“I never thought I would have to write a poor review about pretty much anything. This isn't a angry complaint to be fair, just disappoinment. Me and my friend, who is the biggest Robbie Williams fan I have ever met, had the delight of going to watch him on the 2nd june together. But unfortunately never recieved the tickets! Apparently they had been posted through the door! Nobody recieved the tickets! I was then told that they can be printed off. Then after hours of waiting for a email to arrive for the tickets, I am then told, "sorry we have been mis-informed they are not E tickets and there is nothing else we can do". I have not yet told my friend. I really dont want too. Just be mindful buying tickets online guys its not worth the disappointment if they never come! Thanks Ashley O'Brien”
“**!!IMPORTANT MESSAGE!!**
DO NOT BUY FROM GET ME IN!!
DO NOT under any circumstances use ticket masters "GET ME IN" website to get your concert tickets! I paid over £180 for two standing tickets and I was sent the wrong tickets!! Not only did I pay an outrageous price and receive the wrong tickets but we would not have been able to see the stage because the seats were so far back! I fought for and accepted a 50% refund before the concert started as they tried to offer me 10% even though I told them that I would not have purchased seated tickets at all. When I got to the venue I was told that the seated tickets were invalid and had been illegally sold to me as they did not match what I purchased. Get me in did NOTHING! The staff at the box office in the hydro even wrote me a form to ensure I could get my money back but when I sent it to get me in and complained all they did was say they couldn't refund me because I'd already accepted the 50% refund BEFORE I even got to the venue!! It's an absolute JOKE and an experience I'll never forget. Get Me In ruined my other halfs Christmas and took A LOT of money from me for nothing!!! I truly hope I can stop as many people as possible from using this appalling site!”
“purchased 5 tickets in June for Disney on ice Frozen kids really excited ... was informed today the seller no longer can supply the tickets .... there must be a better way than this of confirming tickets for sure so people aren't let down at last min especially as kids now disappointed and cant get any more tickets”
“Got last minute surprise tickets for my daughter for 1D Birmingham.
Was worried that the tickets would not get here in time, and was reassured by their responsive support team that they were on the case. When they did arrive, i had some questions again support answered promptly.
The fees GetMeIn charge are quite high, so pay attention to that, but otherwise I was very impressed with the service, and have an extremely grateful, happy daughter, thanks.”
