“Everything went wrong including sending a defective tire, refusing to deliver for days when it was on the truck scheduled for delivery, I had to incur additional expenses because of all of the delays when I told giga this was an emergency, etc. Giga ruined my holiday season and my birthday. I will never order tires online again and I ended up going to my local Firestone dealer where they put a new tire on my car in about an hour for the same price and I was on my way.”
“Terrible terrible customer service I ordered four tires. I received one of them in the package. It was delivered by UPS when the website said FedEx I received one Tire in the mail per week instead of all at the same time terrible company very untrustworthy.”
“Tyre returned three weeks ago but they have not refunded despite several calls to them and assurances the money would be in my account the same day. Referred to PayPal for resolution.”
“Ordered 4 tires via Walmart.com marketplace. Gigatire was the seller. Shipped tires quickly but seller canceled order and redirected shipment before delivery. Seller refunded 3 of 4 tires. I have emailed and called but only get through to overseas call center that is little to no help. Very shady and headache to deal with, I hope I can get all my money back someday at their convenience?”
“Do not buy from Giga Tires. Ordered 1 Tire for a customer waited almost a month still no tire. Almost impossible to get ahold of anyone they don't answer emails or return calls. When I finally talked to someone to cancel the order and get a refund, they said they would look into it its been 2 weeks and still have not heard back. Please beware of this Company I would not buy anything from them Horrible Customer Service. We ordered another tire for our customer from another source and received it in 3 days. Needless to say we are out almost $250. Save yourself the aggravation and buy from another source.
Thanks
Jay F.”
“I ordered 2 tires here, they only shipped me 1 tire. I called and they said they'd open investigation and after that they'll ship the other tire in 2 to 3 business days. I then get an email saying they refunded me for 1 tire. I didn't need a refund, I needed the second tire. Now my daily driver has been laid up while waiting on this. Will never order from here again”
“Purchased tire on September 28, 2024, and received confirmation email the same day via e-mail. Two days later, on September 30, 2024, Giga sent a cancellation email, canceling my order---without my consent or approval.
Despite calling four times and waiting on hold about 30 minutes per call, customer service never picked up, so I decided to send an email---responding back to the cancellation email they had sent, stating,
"Hello
I never authorized the cancellation of this order---which was canceled without my consent---after it had already been confirmed via email. Please reverse or re-process the order at the same price, or call me to complete the same.
Thx, Brandon
Giga responded the same day, stating,
"Thank you for reaching out.
We are very sorry we had to cancel your order. Unfortunately, we are sold out of that tire at that price! I would like to offer you a coupon. The coupon is for 5% off your next order. Please use coupon code: XXXX-XXXX-XXXX."
I responded back the next day, stating,
"Hello,
Once I placed the order, a contract was formed between myself and Giga-Tires. I then received a confirmation email, memorializing and confirming the contract.
Once a contract is formed---and confirmed---one party to the contract would not be permitted to unilaterally back out, or amend the contract. Otherwise, it would be a breach of contract.
Please forward or consult with Giga's legal department to remedy this.
Thx,
Brandon
Giga has stopped responding, and is currently in breach of the contract, as described supra.”
“Company is a fraud and a scam. I hear it from one of them. My customer I ordered 4 tire to them. I pay for it 5 days after 5 days they accuse me. You didn’t pay first after we give them a confirmation number. They asked me do you want me to send your tire now? They didn’t send my tire and they charge my credit card full amount of money. If I didn’t notice it they didn’t have an attention to send my tire.”
“Do not purchase tires from this company supposedly at a 50,000 mi warranty I got 9,000 miles out of the tires. They would not replace her prorate I repeat do not buy”
“Gigi tires are nothing but thief’s I sent 2 tires from Pa to ga using the same tracking label went through fed ex to send back got reimbursed for one tire customer service sucks I’d give them -5 if allowed”
“I ordered my tires on 12/02/23. It is now 12/06/23 and my order hasn't even been processed yet. I called and spoke to customer service. She said she would check into it. I heard roosters crowing in the background. I'm pretty sure this company is a scam!!!!”
“Ordered 4 tires and received 3. Contacted Giga asking for an ETA on my last tire. They emailed me back confirming that I was missing one. I confirmed. I told them that I didn't want a refund, I want my complete order filled.I didn't hear from them so I contacted them asking when I would receive my tire. They issued me a refund without me requesting one. Not sure what part of I don't want a refund, I want my tire didn't they understand!!! No solution for me. They just didn't care. I ordered through another company so F Giga.”
“Thieves and liares do not bsck up their warranty!
Tgey deny tgeir warranty even if you provide tgem with entire record.
Pay little more and buy your tires from reputable company.
DO NOT WASTE YOUR MONEY WITH GIGA!”
“If there was a zero rating I would have given it, GIGA Tire, false advertising, do not waste your time, this Tire company is a joke, you will get a poor excuse when you don't receive what you ordered, stay away.”
“Tyres didn’t turn up , there said we didn’t pay We paid with order on debit card. No reply’s to phone , E mail or call back messages
Gigs tyres are just scamming people BEWARE”
“Wrong size were sent. They're fault. Would not fix. I had to buy a second set from another company that valued customers. Will not deal with them again.”
“I ordered two tires from them, they got their payment immediately then the tires couldn't be shipped out because they couldn't find them, I reached out, they said they were still going through their suppliers and assured me they be shipped. I waited, two days later they finally shipped and said they would arrive Friday. I waited around Friday to receive a message at the end of the day saying they would arrive the following day also FedEx lied through their teeth about everything. The following day I receive ONE of the two tires and some nonsense about another fedex truck is coming with the other tire. I called FedEx customer service twice to investigate. Currently, I am sitting here waiting for the other supposed truck or a phone call from FedEx about the other tire. In either case this was a terrible ordering experience in which every part of this order has gone horribly. I haven't event gotten to find out if the tire is good yet.”
