“Tyre returned three weeks ago but they have not refunded despite several calls to them and assurances the money would be in my account the same day. Referred to PayPal for resolution.”
“Ordered 4 tires via Walmart.com marketplace. Gigatire was the seller. Shipped tires quickly but seller canceled order and redirected shipment before delivery. Seller refunded 3 of 4 tires. I have emailed and called but only get through to overseas call center that is little to no help. Very shady and headache to deal with, I hope I can get all my money back someday at their convenience?”
“This is the second time I buy tires from Giga Tire. I ordered the tires on Friday and they arrived Sunday. The tires are really nice and they had the best price. I’m super happy and will continue to buy my tires from Giga Tire”
“Do not buy from Giga Tires. Ordered 1 Tire for a customer waited almost a month still no tire. Almost impossible to get ahold of anyone they don't answer emails or return calls. When I finally talked to someone to cancel the order and get a refund, they said they would look into it its been 2 weeks and still have not heard back. Please beware of this Company I would not buy anything from them Horrible Customer Service. We ordered another tire for our customer from another source and received it in 3 days. Needless to say we are out almost $250. Save yourself the aggravation and buy from another source.
Thanks
Jay F.”
“I ordered 2 tires here, they only shipped me 1 tire. I called and they said they'd open investigation and after that they'll ship the other tire in 2 to 3 business days. I then get an email saying they refunded me for 1 tire. I didn't need a refund, I needed the second tire. Now my daily driver has been laid up while waiting on this. Will never order from here again”
“I ordered 10 ply Toyo Open Country AT3 tires about a year ago and went to get them put on some Fuel rims and the shop confirmed they are 5 ply tires not 10 ply. Make sure you confirm what they send you #lessonlearned#”
“Purchased tire on September 28, 2024, and received confirmation email the same day via e-mail. Two days later, on September 30, 2024, Giga sent a cancellation email, canceling my order---without my consent or approval.
Despite calling four times and waiting on hold about 30 minutes per call, customer service never picked up, so I decided to send an email---responding back to the cancellation email they had sent, stating,
"Hello
I never authorized the cancellation of this order---which was canceled without my consent---after it had already been confirmed via email. Please reverse or re-process the order at the same price, or call me to complete the same.
Thx, Brandon
Giga responded the same day, stating,
"Thank you for reaching out.
We are very sorry we had to cancel your order. Unfortunately, we are sold out of that tire at that price! I would like to offer you a coupon. The coupon is for 5% off your next order. Please use coupon code: XXXX-XXXX-XXXX."
I responded back the next day, stating,
"Hello,
Once I placed the order, a contract was formed between myself and Giga-Tires. I then received a confirmation email, memorializing and confirming the contract.
Once a contract is formed---and confirmed---one party to the contract would not be permitted to unilaterally back out, or amend the contract. Otherwise, it would be a breach of contract.
Please forward or consult with Giga's legal department to remedy this.
Thx,
Brandon
Giga has stopped responding, and is currently in breach of the contract, as described supra.”
“Specialty tire for my tractor I could not buy locally. Received it within 48 hours of ordering. Website order tracker is actually informative and up to date.”
