“Purchased tire on September 28, 2024, and received confirmation email the same day via e-mail. Two days later, on September 30, 2024, Giga sent a cancellation email, canceling my order---without my consent or approval.
Despite calling four times and waiting on hold about 30 minutes per call, customer service never picked up, so I decided to send an email---responding back to the cancellation email they had sent, stating,
"Hello
I never authorized the cancellation of this order---which was canceled without my consent---after it had already been confirmed via email. Please reverse or re-process the order at the same price, or call me to complete the same.
Thx, Brandon
Giga responded the same day, stating,
"Thank you for reaching out.
We are very sorry we had to cancel your order. Unfortunately, we are sold out of that tire at that price! I would like to offer you a coupon. The coupon is for 5% off your next order. Please use coupon code: XXXX-XXXX-XXXX."
I responded back the next day, stating,
"Hello,
Once I placed the order, a contract was formed between myself and Giga-Tires. I then received a confirmation email, memorializing and confirming the contract.
Once a contract is formed---and confirmed---one party to the contract would not be permitted to unilaterally back out, or amend the contract. Otherwise, it would be a breach of contract.
Please forward or consult with Giga's legal department to remedy this.
Thx,
Brandon
Giga has stopped responding, and is currently in breach of the contract, as described supra.”
“Specialty tire for my tractor I could not buy locally. Received it within 48 hours of ordering. Website order tracker is actually informative and up to date.”
