“I received the much anticipated crystal water bottle and the bottom does not screw onto the base, it’s like it is cross threaded. I have reached out to GLACCE several times about the issue and have yet to get a response. So I bought a $100 bottle that I can’t use. So very disappointed and will be reporting them.”
“I would love to be able to review the product- however I can only speak to my experience and thus far have yet to receive my product. I have reached out via email twice with no response and on Instagram, with no response.
My order was placed 4/14 and is still showing as "confirmed" no
processing or updates to tracking for shipment. I am disheartened bc I have wanted one of these water bottles for years and was finally able to afford to splurge on an item for myself, only to wait 2.5 weeks without even a single update to my order/tracking. I try to support small businesses as much as possible but am now wishing I had just ordered a similar product elsewhere.”
“DO NOT ORDER from them! I ordered a set from them, they took my money and never delivered the product. I've written every email address on their website and have not had a single response. It's been about 3 weeks, I am out $160. Try to send a message to Support@glacce.com you will never get a reply.”
“I’ve purchased several bottles from them. When base gave out on one of them, I went to order that part and together with it, another bottle since shipping cost was way more than a base itself. Once I’ve received the order confirmation somehow only the bottle was processed and base remained in the cart, reminding me via automated emails that I still have items ready to check out. I’ve searched for customer service. No number just email. No response. After a week I’ve ordered the base by itself as it was easier than getting a hold of someone. When bottle arrived, it was defective. It would not screw on the base. I’ve tested the base with other bottles and it worked fine and glass with other bases I had and clearly it was defective. Emailed. No response again. As a side note, base has scratches in the finish abrasive enough to cut yourself and sleeve keeps getting caught on it as well. This is poor quality control for any price point and customer service is non existent.”
“The rose quartz straw cut my fingers when I hand washing it. Found out the quartz is falling apart at the edge of the hole. Lucky it was not falling apart in the water or I will drink the small quartz parts !,,”
“I haven’t bought a glacee bottle however I sell a none branded version of these bottles on Depop. Glacee have complained to Depop that I am breaking their intellectual property by selling my own bottles and Depop have taken my products down, and apparently there is no way I am allowed to rebute these claims. Glacee apparently win over someone with a small business interest, no questions asked. I sell crystal bottles because of their spiritual properties. It’s all about the good vibes for me. I would think twice about buying from this company since their ethos to bully small traders out of the marketplace is really uncalled for. If they see my small offering as a threat to their business they are really out of touch.”
“Beautiful bottle! Other crystal-point infusion bottles I've tried have smelled of machine oil (gross!), but Glacce is different. I love how solidly the Quartz Point is affixed to the base. I love the spiritual energy that emits from it. If you're going to begin the sacred practice of drinking crystal-infused water - GLACCE IS THE BEST.”
“It´s been almost a month and you are asking me for a review of an item that has not even been shipped! I´m still waiting for it. It was bought on June 3rd and I´m still waiting. I am very disappointed. I was really expecting better service and a better experience.”
“Glacce because of Covid-19 did have some issues with shipping, I bothered them twice. During this time lots of my things had gotten lost in transit. Luckly this package was not one of them. The bottle is beautiful and the Quartz even more stunning in water. After charging the crystal and smudging it . The Quartz does its job. Over all it is truly a luxury to have. Its quite pretty and I do not regret purchasing it. Thank you glacce , for your patience and customer support, you guys always answered the day of or the next. Thrilled with your product.”
“Kinda bummed. I loved the concept of the bottle and your company but ive had my bottle for about 6 months and already had to purchase another base because the plastic started coming apart from the metal. Now the same thing is happening to the lid. I had to put a drop of crazy glue in it to keep it together. (Plastic separates from the metal.) I hand wash with cool water and try not to use it all the time because I wanted to have it for as long as possible. Also, $8.50 shipping for each $10 part, on top of a $130 bottle makes me a feel a bit ripped off. Love the bottle but not sure if I think its worth $170 if I decide to purchase another top.”
“Kinda bummed. I loved the concept of the bottle and your company but ive had my bottle for about 6 months and already had to purchase another base because the plastic started coming apart from the metal. Now the same thing is happening to the lid. I had to put a drop of crazy glue in it to keep it together. (Plastic separates from the metal.) I hand wash with cool water and try not to use it all the time because I wanted to have it for as long as possible. Also, $8.50 shipping for each $10 part, on top of a $130 bottle makes me a feel a bit ripped off. Love the bottle but not sure if I think its worth $170 if I decide to purchase another top.”
“Placed an order April 21st for the Smokey quartz bottle that came out to exactly $80.45 and have yet to receive my order!!! They are a scam!!! DO NOT ORDER from them! Unprofessional and for bad reviews ever, but being ignored after 1.5 months of waiting left me no choice.”
“My original base had nicks in the seal, the company was good about replacing it, however, the replacement base does not create a good seal so it keeps leaking which is frustrating.
I love the concept of intent behind the bottle and the stone is great.”
