Hi Cindy!
Thank you so much for taking the time leave us your review! We truly appreciate your feedback and support.
We're thrilled to hear that you loved the extensions. Our team has put a lot of effort into creating high-quality products that our customers can rely on to enhance their beauty. We strive to provide the best experience possible.
Regarding your comment about the extensions being good for only one use, we understand your concern. While our extensions are designed to be reusable, their longevity can vary depending on various factors such as maintenance, care, and frequency of use. We recommend following our care instructions to ensure that you can enjoy maximum wear from our extensions.
Once again, we appreciate your positive rating and look forward to serving you again in the future. If you have any other questions or need further assistance, please don't hesitate to reach out to us.
Warm regards,
The Glam Team
“I was disappointed in the color of extensions. They were suppose to be ash, but are golden and are final sale.
I always love the quality of your hair though.”
Hello,
Thank you so much for taking the time to provide us with your review. We truly appreciate your feedback and are thrilled to hear that you enjoyed our products overall.
We sincerely apologize for any disappointment caused by the color of the extensions. We understand how frustrating it can be when the actual color doesn't match the expectation. We recommend getting a color match with our team! We offer virtual consultations, and you can also email us photos of your hair. Getting a color match before purchasing is the best way to go over our colors!
However, we're delighted to know that you still appreciate the quality of our hair. Your satisfaction means the world to us, and we will continue striving to deliver top-notch products that meet your expectations.
Once again, thank you for your valuable feedback. We truly value your support and hope to serve you even better in the future.
Warm regards,
The Glam Team
“I’ve tried about 4 different extension brands mainly due to more choices in color combos and styles. Balayage vs traditional highlights etc.
I have found other companies the hair gets tangled at the back of the neck, the hair on each clip is thinner, and GS extensions last longer.
My only complaint is that some of the clips lose their tightness and I don’t have time to replace them with a new clip.
I would also offer repeat customers additional discounts for coming back and free items like the hair bags or a brush.”
Hello Trista,
We truly appreciate your feedback and are thrilled to hear that you have had a positive experience with our extensions.
We understand the importance of having a wide variety of choices when it comes to color combos and styles, and we're glad that you found our selection to be satisfactory. It's great to know that our Balayage vs traditional highlights options have met your expectations.
We take pride in our product's quality and durability, and we're happy to hear that you found our extensions to be less prone to tangling compared to other brands. We always strive to provide the best for our customers.
We appreciate your feedback regarding the clips. Rest assured, we are constantly working on improving the design to address this issue. If you ever need assistance with replacement clips, please don't hesitate to reach out to our customer support team.
Your suggestion of offering additional discounts and free items for our repeat customers is fantastic! We value your loyalty and will definitely take it into consideration. We want to make sure our customers feel appreciated and rewarded for choosing our products.
Once again, thank you for your review and for choosing Glam. We hope to have the opportunity to serve you again.
Thank you,
The Glam Team
“I am confused 3 months later on what hair type - keratin bonds or invisi tape ins - I should get!! My hair is now very thin and I cannot live without my extensions.
Color match consult with as spot on!!!! I’m so happy! In addition the quality of the hair, the softness, ease in drying and styling, and natural shin is second to none!”
Hi Monique,
Thank you so much for your review. We are thrilled to hear that your color match consult was spot on and that you are delighted with the outcome! Your satisfaction is our top priority, and we look forward to providing you with the same exceptional experience in the future.
Best regards,
The Glam Team
