Hi Dawn,
Thank you for your feedback! We’re sorry to hear that your latest extensions are frizzy at the ends. We strive for high quality and want all our customers to love their purchases. Please reach out to our customer service, and we'll see how we can assist you further. We truly appreciate your support and hope to have the chance to make this right!
Warm wishes,
Team Glam
“I love Glam seamless...However I do wish they offered standard "Wefts" in 12 and 14" lengths. I order the 20" but always end up cutting off at least 6 inches as the hair is too long for someone of my age.”
Hi Paula,
Thank you for your thoughtful review! We’re delighted to hear that you love our Glam seamless options. We truly value your feedback about the weft lengths, and we’ll definitely pass your suggestion along to our team. It's so important to us that our styles meet all our customers' needs!
Warm wishes,
Team Glam
Hi there,
Thank you for your wonderful review! We’re glad to hear you’re enjoying your experience with Glam. We appreciate the time and effort you put into styling your look, and we love that you’re part of our Glam community. If you ever need tips or have questions, feel free to reach out!
Warm wishes,
Team Glam
Hi Marina,
Thank you for your thoughtful review! We're so glad to hear that you love the quality of our products. We understand that pricing can be a consideration, but we're committed to providing the best possible value for the quality you receive. If there's anything we can do to enhance your experience, please don't hesitate to reach out.
Warm regards,
Team Glam
Hi Mary,
Thank you so much for your wonderful review! We're thrilled to hear that you've been loving Glam Seamless extensions for eight years. Your loyalty means the world to us! We understand that prices can feel a bit steep at times, but we're so glad they make you feel amazing. If there's anything we can do to enhance your experience further, just let us know!
Warm regards,
Team Glam
“My experience was good ~ but I wasn’t able to apply my loyalty points….
Not sure how that is supposed to work, and would appreciate help with that if possible.”
Hi Jennifer,
Thank you for your feedback! We're glad to hear that your experience was good, but we’re sorry to hear you had trouble applying your loyalty points. We want to ensure you get the most out of your rewards! Please reach out to us at support@glamseamless.com, and we'll be happy to guide you through the process.
Warm regards,
Team Glam
Hi Irina,
Thank you for your thoughtful review! We’re so glad to hear that you love the hair. We truly appreciate your feedback about our color descriptions and will certainly take it into consideration to improve our offerings. Clear descriptions can make all the difference, and we want to ensure you find the perfect match.
If you have any more suggestions or questions, feel free to reach out. We’re always here to help!
Best,
The Glam Team
“i feel glam seamless is superior quality extentions, fair prices, lots of options & wonderful customer service/help. the only thing i felt dissatisfied with was the lack of photos of the haircolor options while shopping. out of the 5 photos per color shade, only 1-2 were of the actual color/shade selected. the video is grainy and blurry. The photo examples used to be so much better, im not sure when the change happened. I almost chose to go with another company bc of this uncertainty. I decided to invest in the professional color ring ($200!) & took a chance on the shade i felt best. since glam seamless has done well for me in the past im hoping they wont fail my judgment this time. fingers crossed!!”
Hi Jazmin,
Thank you for your thoughtful 4-star review! We're glad to hear that you find Glam Seamless extensions to be of superior quality and appreciate our fair prices and wonderful customer service. Your feedback about the product images is invaluable, and we understand how important it is to have clear visuals while shopping. We're continuously working to improve this aspect and your insights will definitely help us in that journey.
We truly appreciate your loyalty and the investment you made in our professional color ring! We hope that the shade you chose meets your expectations perfectly.
Looking forward to serving you again!
Best,
The Glam Team
Hi Hannah,
Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our customer service team. It's our pleasure to assist you and offer the best support we can. We’re looking forward to serving you again soon!
Best,
The Glam Team
“This is my first time purchasing one of the weft hair extensions. I have only bought the k-tips from this brand but wanted to switch it up and give the hair around my edges a break. The hair seems to be good quality, not as soft as the k tips but still nice. Taking off one star because on my order I was supposed to get a free heartless curls set because of the amount of my order. When the product was shipped it said my order was edited and the heartless curl set was removed and was not in my order once it was delivered. It’s one thing if the set was sold out but at least substitute it for a different free gift. Now it just seems like your baiting people to buy stuff by promising gifts and not delivering on that promise.”
Hi Katelyn,
Thank you for taking the time to leave a thoughtful 4-star review! We’re so glad to hear that you’re enjoying your new weft hair extensions. We truly appreciate your feedback about the quality, and we understand how important that softness is, especially when transitioning from k-tips.
We’re very sorry to hear about the mix-up with your order and the missing heartless curls set. We completely understand your frustration, and we’re actively looking into this to prevent similar situations in the future. Your feedback is crucial as we strive to improve our services and offerings.
Thank you again for your support, and we hope to continue serving you with exceptional products in the future!
Best,
The Glam Team
“your products are great - your website is terrible. I will continue to use your website and products because you have such quality products but you really should upgrade that site...”
Hi there,
Thank you for your honest review! We’re delighted to hear that you love our products. However, we truly appreciate your feedback regarding our website. Your support means a lot to us, and we look forward to continuing to serve you with quality products.
Best,
The Glam Team
“I’ve been buying Glam extensions for years and have been very satisfied with them. The one time I receive a bad batch of hair they responded quickly and rectified the issue.”
Hi Allison,
Thank you for your loyal support over the years! We’re thrilled to hear that you’ve been satisfied with our extensions and appreciate your mention of our quick response to any issues. Customer satisfaction is incredibly important to us, and we’re always here to make things right. Looking forward to serving you for many more years to come!
Best,
The Glam Team
Hi Karina,
Thank you for your great review! We’re delighted to hear that your order arrived quickly and met your expectations. Your satisfaction is very important to us, and we can't wait to have you shop with us again!
Best,
The Glam Team
“I would have given a 5 * Star, however the customer representive acted surprised when I mentioned the 25% discount. So I don't believe she would have told me about it.”
Hi Sandra,
Thank you for taking the time to share your experience! We apologize for any confusion regarding the 25% discount and appreciate your feedback on our customer representative. We'll make sure to address this internally to ensure everyone is informed and can assist you better in the future. Your satisfaction is really important to us, and we look forward to serving you again!
Best,
The Glam Team
“Love your hair but have no clue how to match up peoples hair to the swatches for wefts…. They are all so blended that they look so dark, when in the swatch it looks like there will be a lot of dimension”
Hello Shawna,
We are so happy to hear that you love the hair! If you are having any issues color matching. Please book a virtual consultation our consultant can assist you on how to color match. Please visit the link below
https://glamseamless.com/pages/glam-virtual-consultation
“I love your products and have used them for years. Your website can be challenging as well as your offers. I appreciate the call backs to assist with my order, however my last experience was challenging.
Appreciate all that you do but please make it easier. You have some of the BEST products!”
“Extensions were good as usual but I paid for overnight shipping and was within the “order by this time to receive by this time” and I didn’t get them until a couple days later. But again, the extensions themselves look amazing.”
Hi there,
Thank you for your feedback! We're glad to hear that you loved the extensions. We're truly sorry to hear about the shipping delay, as we strive to meet all delivery expectations. Your experience is important to us, and we'll work on ensuring a smoother process moving forward.
Thanks for choosing Glam!
Best,
The Glam Team
“The hair is always good quality and usually the shipping time is the best, but unfortunately this time for some reason it took longer to receive it. The left was supposed to be delivered Friday by 5pm, so we scheduled an appointment for 5:30. The hair never came. It didn’t arrive until Saturday afternoon. Thank goodness we able to make other arrangements.”
Hello Brenda,
Thank you for your honest feedback! We're thrilled to hear that you appreciate the quality of our hair and often enjoy swift shipping. We sincerely apologize for the delay this time and understand how frustrating that can be, especially when you had an appointment scheduled.
Please know that we are constantly working to improve our shipping process to ensure it meets your expectations in the future. We truly appreciate your understanding and flexibility.
Looking forward to serving you again soon!
Warmest wishes,
The Glam team
“The lead time from the time I place an order and it arrives is amazing! Very consistent with those times too.
Sadly a 4 because one pack had to be completely re-taped.”
“The price went up by nine dollars after I entered the promo code. I contacted customer service and they said it was a glitch, but that the higher price was correct… So I’ll give him the benefit of the doubt. This company has good ordering processes and customer service. However, I will say that getting color match is difficult both virtually and over zoom call.”
