“This company advertises “worry free” easy 14 day return policy. I ordered my daughters homecoming dress from them and there was some type of shipping delay, it said it was sitting in Illinois waiting to be picked up for over a week, so we bought another dress to have as back-up in case this one didnt make it in time. Its a good thing we did because when it finally did arrive the dress looks nothing like the pictures, the color isnt even the same and the quality is terrible and cheap looking. I have ordered from other dress stores online and had great luck with beautiful dresses for a decent price so I didnt think I would have an issue this time especially with their advertised return policy. I got the dress and immediately decided we were returning it so when I emailed the customer service they first offer to let me keep the dress and give me a 15% refund. I declined that offer since I do not want the dress and they then stated that the cost of the return would be paid by me and since it can be expensive they would offer me a 30% refund and keep the dress. I again declined and they the advise me that I would be responsible for not only return shipping fee but initial shipping fee plus a restock fee!!!! None of that was disclosed at time or purchase or during my initial request to return the dress.”
“Scam return policy requires any return to be shipped to China at a cost greater than the item, (which was originally shipped from a U.S. address in Los Angeles.)”
“This site is a SCAM!!! I ordered what I thought was the most stunning dress from them a month ago according to what was pictured on their website. Well...what they sent a photo of after it was made to my size specifications, is NOTHING like the gorgeous picture on their site!!!! I am so upset! I will need to take it up with my credit card company because it is complete false advertising!!! Shop somewhere else for a dress!”
“Rated 1 out of 5 stars
Poor quality and impossible return policy
Poor quality, the dresses look nothing like the photos on their website. The.company resides in China and accepts payments in the US. However, they. make your return dresses to China without providing a shipping label. This is not what it says on their website. This is false advertising. Do not use this company! I am fighting to get my money back. It’s not worth the hassle and the dresses are not worth it. Kiss prom had much better quality”
“I do not recommend ordering from this website at all. The quality of the clothes is terrible, and it is very difficult to return a dress. If you email them, they never respond and always claim they are too busy. Don't waste your money on such a poor-quality website.”
“I ordered a dress from their website. It takes about a month to receive. The bodice fabric was a stiff lace which bothered my skin. Their return policy is not what you want. The dress cost me $160 and they will give back a small percent. I was refunded $40. They said I could return the dress, but I would pay shipping fee. They gave me a partial address. I went to the post office and checked and the shipping return would be $70 for where it had to go back to China. Once I returned it, there would be a cleaning and restocking fee, which was another sizable amount of money. So obviously my only choice was to take the $40. The dress was a beautiful dress but what if it doesn’t work out for you? You will be stuck paying for it and getting very little refund! I think that people that have posted, tge dress worked for them, but if it doesn’t, you’re stuck. I ordered several dresses to try on for the mother of the groom from other sites, and everybody refunded my money. I had very little fee to pay. I had to pay the shipping, which was a small amount compared to this site. I would not recommend this site for anyone who wants to be sure they will not have to deal with the return.”
“Fake picture of dresses and the reviews are fake. The dress on the site is not the dress we received. Same color but the style is completely different. It also fits like a box shape and is not fitted like in the picture and does not match the measurements. This dress arrived 10 days late despite paying expedited shipping and was too late for my event. They also do not give a refund as stated in their policy. They will try to make you keep the dress. And only want to give 20% back. They don’t give return address for you to send back. I would never purchase here again, it was a horrible experience!”
“Ordered a beautiful dress off the website for senior prom a month in advance. Received a email 6 days before my prom that the dress wouldn't arrive in time despite them saying it would previously and i paid for expedited shipping. They were not willing to give me a full refund despite me having to pay for another dress somewhere else. This site made what was meant to be a beautiful memory of my senior prom a nightmare 6 days before prom. Customer service is terrible takes days to respond to emails. The chat is never working and they have no phone number to call. Would not recommend ever.”
“I ordered a prom dress for my daughter about there too four weeks ago and was today that the dress will arrive no later than April 17th. My daughter prom is April 25th and still no dress. I had to rush to find her another one. No communication or anything. I need my money back ASAP. I will never order from here again”
“PLEASE READ ENTIRE POST BEFORE BUYING FROM THIS PLACE. IT WILL BE WORTH THE READ.
Glamlora is an absolute FRAUD company
.I placed an order 1st order ever and it took them way longer than stated to deliver the dress. When it came to me, it was inside out, no tags and IS NOT true to size. The lace on the dress is unravelling and I immediately reached out to them (same day) it was delivered and it took them longer than one day to respond. I was told they will get back to me if the team approves my return. I received an email 2 days later stating my 3 options (below).
We acknowledge your return request, and to facilitate the process, we're pleased to offer you some options:
Option 1: Partial Refund
Get 15% refund of the product price.
Keep the item for future use, resale, or alterations.
Option 2: Gift Card
Get 50% of the product price as a discount for your next order.
Keep the item. See Return Policy for details.
Option 3: Extra Fabric for Alteration
Pay $10 shipping to receive free matching fabric.
Recommended based on past cases where customers solved size or fit issues through local tailoring or creative reuse.
Kindly inform us of your preferred option, and we'll proceed accordingly.
Thank you for your understanding.
I responded back (same day) and said I want a full refund. No response from this company.”
“PLEASE READ ENTIRE POST BEFORE BUYING FROM THIS PLACE. IT WILL BE WORTH THE READ.
Glamlora is an absolute FRAUD company who will be reported the IRS and Federal Government OIG for investigation. I placed an order 1st order ever and it took them way longer than stated to deliver the dress. When it came to me, it was inside out, no tags and IS NOT true to size. The lace on the dress is unravelling and I immediately reached out to them (same day) it was delivered and it took them longer than one day to respond. I was told they will get back to me if the team approves my return. I received an email 2 days later stating my 3 options (below).
We acknowledge your return request, and to facilitate the process, we're pleased to offer you some options:
Option 1: Partial Refund
Get 15% refund of the product price.
Keep the item for future use, resale, or alterations.
Option 2: Gift Card
Get 50% of the product price as a discount for your next order.
Keep the item. See Return Policy for details.
Option 3: Extra Fabric for Alteration
Pay $10 shipping to receive free matching fabric.
Recommended based on past cases where customers solved size or fit issues through local tailoring or creative reuse.
Kindly inform us of your preferred option, and we'll proceed accordingly.
Thank you for your understanding.
I responded back (same day) and said I want a full refund. No response from this company.”
“The efficiency and professionalism they demonstrated played a key role in resolving my withdrawal issue successfully. I greatly appreciate the honesty and openness they showed in their communication.
They approached my situation with care and focus, providing reassurance at every stage. Their structured process and dedication made a real difference.”
“Had to click 1 to be able to write this I ordered a black and white mermaid dress for my wedding 179.00 +tax and recieved a all black dress have emailed them continuously have gotten one response email back saying they hope I'm happy with my purchase lesson learned they wouldn't have even got the 1 start if I could have written this without giving it”
“They sent us a prom dress my daughter paid $129 for that was ripped in 2 places and the fabric was very cheap and very ugly- nothing like the picture. I tried to return it and sent pictures and they told me minor flaws were expected and unavoidable and they wouldn’t accept the return. Terrible company and awful customer service. They didn’t answer me for days and only answered me after I filed a claim to get my money back from the card company and then they only offered me 10% discount and told me to take it to a local tailor.”
“AVOID - BEWARE
I ordered two dresses for a wedding (one day and other evening). When they arrived they were both faulty with stitching uneven and fabric disjointed. Poor quality. Even though they have 'no quibble returns' on their website, I have now spent 4 MONTHS trying to get a refund and have had to resort to involving external companies to retrieve this.
I wouldn't want anyone to go through the same thing!”
“I purchased a dress for my mom for my wedding. Before buying, we checked the return policy and all it said was we needed to email customer service within 30 days I think it was. Got the dress, it was too small. Emailed customer service the same day, the asked for photos of the dress not fitting, sent the photos. Then they offered a 50% gift card to purchase another dress. I said absolutely not, your website did not say that returns arent accepted. Then they offered a 70% gift card and said if I return it there is a 15% restocking fee. WHY WASN'T THIS INFORMATION DISPLAYED ON THEIR RETURN POLICY BEFOREHAND. THIS IS A TERRIBLE WAY OF DOING BUSINESS. Had we known any of this, we would not have purchased a dress from them. That's exactly why they dont announce this information because noone would buy.”
“Terrible return policy! Do not buy a dress here unless you are positive you will keep it. They will demand pictures even if they are sensitive in nature to body parts not fitting. You will only get store credit minus 15% restock fee or an offer of 20% refund off purchase. BUYER BEWARE!”
