“Ordered a beautiful dress off the website for senior prom a month in advance. Received a email 6 days before my prom that the dress wouldn't arrive in time despite them saying it would previously and i paid for expedited shipping. They were not willing to give me a full refund despite me having to pay for another dress somewhere else. This site made what was meant to be a beautiful memory of my senior prom a nightmare 6 days before prom. Customer service is terrible takes days to respond to emails. The chat is never working and they have no phone number to call. Would not recommend ever.”
“I ordered a prom dress for my daughter about there too four weeks ago and was today that the dress will arrive no later than April 17th. My daughter prom is April 25th and still no dress. I had to rush to find her another one. No communication or anything. I need my money back ASAP. I will never order from here again”
“PLEASE READ ENTIRE POST BEFORE BUYING FROM THIS PLACE. IT WILL BE WORTH THE READ.
Glamlora is an absolute FRAUD company
.I placed an order 1st order ever and it took them way longer than stated to deliver the dress. When it came to me, it was inside out, no tags and IS NOT true to size. The lace on the dress is unravelling and I immediately reached out to them (same day) it was delivered and it took them longer than one day to respond. I was told they will get back to me if the team approves my return. I received an email 2 days later stating my 3 options (below).
We acknowledge your return request, and to facilitate the process, we're pleased to offer you some options:
Option 1: Partial Refund
Get 15% refund of the product price.
Keep the item for future use, resale, or alterations.
Option 2: Gift Card
Get 50% of the product price as a discount for your next order.
Keep the item. See Return Policy for details.
Option 3: Extra Fabric for Alteration
Pay $10 shipping to receive free matching fabric.
Recommended based on past cases where customers solved size or fit issues through local tailoring or creative reuse.
Kindly inform us of your preferred option, and we'll proceed accordingly.
Thank you for your understanding.
I responded back (same day) and said I want a full refund. No response from this company.”
“PLEASE READ ENTIRE POST BEFORE BUYING FROM THIS PLACE. IT WILL BE WORTH THE READ.
Glamlora is an absolute FRAUD company who will be reported the IRS and Federal Government OIG for investigation. I placed an order 1st order ever and it took them way longer than stated to deliver the dress. When it came to me, it was inside out, no tags and IS NOT true to size. The lace on the dress is unravelling and I immediately reached out to them (same day) it was delivered and it took them longer than one day to respond. I was told they will get back to me if the team approves my return. I received an email 2 days later stating my 3 options (below).
We acknowledge your return request, and to facilitate the process, we're pleased to offer you some options:
Option 1: Partial Refund
Get 15% refund of the product price.
Keep the item for future use, resale, or alterations.
Option 2: Gift Card
Get 50% of the product price as a discount for your next order.
Keep the item. See Return Policy for details.
Option 3: Extra Fabric for Alteration
Pay $10 shipping to receive free matching fabric.
Recommended based on past cases where customers solved size or fit issues through local tailoring or creative reuse.
Kindly inform us of your preferred option, and we'll proceed accordingly.
Thank you for your understanding.
I responded back (same day) and said I want a full refund. No response from this company.”
“The efficiency and professionalism they demonstrated played a key role in resolving my withdrawal issue successfully. I greatly appreciate the honesty and openness they showed in their communication.
They approached my situation with care and focus, providing reassurance at every stage. Their structured process and dedication made a real difference.”
“Had to click 1 to be able to write this I ordered a black and white mermaid dress for my wedding 179.00 +tax and recieved a all black dress have emailed them continuously have gotten one response email back saying they hope I'm happy with my purchase lesson learned they wouldn't have even got the 1 start if I could have written this without giving it”
“They sent us a prom dress my daughter paid $129 for that was ripped in 2 places and the fabric was very cheap and very ugly- nothing like the picture. I tried to return it and sent pictures and they told me minor flaws were expected and unavoidable and they wouldn’t accept the return. Terrible company and awful customer service. They didn’t answer me for days and only answered me after I filed a claim to get my money back from the card company and then they only offered me 10% discount and told me to take it to a local tailor.”
“AVOID - BEWARE
I ordered two dresses for a wedding (one day and other evening). When they arrived they were both faulty with stitching uneven and fabric disjointed. Poor quality. Even though they have 'no quibble returns' on their website, I have now spent 4 MONTHS trying to get a refund and have had to resort to involving external companies to retrieve this.
I wouldn't want anyone to go through the same thing!”
“I purchased a dress for my mom for my wedding. Before buying, we checked the return policy and all it said was we needed to email customer service within 30 days I think it was. Got the dress, it was too small. Emailed customer service the same day, the asked for photos of the dress not fitting, sent the photos. Then they offered a 50% gift card to purchase another dress. I said absolutely not, your website did not say that returns arent accepted. Then they offered a 70% gift card and said if I return it there is a 15% restocking fee. WHY WASN'T THIS INFORMATION DISPLAYED ON THEIR RETURN POLICY BEFOREHAND. THIS IS A TERRIBLE WAY OF DOING BUSINESS. Had we known any of this, we would not have purchased a dress from them. That's exactly why they dont announce this information because noone would buy.”
“Terrible return policy! Do not buy a dress here unless you are positive you will keep it. They will demand pictures even if they are sensitive in nature to body parts not fitting. You will only get store credit minus 15% restock fee or an offer of 20% refund off purchase. BUYER BEWARE!”
“If I could give 0 stars I would. I ordered 2 dresses for my brides maids of which one looked like low quality draped fabric with no shape. The other was again low quality and too shiny it looked grey not sage green.
I requested a full refund and they only gave 15%!!!! From my £131 order I have received £19 back.
An absolute joke.”
“The dress I ordered is CLEARLY not the dress on the website. The dress I received looks NOTHING like the dress on your website. I ordered a burgundy color, I received red. The dress is super long, down to my ankles! The product recieved is NOT the dress as shown on the website. What a disgrace of a website. I wanted a FULL REFUND...only to find out I would have to return the dress to CHINA! NOWHERE on your website states I have to pay to send the item back to CHINA! and along with a 15% restocking fee! This is a misrepresentation of your website and I will file a complaint with the Better Business Bureau”
“Avoid! Not worth the savings at all. They sent me the wrong dress and refused to fully refund despite photos showing the dress wasn't what I ordered. After back and forth emails, finally agreed to refund if I returned it at my cost to their facility in China. I sent it at my cost because I'm a fool and the principle of the matter. Well they had me- they failed to accept the dress so it was returned to sender months later. When their rep finally agree to a full refund of dress purchase price they charged a fee for processing the return amount. Basically, I paid to have someone torture me for a year. Seriously, learning to sew and making my own would have been easier and of better quality.”
“I am in total and complete shock. My daughter ordered her homecoming dress. NEVER WILL WE EVER USE THIS COMPANY. I will be sharing our experience all over my social media pages as well. My daughter is FIFTEEN. They need me to send them pictures of the dress riding up my MINOR daughters butt for a CHANCE of a return. I can't say what I want too..... That is insane. So I am to let strangers see my daughters naked butt sticking out??? Oh H... NO!!! The dress was measured to fit her. Yet somehow half of her butt is hanging out? Come on now.
Even after I told them she was a minor they still needed something. I'll swallow the $150 of wasted fabric before I send a picture of my minor daughter over the internet. Freaks .....”
“Bought a dress that arrived covered in blue pen marks, so contacted customer service at glamlora to be told to use detergent to take the stain out myself! Won't refund or replace it even though I have sent pictures. Will not ever use this website again.”
“Excited to order dress for my daughter’s wedding, used their sizing chart
It arrived, was enormous, ugly and nothing like the photo
Sent complaint email - no response even 2 months later
Don’t waste your money”
“Ordered a white wedding dress and recieved a beige dress instead, balled up in the bag, so even if your dress came in right, good luck getting the wrinkles out! Don't waste your money. Thanks for ruining my wedding”
