“Amazing service, the driver i think his name was Matt was great, rung me on the day and fitted a new windscreen while I was in work. Very easy to book, would highly reccomend.”
“Many thanks to Sean, the One Call Glass fitter, for a brilliant job. He phoned to let me know when he would arrive, and checked the car details and address, and arrived exactly at that time. He was professional and thorough, while happy to explain the whole process, which was fascinating to watch.”
“Whilst I appreciate the technician coming out and extending his working day, the job is not done and the sealant not complete. I have a whooshing sound coming from the bottom of the windscreen, the exact same thing happened last time I had a replacement from OC Glass. I've also now noticed that my washer cable was disconnected and not reattached. The communications were non-existent and service from the call centre was abysmal, I called during the afternoon as my 12-6 window was closing and I had had no communications, and was assured I would be seen that day. I called at 5.05pm as I entered the last hour of the window with still no arrival or updates, light fading and rain clouds threatening, and was told the glass team had finished for the day - it was the same number and same extension as I had dialled earlier in the day and they could help. When I asked what this left me to do the agent had no answer whatsoever, it was just my problem and they were not interested in providing a solution or sounding the least bit sympathetic. The technician arrived at 5.59 and clearly rushed the job. I am now waiting for someone to come back out and re-do the job again, the second separate experience I have had like this from OC Glass. Very poor”
“I was very dissapointed that it took 5 weeks and many phone calls to get my windscreen fixed. It wasnt until I asked to.speak to the complaints departed that my visit was expedited. I am now receiving emails about a vist tomorrow to.do a job that has already been done”
“Excellent service throughout, very easy to book and received rappointment reminders and phone call from the Engineer giving an eta on the day of the work. The engineer (Sean) was excellent, taking the time to explain the process before the repairs took place, thereby managing my expectations. I was amazed at the speed and quality of the work. Well done, thankyou”
“Was told late on during the day of the first appointment that it was unable to be kept due to staff member calling in sick earlier. Very annoying.
Subsequent appointment went very well, with good communication from the windscreen fitter who was very competent and did a great job.”
