“The repair of the glass was fine. However, based on the description at the point of claim I was led down the route of paying for a replacement window. Is the crack larger than a 5p and in the line of vision of teh the drive. Yes to both! As such, I was required to pay £150 excess for a replacement. On arrival, the technician said a replacement was not necessary and a repair was possible because the crack was not bigger than a £1 coin. Clearly a 5p and a £1 are not the same size! I was told I would receive a refund for the difference required to pay for excess. It has been impossible to get in contact with you to seek this refund out which as yet has not been returned, nor has anyone reached out to attempt to resolve this!”
“Prompt service, with a call 30 minutes before arrival to confirm - so excellent customer service and the repair was completed with a high degree of professionalism”
“Windscreen replaced quick and with efficiency but wipers not working properly now. Sensor pad been adjusted and finally replaced but still not as good as they were before glass replacement. But I’ll live with it.”
“The representative who came out to me, called me prior to let me know how long he would be ( which was appreciated) he was early well in time of the time schedule, he was very polite, efficient in his work and very competent, could not find any fault with your company, thank you so much.”
“The fitter came all the way down from Sheffield to Cambridgeshire on a Sunday and was genuinly happy to be there. Done a top job taking around an hour to complete.”
“On calling the office after ages waiting to talk to a person and then being put on hold was cut off and I had to phone back and go thru the same rigmoral again finally sorted out a date for windscreen replacement. Technician who fitted windscreen very professional and helpful.”
“One call glass technician arrived on time, explained everything he was going to do then got on with the job, he was polite and worked in a very professional way. A job well done.We are very satisfied with finished job”
“Very easy to deral with. Booked installation online, courtesy call was received 24 hours ahead and fitter rang 30 mins before arrival. Very friendly and efficient.”
“I was really pleased with the service and amazed at how quick the repair was done. It was easy to book an appointment and the repair was carried out professionally.”
“New windscreen fitted, later noticed a defect in glass it was quickly replaced, then a leaking windscreen it was quickly fixed.l cannot believe how WELL l was looked after 10 out of 10 thank you regards David Harrison”
