“CM4 was very pleasant and helpful once I got through. The reason for the 3stars is that the message when you first call tells you that no one on this call can deal with a existing claim, even though this is the number they tell you to call in email correspondence. This is a lie, but you only find that out if you persevere. It's very poor to make your customers feel like they're in the wrong even before you answer the call. That, and the fact that we are currently on the 3rd attempt at getting an appointment to replace my very cracked windscreen over a month later, it's enough to make me not want to insure with this company again.”
“The engineer called beforehand and arrived as agreed. Fast and efficient. No issues from me. The only negative was the time wait of nearly 2 weeks for the windscreen repair date. The portal also needs to be clearer on displaying outstanding insurance actions as i nearly had to change the date but could nit work out how!”
