“I received 5 reminders - 2 were phone calls - checking I would be in, with good access to my car, and more check-in details. It was confirmed to me I would receive a message/call about 1 hour before arrival on the day. I was booked in for a morning fit from 0800 - 1300 hours.
I waited for the call, missing out on an invite mid-morning to a lunchtime arrangement. At lunchtime I was asked to cover for someone for the afternoon school run from 1400 hours. You'll understand I had to turn down both these requests as I was expecting One Call Glass to arrive to repair my windscreen, and was still waiting for a call from One Call Glass.
At 1234 hours I decided to phone One Call Glass. I was kept waiting a long time as your colleague was very helpful and apologetic that I had NOT received a call and was never going to as I was informed that early that morning the fitter was not able to collect the windscreen for my car as it had been inexplicably returned by the company who were holding it. The fitter obviously was not going to turn up to fit my windscreen therefore. I appreciate these mistakes (by One Call Glass) do happen BUT why did the fitter not call me to let me know? He was going to call me with an arrival time anyway, so surely he should have the sense to phone and apologise. I let several people down that day when I could have been there for ALL of them, but I was stuck at home waiting for One Call Glass to arrive when it was never going to happen. Considering how often you check my availability, this poor service error is unacceptable, and I request some compensation to show that your apology means something.”
“Easy to deal with ,rang ahead to tell me a precise eta ,turned up on time , technician was polite friendly and efficient .First class service 10 out of 10”
“Shaun who replaced my windscreen was absolutely lovely did a professional job even though I was asking questions the whole time because I found it fascinating thank you”
“The guy that fitted the glass was brilliant, nice and polite, genuinely nice guy. The windscreen provided is of cheap quality and doesnt fit properly, not his fault but the company should be gobing the proper windscreens if charging a crazy amount for excess”
“Engineer came out and fixed my screen chip.
I was kept informed of time he would arrive (which was precise)
He advised of the procedure and that chip would still be visible.
I was very impressed with just the tiny mark that was left and the assurance that it was safe.
Great job well done”
“Very happy with the service I received from One Call. The fitter arrived on time and was very courteous, explained everything well, and did a superb job. The result was an expertly fitted windscreen completed on time.
Overall a big +++”
