Go Assist Ltd Reviews

3.8 Rating 1,310 Reviews

70 %

of reviewers recommend Go Assist Ltd

3.8

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

How quickly does Go Assist Ltd resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 40% of reviewers feedback is Go Assist Ltd takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

47.83%

Industry Average

“ Have been waiting over a week for one small pipe for a Hotpoint washing machine. It’s hardly a major part. Have had no updates from them and have had to call on several occasions. Definitely wouldn’t sign up to this company ever again. They are quick enough to take your money and then nothing. Very poor customer service. ”

- Anonymous

“ Disgraceful customer service- still waiting for a refund since 1st October, just keep being fobbed off by a team member, saying ‘I will pass it on! But THEY don’t obviously. A load of codswallop. I still haven’t received my refund. ”

- Anonymous

“ Avoid! I regret ever contacting this company. I was persuaded to buy a go assist membership to save money on a washing machine job. The operator failed to explain this was a 12 month membership contract with a £50 cancellation fee. In fact he suggested the opposite as I originally intended just to pay the full price for the job. The job itself was only half done and the communication with the engineer was extremely poor 100% avoid this company, awful service and disingenuous ”

- Kevin

Go Assist Ltd Reviews

Phone:

Location:

Customer Service - Bad