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Go Banana Reviews

4.2 Rating 419 Reviews

80 %

of reviewers recommend Go Banana

Company Reviews

Product Reviews

4.2

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

ryan@go-banana.com

Location:

Brunel House, 2 Fitzalan Road, Cardiff
CF24 0EB

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Go Banana 5 star review on 1st June 2022

Go Banana 5 star review on 1st May 2022

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Go Banana 5 star review on 24th April 2022

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Go Banana 5 star review on 13th March 2022

11

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order 5th April, for delivery in a few days. A week later still no delivery. I have emailed "Seller" on 4 occasions. First I was told it would be delivered on Friday the 12th. Despite waiting all day, nothing arrived. Contacted and was told that we refused delivery, "NoTrue". The Told should be either Tuesday 16th or Wednesday 17th. STILL NO ORDER. Despite 2 more messages, have had no reply for "SELLER". I will try and get my money back and look elsewhere for my paving slabs. We will not be able to complete the work for our client before Easter. This is very poor service, I will not be using this site again.”

Posted 5 years ago

“Great quality wood and very quick service. thrilled”

Posted 5 years ago

“its now 12 days this order was placed I think this is very poor service as your email to me said it would be with me in 2to 4 days and not able to talk to anyone about delivery and not any details how delivery was being maid so I think this is very poor service my order no is 14031”

Posted 5 years ago

“excellent and efficient with great prices, will use them again.”

Posted 5 years ago

“Delivery driver was very friendly and helpful.”

Posted 5 years ago

“Easy to order, great price, arrived on selected date. Will defo use again”

Posted 5 years ago

“Quick delivery. Everything present, correct and well wrapped.”

Posted 5 years ago

“Very easy to identify and place an order. The items chosen were 1/3rd cheaper than if bought locally and yet delivered the next day from a local supplier? Fantastic!!”

Posted 5 years ago

“Gates fine but had to pay delivery charge for Scotland. Feel this is unfair and should be made clear at point of sale!!”

Posted 5 years ago

“Delivered on time.. Excellent”

Posted 5 years ago

“It really was a disaster on your behalf. No delivery then was told my purchase had been sent to another depot and would be with me in two days.Again it didn’t turn up so I messaged and was told very apologetically there had been another mix up and I would receive shortly. Which did happen but 15 days isn’t good when you’re expecting within 3.”

Posted 5 years ago

Hi Gavin, Thank you for your feedback, it's really important to us. We will be in touch with the seller to discuss this mix up as we know how important it is that deliveries are made on time and they usually are. I can only apologise that on this occasion there was a mix up and you didn't have a positive experience. If you wish to shop with us again in future please contact myself on info@go-banana.com and we'd be happy to give you a gesture of goodwill discount off your next order. Kind regards, Emily

Posted 5 years ago

“Very poor delivery and communication, after reading the possitive reviews i thought i would give this site a go. Signed up with an account and placed my order, the order was of an amount which entitled me to free delivery. Twice now had someone wait in all day after being told it would be delivered and its failed to turn up.”

Posted 5 years ago

Hi there, I'm really sorry to hear your first time ordering was not a positive experience. We are looking into this immediately for you with our seller and will be in touch this morning by phone with an explanation and a resolution. This is not the service our seller's pride themselves with offering. Kind regards, Emily

Posted 5 years ago

“Excellent price and rapid delivery”

Posted 5 years ago

“Straight forward to deal with. Especially impressed that a replacement item was dispatched immediately when Go Banana were informed my original order had not arrived. Thank you!”

Posted 5 years ago

“Good seller”

Posted 5 years ago

“Took a little while(~3weeks) but have received the item now, Rating is for the quality of product.”

Posted 5 years ago

“Very good price for the timber I ordered although it did take nearly a week to be delivered, when it arrived it was as ordered and in good condition.”

Posted 5 years ago

“Simple, quick and what we ordered”

Posted 5 years ago

“Quick delivery, goods as advertised”

Posted 5 years ago

“good quality half-round fencing rails,quick delivery. Bundle of 8 was more sensible than 6, for me.”

Posted 5 years ago

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Go Banana is rated 4.2 based on 419 reviews