Go Banana Reviews

Name: Go Banana
Rating: 4.19

4.2 Rating 418 Reviews

80 %

of reviewers recommend Go Banana

4.2

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

ryan@go-banana.com

Location:

Brunel House, 2 Fitzalan Road, Cardiff
CF24 0EB

Write Your review

Tell us how Go Banana made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Banana 5 star review on 1st June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“do not use this site its a scam site and you wont get your order or your money back”

Helpful Report

Posted 1 year ago

“Atrocious, website crashes all the time, takes payment twice - impossible to contact anyone and bafflingly badly made.”

Helpful Report

Posted 1 year ago

“orderd some timber through you four days to find out money back and order not there usless site what a waste of time do not use this peace of sh.t site”

Helpful Report

Posted 1 year ago

“Zero stars. DO NOT USE. One of the worst and most expensive ordering experiences. I got no order confirmation or payment confirmation so I reordered, but the orders had gone through without Go Banana telling me! So I ended up with multiple items being delivered Multiple other errors on the website and no way to access to support made it impossible to correct the problem”

Helpful Report

Posted 1 year ago

“Flexible plywood not delivered - DHL’s fault, no communication, no refund, contacted merchant through go banana - no response, no phone number to call - it’s been 3 weeks now and heard nothing- will not use again - avoid!”

Helpful Report

Posted 1 year ago

“It seems impossible to get any information on a product that has not arrived. Still no response or delivery.”

Helpful Report

Posted 1 year ago

“You refunded me after 10 days because you could not supply items you had advertised”

Helpful Report

Posted 1 year ago

“Order not delivered”

Helpful Report

Posted 1 year ago

“didn’t get it”

Helpful Report

Posted 1 year ago

“I was told delivery woukd be Friday. Got home today. Bags at foot of drive stacked on top of each other. I am 70 and 5ft tall. Unacceptable to have this done to me with this item”

Helpful Report

Posted 2 years ago

“Avoid. Order hasnt arrived on time and still outstanding. trying to contact anyone is nigh on pointless and i still await a response. Mean while they have my hard earned and I have nothing to show for it except disappointment.”

Helpful Report

Posted 2 years ago

“I placed a trail order for 10 boards of cladding, order number 48673. Out of the order, 1 of the boards had a split around 3 inches in length, and ,1 of the boards had a large bow down the whole length. The boards came as 4m lengths, however they are being installed as 2m, so there isn't much leverage to get the bow out. After asking for the two boards to be replaced, I simply got a message saying a courier will be coming to collect the two boards for a refund. This would make me short for the job I'm doing. After stating this, I just received another order saying the boards are ok, and I should seek advice from a professional carpenter. I was also advised I could have the whole order collected for a refund. So in a way that's good, but not really what I wanted. Abit of feedback to the team, it's abit rude to assume someone's knowledge, by asking them to seek a professional. I tried the internet, next time I'll just go to the wood yard as I feel there's a better service. It's a shame as Im doing whole side of my house, which would have been a order for around 3k.”

Helpful Report

Posted 2 years ago

“Ordered on 22nd November, received an email on 23rd November telling me order had been despatched. Same day received this email asking me to rate Go Bananas. Email received today 24th November informing me they haven't got what I ordered in stock! Good name for a company as I am about to Go Bananas!!”

Helpful Report

Posted 2 years ago

“never arrived aweful service”

Helpful Report

Posted 2 years ago

“A good idea with unforseen consequences. Since GB sources your order from a number of different suppliers, you end up having to take delivery multiple times. This means multiple days off work to be available. In addition to this, if you have a problem and contact the supplier, they seem oblivious of the involvement of Go Bananas. I ordered 4 items and after 2 weeks, only 2 have arrived, leaving me to chase up a number of companies, instead of having one contact to go to. Until significant changes are made, I would avoid this company.”

Helpful Report

Posted 2 years ago

“I’ve been informed that my ordered item is not available but a refund is pending. So is Christmas. Any chance of my money??”

Helpful Report

Posted 2 years ago

“I cannot recommend Go Banana. Every problem is blamed on everyone else except them. They said that the delivery would be made during a 5 day window and that they would provide more information. When we got to day 4 and I chased them up they blamed communication between them and their supplier. Then when I wanted a time for the 6th day, they gave me a delivery number which was useless. On contacting the courier I was told that it was a 1 day window, but that was my fault because delivery was free. During all this they blamed the problems on being a new enterprise. Look at feedback sites and there are examples of negative feedback going back over 12 months. Now I point out that some of the product was delivered, damaged, they are avoiding the issue and ignoring me. Obviously a communication problem again. Not good if you want to deliver a project on time.”

Helpful Report

Posted 2 years ago

“Ordered CLS timber 3 X2 what turned up was 38mm x 67mm ( 1nch & half x 2 three quarters) !!!! So not really 3x2 (75mmx 50 mm ) 😔”

Helpful Report

Posted 2 years ago

Hi David, We are extremely sorry to hear about this. If there is a problem with an item you have ordered through our website, please kindly click on the "Contact Seller" button next to your order and our seller will be glad to assist you. As part of our service, we will be happy to check your complaint. Please send an email to info@go-banana.com. We want to know more about your concern and address them in the most suitable way. We value your feedback as it makes us better. Thank you! Kind Regards, Go-Banana Team

Posted 2 years ago

“Suppliers cancelled our order with out informing us was not amused”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for taking the time to leave us a review. We are extremely sorry to hear about this. We encourage our sellers to give good service. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and will investigate the lack of communication from our seller and will make sure this won't happen again. Again, we sincerely apologise for the inconvenience caused. Kind regards, Go- banana Team

Posted 2 years ago

“Placing an order was satisfactory and the item was listed as in stock at the time. The order was confirmed, processed and despatched, but never arrived. Poor follow up service.”

Helpful Report

Posted 2 years ago

Go Banana is rated 4.2 based on 418 reviews