Go Banana Reviews

Name: Go Banana
Rating: 4.19

4.2 Rating 418 Reviews

80 %

of reviewers recommend Go Banana

4.2

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

ryan@go-banana.com

Location:

Brunel House, 2 Fitzalan Road, Cardiff
CF24 0EB

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Go Banana 5 star review on 1st June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get order it got cancelled the day after.... I would suggest live stock count on website”

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Posted 2 years ago

Hi Thomas, Thank you for taking the time to leave us a review. We are extremely sorry to hear about this and even more sorry to disappoint a client. This is not the Go-banana experience we wish to create for any of our customers. As part of our service, we are investigating this further with our seller. Thank you for letting us know about this. Your feedback helps us do better. Kind regards, Go-banana Team

Posted 2 years ago

“My order was cancelled by supplier. Very disappointing.”

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Posted 2 years ago

“Took the order and payment only to email me the next day that the supplier had no stock. Poor.”

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Posted 2 years ago

“First order cancelled by seller ,they said their site gave an old price ,but I could reorder at correct price,which I did .only to receive another message saying product has been withdrawn, I have made 2 payments which they say will be refunded.l now need to find a more reliable source to purchase my goods”

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Posted 2 years ago

Hi Ron, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Please feel free to reach us at info@go-banana.com

Posted 2 years ago

“After selling you have change the product price and have canceled my order. It shouldn't happen.”

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Posted 2 years ago

“Prices were wrong so they cancel my order .... thought you had to accept the price since monies were taken ??”

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Posted 2 years ago

“Appalling service and communication”

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Posted 2 years ago

“Delivered a day late, no communication, driver arrived and was rude, then after an excruciating 45 minutes of him trying to park, his crane wasn't working. Wouldn't recommend if my life depended on it.”

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Posted 3 years ago

“Do not use. I placed the order on 17th and was quoted 3 days delivery. It is now the 22nd and the order still hasn't even been despatched. Shocking service.”

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Posted 3 years ago

“The item I received was damaged. I contacted 'Go Banana' who didn't want to deal with my complaint, but passed me onto the supplier of the item. Extremely poor Customer Service from both Companies. Will never use either again”

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Posted 3 years ago

“Placed order 1st June and received order from supplier Sabrefix on 4 June. The only reason the package was found was because my husband went to work on that morning and found it strewn across our pathway with all the items missing apart from one. Go Banana have told me to take it up with the supplier although I paid them and the contract eas made with them! The supplier said they did their bit and sent the items as instructed by Go Banana, they spoke to the courier who never rung the bell or knocked on the door and signed for the delivery himself because no contact with Covid? Why are they working how many people are losing their goods and where is my money? Disgusting service, the one star is for the quickness of delivery lol!”

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Posted 3 years ago

“Item hasn’t arrived.”

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Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review. We take customer feedback very seriously here at Go Banana. We have already got in touch with the Seller to chase up a delivery date for you. I believe they responded to your message to say they will be in touch once the tracking info becomes available. We will monitor this to make sure you receive a response today, but if you have any other queries or concerns, please do not hesitate to reach out to me directly at info@go-banana.com. Kind regards, Emily Go Banana Support

Posted 4 years ago

“Hello Philip, We are pleased to confirm your order #30173 is now being processed. Your estimated delivery date is between Fri, 20 Dec - Fri, 20 Dec. You will hear from us again when your order has been dispatched. If you have any questions related to your order, please log in to your account and click on the "Contact Seller" button in the "My Orders" section. Order Details Order ID Item Quantity 30173 18mm Chipboard Flooring T&G (2400x600) Moisture Resistant 1399 10 We hope you enjoyed your online shopping experience with Go Banana.”

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Posted 4 years ago

Dear Philip, We are really sorry that you didn't saw the notification that was loud and clear in every single page on the website and was confused by the automatic email that was for regular days but not for Christmas times. The seller is away till after the new year and can't respond to your enquiries. We refunded your order. Merry Christmas Go Banana Support Team

Posted 4 years ago

“placed order over a week ago. Delivery 4 days overdue and no contact. Cant speak to anyone on the phone and nobody replying to my emails. Do Not use this platform. very dodgy,”

Helpful Report

Posted 4 years ago

Hi Sorry about that. To avoid misunderstanding we put in the top of every page in the website notification that said: "Please check the Delivery & Returns tab on product pages for Christmas shipping times" Your order is from 16.12.19 and your seller add under his Delivery and Returns tab: We are closed from the 16th December for the Christmas period. We are open again on the 2nd of January. If you wish to cancel your order please email: info@go-banana.com Best regards, Ron support team

Posted 4 years ago

“Whilst the price was the best the service was the worst. Not because things went wrong Because things do go wrong and I did not received the item but because I had modest help in resolving the problem and eventually no help whatsoever leaving me to go back and forwards with the supplier. After about three weeks I received my product but without any help from Go Banana. Lastly a phone number with someone to speak to would have really helped.”

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Posted 4 years ago

“Ordered a bulk bag of scalping. Got a bulk bag of Ballast........ Enough said! Go direct to the merchant, the saving isn’t worth the hassle.”

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Posted 4 years ago

“No delivery, no contact, no response... terrible first impression for first time customer.”

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Posted 4 years ago

“Placed an order, no order/confirmation ref appeared. Money taken from my account but unable to track order. A contact number may be helpful. If my delivery arrives then I will update this review. Not a good start to using this site.”

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Posted 4 years ago

“Items marked as dispatched three days ago yet no sign of delivery. Tried to contact seller, received email from Go Banana stating that I had a message back and to read it in 'My Messages', no option exists. Tried online chat, no response, just constantly paging. No telephone numbers available. Terrible experience so far.”

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Posted 4 years ago

“Second time trying to receive a tap adapter for a hose to water my balcony plants during this heat blast were having. I ordered more than a few weeks ago now and the seller insisted he had posted my item. He’s now saying he’s sent me out another one, first class, but guess what? It still hasn’t arrived and it’s been 4 days! I receive post to my address all the time so it can’t be a fault with Royal Mail. Please can someone from GoBanana help with this and also stop this kind of thing from happening to customers?! It’s not acceptable.”

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Posted 4 years ago

Hi Eb! We're so sorry there has been a delay in delivering your order, I believe this was lost in transit which happens very rarely. I believe a replacement has been sent and delivered now. We can only apologise on this occasion that the item was lost in transit. Kind regards, Emily Go Banana Support

Posted 4 years ago

Go Banana is rated 4.2 based on 418 reviews