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Go Banana Reviews

4.2 Rating 418 Reviews

80 %

of reviewers recommend Go Banana

Company Reviews

Product Reviews

4.2

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Email:

ryan@go-banana.com

Location:

Brunel House, 2 Fitzalan Road, Cardiff
CF24 0EB

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Go Banana 5 star review on 1st June 2022

Go Banana 5 star review on 1st May 2022

Robert McGilvery

Go Banana 5 star review on 24th April 2022

Go Banana 5 star review on 4th April 2022

Go Banana 5 star review on 3rd April 2022

Go Banana 5 star review on 3rd April 2022

Go Banana 5 star review on 14th March 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a great first experience and not necessarily reflective of GoBanana but more the Seller of the product. I ordered 18 bags of Slab Layer and received notification that the Seller had a problem with their product feed affecting the product price and delivery charge. My order had to be cancelled but I could re-order with new product and delivery price. The link attached to the email showed that the cost of each bag had risen from £6 to £11 - I didn't bother checking the cost of delivery. Very disappointing. Having gone back in a couple of days later, it looks like the price has reverted to £6 per bag with a delivery cost of £15. How can I trust this Seller to honour if I ordered again? Phoebe - thanks for letting me know quickly about the issue. Unfortunately the overall experience is still poor.”

Posted 4 years ago

Hi Sean, Thank you for your review. We're so sorry on this occasion that your order could not be fulfilled, we did try our best to source this elsewhere with alternative sellers but it's not a popular product that's stocked by national merchants unfortunately. Since the day of your order, the price was updated to accept orders from nationwide customers and a new delivery charge has been implemented to cover the cost of pallet deliveries. We're sorry again for the inconvenience and disappointment on this occasion. If you place an order again with us in future, please contact myself so we can offer an exclusive discount at info@go-banana.com. Kind regards, Emily Go Banana Support

Posted 4 years ago

“Absolutely terrible experience. After 6 days the “seller” still hadn’t acknowledged my order. I contacted them through the gobanana website with a simple query and all i got was smarmy responses and frankly outrageous attitude. I never even got round to asking them why they hadn’t processed my order, I just cancelled it. Not putting up with that treatment especially on the first visit to the site. Expecting a full refund, but if you’re after a decking kit please go elsewhere.”

Posted 4 years ago

Hi Jim, Thank you for your feedback and we sincerely apologise for the inconvenience caused on this occasion. We have immediately refunded your order after looking into this and hearing from you directly via email. We will be escalating the level of service you received directly with our Seller, as well as the reason for the status of your order not being updated sooner. I can only apologise again for the inconvenience caused on this occasion and please rest assured we will be looking into this further as we take customer satisfaction very seriously. Kind regards, Emily Go Banana Support

Posted 4 years ago

“Left at wrong address and street only because the owner of house was honest that I have my order at all”

Posted 4 years ago

Hi Alistair, Thank you for your feedback. I'm so sorry to hear this was delivered to the incorrect address. We will take this up with our Seller to speak with the courier and find out what happened. We hope you were happy with the quality of products though. Kind regards, Emily Go Banana Support

Posted 4 years ago

“couldnt deliver item”

Posted 4 years ago

“advertise one size wood get sent a different size.won,t be using again.”

Posted 4 years ago

“Placed order over 1 month ago and still no delivery. Was told 2 weeks before that the merchant was waiting for more orders for my area before sending mine. Not good enough, tell the customer there may be a delay and ask if he can wait, instead I had to chase the order up. Really bad customer service.”

Posted 4 years ago

Hi John, Thank you for your feedback and we're so sorry to hear you haven't received your order. We will discuss the lack of communication with our Seller as you should of been notified sooner, but due to your delivery area being very remote, the depot handling delivery was waiting for another order to come in that was close so they weren't traveling the long distance to drop off one bulk bag. Because of this, they couldn't specify a delivery date at the time of placing your order. We will make sure this situation does not happen again in future and can only apologise again for the lack of communication on this occasion. We will ask the Seller to process a full refund for you. Apologies again for the inconvenience caused. Kind regards, Emily Go Banana Support

Posted 4 years ago

“Kikbuild sold a jumbo bag to me and properly ask if it was okay if the colour did not match the picture. even though I said it wasn't they still sent order.”

Posted 4 years ago

Hi Phil, Thank you for your review, we really appreciate your feedback. Our Seller has apologised that your order is already on it's way to you and they couldn't cancel this after confirming that the shingles are of a certain type in your area. On this occasion they were too efficient with their delivery service as soon as your order was placed! But they will collect and refund you in full if you don't like the shingles at no cost to yourself once it's been delivered. You can also contact info@go-banana.com if you have any further trouble and we will help sort this for you asap. Apologies for the inconvenience caused. Kind Regards, Emily Go Banana Support

Posted 4 years ago

“I ordered blocks 6 days ago. Ironically, i ordered Ballast and cement from Wickes on the same day. Wickes have delivered and you guys have not even contacted me to inform me of when you can be bothered to make a delivery! Utter shambles.”

Posted 4 years ago

Hi JLB, Thank you for your feedback and we apologise for the delay in getting your order to you on this occasion. The Seller did notify you that this was going to be delivered on the 10th June so I understand your frustration, but the local depot could only deliver this the following day on the 11th, due to transport issues related to heavy rain that was unforeseen. Unfortunately, our Seller was not updated about this by your local depot otherwise they would of informed you about the delay immediately, but they did contact you via phone once you messaged them to look into this for you. We can only apologise on this occasion for the delay and hope it won't stop you shopping again with us in future. Kind Regards, Emily Go Banana Support

Posted 4 years ago

“Avoid this site! my first experience. Paid for the item that's in stock then 5/6/19 to then be told will be in around mid July. not a good site at all”

Posted 4 years ago

Hi Gregg, I'm so sorry your first experience with Go Banana was not a positive one. After looking into this with our Seller, they confirmed they were expecting a delivery from the manufacturer of the product you ordered, but it didn't arrive as scheduled, hence the longer lead time. They sincerely apologise for this as it was totally unexpected at their end and out of their control on this occasion. We wouldn't show any products that were out of stock on our site deliberately. We have issued a full refund back to the card you paid with and apologise again for any inconvenience caused on this occasion. Kind regards, Emily Go Banana Support

Posted 4 years ago

“I've not received my order 19065 nor a despatch number/ email. No direct communication to find out problem.”

Posted 4 years ago

Hi there, We recently tried calling you with good news but the number on your order is not in service. Your order is being dispatched first class today for delivery tomorrow, but the Seller won’t be updating your order status to dispatched later this afternoon after the goods have left the warehouse, hence why you haven't received a dispatch email yet. This means the product will still be delivered in the time frame quoted on our website - 3-5 working days. If you have any other questions or concerns, please email us on info@go-banana.com. Kind regards, Emily Go Banana Support

Posted 4 years ago

“Ordered a bath panel which to be fair was delivered promptly. Unfortunately the bath panel didn't fit, but trying to get it collected and a refund was a complete nightmare as we just got passed from pillar to post. We were even charged £25 for the item to be collected, absolutely outrageous. Would definitely NOT recommend this company. Avoid!!”

Posted 4 years ago

“I placed an order for bulk delivery of gravel that came from Travis Perkins within 5 days and was very happy with the service. I followed up with a repeat order on 21st April and despite chasing up I still have not received it on the 3rd may. No idea if it is coming or not, response from mystery supplier was dispatched 3 days ago but still no delivery. Will not use go banana again if not resolved quickly.”

Posted 5 years ago

Hi there, We're sorry to hear you haven't received your delivery yet for your second order. This isn't the service our Sellers pride themselves with offering. Please email your order number to info@go-banana.com and we will sort this with our Seller for you as quickly as possible. Kind regards, Emily Go Banana Support

Posted 5 years ago

“It really was a disaster on your behalf. No delivery then was told my purchase had been sent to another depot and would be with me in two days.Again it didn’t turn up so I messaged and was told very apologetically there had been another mix up and I would receive shortly. Which did happen but 15 days isn’t good when you’re expecting within 3.”

Posted 5 years ago

Hi Gavin, Thank you for your feedback, it's really important to us. We will be in touch with the seller to discuss this mix up as we know how important it is that deliveries are made on time and they usually are. I can only apologise that on this occasion there was a mix up and you didn't have a positive experience. If you wish to shop with us again in future please contact myself on info@go-banana.com and we'd be happy to give you a gesture of goodwill discount off your next order. Kind regards, Emily

Posted 5 years ago

“Very poor delivery and communication, after reading the possitive reviews i thought i would give this site a go. Signed up with an account and placed my order, the order was of an amount which entitled me to free delivery. Twice now had someone wait in all day after being told it would be delivered and its failed to turn up.”

Posted 5 years ago

Hi there, I'm really sorry to hear your first time ordering was not a positive experience. We are looking into this immediately for you with our seller and will be in touch this morning by phone with an explanation and a resolution. This is not the service our seller's pride themselves with offering. Kind regards, Emily

Posted 5 years ago

“Product that arrived did not match what was shown in picture.”

Posted 5 years ago

Hi Wayne, We're sorry to hear that the product you received was not what you were expecting. If what you have received is incorrect and does not match the product description on our website, please contact the seller directly about this from your account. They will endeavour to sort this out for you as soon as possible. Kind regards, Emily

Posted 5 years ago

“Goods still not received. No response from Go Banana to email inquiry.”

Posted 5 years ago

Hi Bob, We really appreciate your feedback and apologise for not being able to get back to you sooner when you enquired. We received your enquiry on Friday 13th July and immediately asked the seller of your goods for an update on delivery. Unfortunately they did not get back to us in time for the weekend and their offices were closed over the weekend, hence why we could not provide a delivery update until Monday. Our seller's courier did try and deliver on Friday 13th which is within the time frame quoted on our website, but I believe there was no one in to take the delivery and a card was left. We did manage to redeliver this on Monday for you as our courier only delivers on working days. This was the soonest we could of had your goods redelivered. We apologise for any inconvenience caused and I hope from my explanation you can see we tried to sort this for you as soon as you got in touch with us. Kind regards, Emily Go Banana Support

Posted 5 years ago

“They told delivery in 3 to 5 working day .Came in second day no information wood lucky i was in delivery man said I was going to leave outside .”

Posted 5 years ago

Hi there, Thank you for feedback. We take customer complaints very seriously here at Go Banana and we are always trying to improve our service. We apologise that you were not expecting your delivery earlier than the time frame quoted. We usually state 3-5 days as worse case scenario but most of our sellers are able to deliver in 1-2 days as they try hard to get our customer's goods to them as quickly as possible. We recommend in future to use the customer comments box if you would like your delivery for a specific day or want your goods left in a special place if you are not going to be at home. Thank you for shopping with us and we hope you are happy with the quality of your cladding.

Posted 5 years ago

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Go Banana is rated 4.2 based on 418 reviews