Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 29th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Go.compare.com 1 star review on 28th June 2025

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Go.compare.com 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Go.compare.com 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Go.compare.com 1 star review on 14th June 2025

This WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me Retrieve My Lost Investment From A Scam

Dalalnishad

Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“tried to complete car insurance through go compare for 4 days without success there site will just not allow me to purchase online, useless”

Helpful Report

Posted 2 years ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh

Posted 2 years ago

“I took car insurance out through topcashback via gocompare back in February. Surprisingly gocompare have not paid any cashback even though the transaction was pending. If the deal wasn't there surely it should never be pending! It appears it's another rip off from a big company. Sod the normal people who put you where you are.”

Helpful Report

Posted 2 years ago

Hello Michael, Thanks for leaving a review. We are sorry to hear that your cash back has been declined. In the first instance we would ask you to raise a transaction query with the cash back provider. Then you would speak to our customer service team on customerservices@gocompare.com. When or if you have already contacted us, we will raise this with the affiliate team who can confirm if the correct process was followed and if you are eligible for the top cash back offer. There are terms and conditions which need to be followed to be eligible for this. If you need any further assistance, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah.

Posted 2 years ago

“Go Compare - GO ELSEWHERE! Bought home insurance with a promise of £30 with topcashback and they have refused to pay out on a totally legitimate claim! How can a large company do this to an ordinary man on the street in times of austerity! AVOID!”

Helpful Report

Posted 2 years ago

“£38 TopCashback payment was declined after I took my car insurance policy out through them. GoCompare refuse to look into it - if they say no, that's it - you just have to swallow it. My advice is to use a different comparison site if you want cashback.”

Helpful Report

Posted 2 years ago

“I compared with this company but now received emails and within the email is no option to unsubscribe instead you have to go to their websit and fill in all your details even date of birth and ask them to stop send emails. Seems to me like this company would be really difficult to deal with in the event of a claim if they are being so difficult with unsubscribing”

Helpful Report

Posted 2 years ago

“Tried to claim £250 excess cover after accident. Absolute nightmare. Provided all SAGA insurance details, accident info and repair bill copy. Still wanted more but SAGA say they have given me everything they would normally do. This is a disgraceful rip-off by Gocompare as they seem to block payment by being awkward I have given up trying and writing the £250 off which is probably what they want anyway. Do not be fooled by this bogus advertising ploy.”

Helpful Report

Posted 3 years ago

“Was about to buy through GoCompare lured by the excess but after reading the excess pain, decided to no use them. Also decided to send them a "Right to forget" so they dont have my data.”

Helpful Report

Posted 3 years ago

“I have started the process of claiming my £95 excess back following a recent claim. 10 days after submission the excess claims department has started giving me the runaround. The email address I've used to submit the claim doesn't match that on the policy apparently, even though every bit of evidential paperwork they requested meets their stated requirements for the £95 excess to be paid back to me. If you're like me and never give up chasing things then go ahead with GoCompare's lure of £250 excess cover. Just be aware that they have departments and people who will put every obstacle in your way to get you to forget about it because it's too much hassle.”

Helpful Report

Posted 3 years ago

“Trying to get your £250 Excess claim back is an absolute nightmare they are trying to make it as difficult as possible for your claim to go through I’m still waiting it’s been more than 7 weeks now I think there hoping you will just give up how can go compare get away with this advertising gimmick.😡”

Helpful Report

Posted 3 years ago

“I agree with a previous comment about claiming your excess back. It would seem they do everything they can to put you off claiming and everybody you ask for documents don’t seem to know about why you need it. You think you would just need to send the receipt of excess but no that’s not enough, also the people you claim from want the go compare schedule which I asked for but a a don’t accept what they send. Absolutely atrocious, still not settled yet”

Helpful Report

Posted 3 years ago

“If you can offer £250 of excess on clams you can make car insurance cheaper for every e which more people would get insurance and less would try defurd your company's.”

Helpful Report

Posted 3 years ago

“I received an email on 27 June advising my car insurance was due for renewal that day - it wasn’t it was due 23 July. Wrong date and information given which nearly cost me cancellation fees on my old policy. Very dissatisfied”

Helpful Report

Posted 4 years ago

“`Did a GAS / ELECTRICITY search nearly a YEAR ago through your search site,` accepted an alternative quote (`Can`t even remember who "they" were), `was quite exited to be saving several hundred pounds a year. THEN ............................... N O T H I N G ! ! ! What a surprise. `Shame I can`t give 0 stars.”

Helpful Report

Posted 4 years ago

“I cannot find out my insurance company and got via go compare. there should be an option to find this information out via account”

Helpful Report

Posted 4 years ago

Hi Tom, Thanks for leaving a review, we have this facility which can be found on your GoCompare account but can take up to 4 weeks to update. Following any purchase you should receive an email or letter in the post confirming the policy details from the Insurance provider you purchased with. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Could not get through kept getting blank pages”

Helpful Report

Posted 4 years ago

Hi Joanna, Thanks for leaving a review and we're sorry that you had this difficulty when using out website. We're not aware as to why this occurred, it could be the device and browser being used, we know that an Apple device and the defaulted browser, Safari, is not the most compatible, we would urge you to use a Google browser if possible. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Took out a policy with one call supposed to include breakdown cover but there is no mention of this on the PDF asked them to send me a Postal copy but not received very difficult to get in touch will not be using this service again”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving a review, we are sorry to hear that you have had this issue following your visit to GoCompare. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I have been trying to claim your so called free cover for months now . Shame you don’t use the post or a telephone as us over 70’s can’t cope with all the internet jargon . A rubbish offer and I will Never use go compare again”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review and we apologise you feel this way. We are an online only company so a claims portal is used however, the claims team are available via phone and post. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“A joke, almost 3 times the price of the one I paid”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review and we apologise for any inconvienice caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Am looking for taxi insurance”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. We offer a comparison on Taxi insurance, just go to GoCompare.com and select 'Taxi', you can then enter your information and any quotations available to you will be presented immediately. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I cant believe a company like go compare have quoteline direct on their comparison site, there are the worst company absolute disgrace - charged £300 for 15 days insurance on a van, very, very disappointed they are giving them business.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry you have had this experience following your visit to GoCompare. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews