Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your analysis cost wise of the car insurance brokers etc was satisfactory. However the broker / insurance co. after an insurance certificate had been sent to me unknown to me cancelled my insurance . This only came to light when the MIB licensing agency stated a few months late that I did not have insurance cover !! When approached the insurance broker/ co stated they had requested further information by e mail to myself and my wife. ( never received) Since I had not replied they cancelled the insurance after a couple of weeks without informing me and keeping the years premium . When approached they offered a partial refund. On stating I was taking legal advice on potential fraud this was increased by £40 On advice of a family member ( a solicitor } I accepted this . I then used GO compare to find another insurance company who have taken my years subscription but I am awaiting documentation. Owen Davies”

Helpful Report

Posted 4 years ago

Hi Owen, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“My bank didnt like the insurance company you picked so refused to pay them”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for leaving a review. We are sorry to hear this, we would suggest you speak to your bank regarding this as this isn't something we are able to speak to them about we're afraid. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha

Posted 4 years ago

“OK for Insurance comparison quotes; very lengthy online procedure; not quick; technical collapse of Lloyds & M&S sites when went to them for more details !!! : also I was phoned afterwards by a GoCompare rep who asked me ALL of the same insurance application questions again !! this took 23 minutes of my valuable time ! Then he had the cheek to transfer me to some idiot at an insurance intermediary (A...F... )who wasted another 15 minutes and we got nowhere. In the end i managed to access Post office where I finally got some help. EXPLAIN HOW I GET MY £250 EXCESS WHEN THE TIME COMES THAT I MIGHT NEED IT ??”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this further with you. To confirm, the Excess process is now automatic, when we receive confirmation from the insurer that the policy has been purchased and validated, we will issue the policy to you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I always use comparison sites for insurance and you are normally quite competitive however this year none of your quotes were realistic with the cheapest still being 60% more expensive than what I found elsewhere. Will check again next year”

Helpful Report

Posted 4 years ago

Hi Jonathan, Thanks for leaving a review, we're sorry our prices were not competitive for you on this occasion. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“helpful up to a point but it was maddeningly frustrating NOT to be able to get hold of you by phone to obtain clarification and help. By the way the next quesiion is crazy. You were NOT available by telephone, chat as you did not supply a phone no. or an email address.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“It took a long time to sort my insurance out and didn't let me know if the payment was made. I couldn't print off or save a copy of the insurance. Not sure if I am insured.”

Helpful Report

Posted 4 years ago

Hi Steven, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Still not set up as it wouldn’t take my card payment but now the price has increased I have to research with other providers not a great start”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Wasted too much time trying to get to end of my quote enquiry on your website without success. Have now found and accepted a quote.”

Helpful Report

Posted 4 years ago

“I think there are too many questions ask just to complete a taxi insurance.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. We're sorry that you feel this way, all the questions asked on our forms are required for us to provide you with an accurate quotation from the insurer. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Good, but really difficult to go back and make any changes. We tried to find best ins for our daughter and not easy to search for a relative”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. We're sorry you had difficulty while trying to amend the quotation for your daughter. There is an edit option on the left hand side of the results page. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Very efficient”

Helpful Report

Posted 4 years ago

“I think there are too many questions ask just to complete a taxi insurance.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. All the questions on our online quote forms are necessary to get the right insurance for you. If you would like to discuss this further, please contact us on 01633 654 019 or by emailing customerservices@gocompare.com. Regards, Dan.

Posted 4 years ago

“I have had a problem with the website I have tried to insure my partner but ended up with me being the main driver on her policy and the named driver I insured through halifax today phoned within a few minutes to be charged £35 for the additional premium or £20 to cancel admin charge despite the insurance does not start until next wednesday Not happy with the service”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. When obtaining quotes for somebody else, you need to make sure that you are either signed into their account or signed out altogether before completing our online quote form. If you would like to discuss this further, please contact us on 01633 654 019 or by emailing customerservices@gocompare.com. Regards, Dan.

Posted 4 years ago

“The site gave me plenty of quotes. However, several of the quotes (Halifax, Lloyds and M&S) were more expensive when I clicked through to purchase and it was very frustrating to not be able to buy the cheapest quote but to have to keep clicking through until I found one that was actually the same price as on the go compare site (Quote me happy)”

Helpful Report

Posted 4 years ago

Hi Colin, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Tried Go Compare but all quotes never gave free 250 excess. May be I missed something but hey GOCOMPARE.”

Helpful Report

Posted 4 years ago

Hi Mal, Thanks for leaving a review. The free excess cover is included in car insurance quotations, if this was the product you were looking for please get in touch, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Wish there was an app were you don't have to keep repeating your details over n over”

Helpful Report

Posted 4 years ago

“Its more expensive as ever”

Helpful Report

Posted 4 years ago

Hi Claire, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“All quotes to expensive”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Received different quotes for different days and the cheapest quote of £766 that I saved, said will expire in 5 days but it expired only in 2 days. Not a good first experience.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Received different quotes for different days and the cheapest quote of £766 that I saved, said will expire in 5 days but it expired only in 2 days. Not a good first experience.”

Helpful Report

Posted 4 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews