Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“Stop spamming my inbox or I will mark all of your communication as junk ffs!”

Posted 4 years ago

Hi Paul, Thanks for leaving a review. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm, we can remove you from our mailing list. Many Thanks, Samantha.

Posted 4 years ago

“I am 86 with a 60 year no accident record. My best quote on renewal is almost £1,000. I cannot find any reason for this. My annual mileage is only 6,000. Why can’t this apparently penal figure not be explained to me by the insurance industry ?”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“To be absolutely frank the go compare site was not a good experience at all. Obviously put together by a smart Alec and not someone who would have kept it simple and straight forward. The first time I used it earlier in August 2020 it wasn’t until near the end getting up to the point of getting a quote that I came across the information that a quote couldn’t be done beyond a certain period so a lot of time and effort was wasted putting in all the details required then havin to do the same again from scratch a week or so later. These people that put websites together need to remember what KISS stands for and means. Not everyone is computer literate. At one stage I was going to pack it in and go else where all because the site is not that user friendly.”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us because you found our website difficult to use. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm to discuss this further with us, that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I am disappointed as I applied for cashback (£31) but got nothing so this is false advertisement so no was not happy.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you have not received any update with regards to your cashback. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I compared insurances with you one week the quote was £700 then £900 Went direct to the website back to £700, safe to say I ended up going through the company themselves rather then this service”

Helpful Report

Posted 4 years ago

Hi Emma, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I compared insurances with you one week the quote was £700 then £900 Went direct to the website back to £700, safe to say I ended up going through the company themselves rather then this service”

Helpful Report

Posted 4 years ago

“rated 3* cos in my opinion, website do need bit modernising such as flagging on screen in case of missing details to fill and not just showing red of required info. Please move with the time and update accordingly.”

Helpful Report

Posted 4 years ago

Hi Prav, Thanks for leaving a review and providing us with this feedback which we will report to the relevant department. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Despite all the advertisements and positive marketing they always come in more expensive than most firms. £30/£40 higher than my renewal.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“The site froze so I had to go to the company site to finish off the paperwork . Sorted out with the on line help screen.”

Helpful Report

Posted 4 years ago

Thanks for leaving a review, we are sorry to hear that this has happened. We would be happy to investigate this further for you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Monika.

Posted 4 years ago

“i work from 7am till 7pm and i called yesterday evening you people did not pick my car and i needed my car insured on saturday what should i do my number is 07417487918”

Helpful Report

Posted 4 years ago

Thanks for leaving a review. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com that would be great. Many Thanks, Monika.

Posted 4 years ago

“Great I am happy and will recommend you”

Helpful Report

Posted 4 years ago

Thanks for leaving a review, we are happy to hear this! Many Thanks, Monika.

Posted 4 years ago

“i would just like to click on a quote that is straightforward instead of this option if you do this and another option etc etc”

Helpful Report

Posted 4 years ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Monika.

Posted 4 years ago

“The lowest price showed very little saving on the renewal price from AA. Incidentally, they were unable to give a quote this time. That is very strange! So, I will renew with the existing insurer. This is the first time I, or my father have not had success with you. Thank you”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. We understand that you have been unable to produce any quotes following your visit to our website. Our aim is to find you the right insurance, due to this we are not always able to produce a quote. This could be due to a variety of reasons, however in this instance we are unable to provide any further information. Please accept our apologies for any inconvenience this may have caused you. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Car insurance costs were uncompetitive”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Not as good as Quote Zone there company’s were cheaper than yours. As a pensioner l have to go with the cheapest with the cover l require”

Helpful Report

Posted 4 years ago

Hi Alan, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Received a number of quotes. Chose the cheapest quote. The company, Performance Direct, leave a lot to be desired. Such a shame that Go compare have to offer this company on their compare website”

Helpful Report

Posted 4 years ago

Hi Tom, Thanks for leaving a review. Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Despite answering all the questions about the cover I wanted, then gives me stupid low prices without the cover and a maßive excess, re calc and it's more expensive than what I have now :(”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“If you don’t fit the box go compare can’t help.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. Please note that as a comparison service we would not assist in fitting a telematic box as this is handled by the insurer themselves. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“The advertising does not give what is on off”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are not too sure what you are referring too here but we would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Got a decent quote but be warned about buying a vehicle on a private plate, it takes a week for the all compare sites to catch up with the DVLA after a plate change. While they are happy to insure me on a plate I didn't own instead of the original vehicle plate that wasn't recognised. I am now being pestered about the free £250 excess cover on the private plate and not being offered it on the policy I did buy.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not have the best experience with us. We would love to discuss this with you in order to establish what has happened and get the free excess cover arranged. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Go.compare.com Reviews