Go.compare.com Reviews

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 29th June 2025

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusted with Swintons £150 increase from last years premium”

Helpful Report

Posted 5 years ago

Hi Ann, Thanks for leaving a review. We're sorry to hear that Swinton has increased your premium by £150 but that would not come under GoCompare, so we would politely ask that you revise this review. However, the price you have been quoted is a renewal price for you to remain with the same insurer. There are over 130 insurers on our panel, if you go to GoCompare.com and complete the online form you may find your a cheaper price. Be sure to let us know! If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Good service. Does the job Unhappy with no gift”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you found your insurance through GoCompare.com. Currently we have our offer of free excess protection cover for eligible car insurance purchases. If your purchase was for car insurance, please get in touch with us directly and we can look into getting your cover activated. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“By your scheme, Sainsbury's offered car insurance at £470 but when I went to the Sainsbury website it was £200 more expensive. Which to believe?”

Helpful Report

Posted 5 years ago

Hello Brian, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If this was not the case and you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Prices virtually the same as on other compare sites so no cheaper. Have found an alternative price going direct”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“It said I would receive notification for the £250 off any claim but I am still waiting to hear”

Helpful Report

Posted 5 years ago

Hi Michael, Thanks for your review. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm, we can take your email address and get this issued out to you. Many Thanks, Samantha.

Posted 5 years ago

“not a 5 minute job”

Helpful Report

Posted 5 years ago

Hi Stuart, Thanks for leaving your feedback. We're sorry to hear you found the quote journey a long process to complete. Its always important to enter accurate details to ensure you receive an accurate quote from our insurers. Now you have completed a quote, your details will be saved for the future so going forward hopefully you'll find the website abit quicker to use. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Gave me all the info I needed to find the cheapest Car Insurer. Thanks. Miss S M Kettle”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you found a cheap policy through GoCompare.com, we look forward to seeing you again in the future! If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Good service but too many e-mails.”

Helpful Report

Posted 5 years ago

Hi, Thanks getting in touch. Unfortunately we are unable to access your account from a review however, if you would like us to unsubscribe your account form our marketing distribution list, please get in touch with us on the below details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“It would have been fine if left online but as soon as I got quotes I got a phone call from GoCompare which then put me through to someone else who took details I had already put in and then she put me through To someone else who did the same and then gave me a higher quote than the one I had online. I then clicked on the cheaper one online and got my insurance. I could have been done in half the time if left alone”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. When obtaining a quote on GoCompare.com you will be asked if you want to be contacted further regarding your insurance. If you opt in for this service you will then be contacted by our partner. In the future, please ensure you opt out of this service on page 4 of our quote journey should you wish to not be contacted. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I have tried all the price comparison sites and there is really nothing to choose between them. More incentives are required to tempt people to buy through them.”

Helpful Report

Posted 5 years ago

Hi Mike, We have an amazing incentive for car insurance at the moment. The free £250.00 excess cover, have you seen this advertised? We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 5 years ago

“This mark is because I have\ ha\d good experience in the past but this time I was disappointed.”

Helpful Report

Posted 5 years ago

Hi Tony, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 5 years ago

“Seem to have problems matching up your quotation from General accident(1921117758) with transferring my present policy with them(808389455) Are you /they just bating me? Surely it should be straight forward vehicle sale/replacement.”

Helpful Report

Posted 5 years ago

Hi Mike, Thanks for leaving a review. I do apologise, I don't understand what the situation is. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm we will assist you with this. Many Thanks, Samantha.

Posted 5 years ago

“Don't like the phonecall - it's a price comparison website, not telemarketing. If I wanted to arrange my insurance over the phone, I'd ring someone.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving a review. Please note that you will only receive contact if you select 'yes' to the 'would you like to be contacted?' question. Next time, if you select 'no' to this question, you won't receive and correspondence form our partners. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“problems when switching through to chosen supplier(Saga), told to call as website issues.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We apologise that our partner was having website issues when you were trying to purchase, we will reach out to them to confirm this has been rectified. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Would have been 5 stars but never got my link to free £250 Excess cover after I purchased car insurance.”

Helpful Report

Posted 5 years ago

Hi Gary, Thanks for leaving your feedback. To activate your excess cover, please follow these steps: Go to www.GoCompare.com. Log in to the correct account. Select the 'Free excess protection cover' tab at the top of the screen or after pressing the silhouette of the head and shoulders in the top right. Select the policy you have purchased or the 'Complete the form manually' link. Check that the redemption form is completed accurately. Choose how you would like the documents to be sent (Email/Post). Receive your documents via email in 48 hours or post in 5 - 10 days. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“When I'm locking for a quote. They blocket the page. I don't what happen.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. If you would like us to look into this further, please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Forms etc fine just could not pay at the end!”

Helpful Report

Posted 5 years ago

Hi Sylvia, Thanks for your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Unfortunately Gocompare.com was unable to match even my renewal quote from existing insurance provider.”

Helpful Report

Posted 5 years ago

Hi Barry, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Got my fair price for my car insurance.”

Helpful Report

Posted 5 years ago

Hi Alex, Thanks for leaving your feedback. We're happy to hear you had a pleasant experience using GoCompare.com, that's what we like to hear! If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews