Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 29th June 2025

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Go.compare.com 1 star review on 28th June 2025

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Go.compare.com 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Go.compare.com 1 star review on 23rd June 2025

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Go.compare.com 1 star review on 14th June 2025

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site was good for comparing prices but it should give you the total price including all the add ons x”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. When on the results page on GoCompare.com you should see the total price including any add ons included to the policy. However, you may then be able to upgrade this cover when you go through to the insurers website which will likely cause the premium to increase. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Go compare is good to compare the quotes. But it is not the cheapest you can find one should look other quotes to compare. I saved £30 comparing with other sources”

Helpful Report

Posted 5 years ago

Hi , Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“sEEMED cheapest with all facilities required. I asked how I was charged for EU cover No reply yet”

Helpful Report

Posted 5 years ago

Hi Bernard, Thanks for leaving your feedback. This will be something your insurer will confirm for you as GoCompare do not receive your policy documentation unfortunately. We would suggest getting intouch with them directly to discuss this further. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“A great help thank you helped us save money on our car insurance thank you”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you saved money on GoCompare.com, that's what we like to hear! If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Easy and straight forward to understand saves time.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you found the site simple to use that's what we like to hear! If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Easy way to compare prices. Unfortunately some prices go up when on the insurers site.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Original price looked good. Not so happy when I clicked through to the insurer, to find the premium,even when I changed to paying annually instead of monthly, was still £30 more. £50 if I paid monthly.”

Helpful Report

Posted 5 years ago

“I would like to use Gocompere for my van insurance, I find I cannot answer some of the Questions. I had a false claim put against my car which has been settled as a non fault. When your questionnaire asks who was driving it will not allow me to put nobody and how much did it cost nothing, because it was a false claim I and my car were not involved therefore if I do not answer these questions the insurance company assumes that I have not declared and charge nearly double the price for making ammendments”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. You may not need to disclose the claim if it was set up in error. However, to ensure you receive an accurate quote on our website, we would suggest getting in touch with the insurer at the time of the claim to confirm how it settled on your policy. We would then suggest to reflect that on GoCompare.com. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Got a cheaper offer from a competitor price comparison website. Also you can't add extras e.g legal on the quote until you go to the provider to find out the extra costs.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“It was there.”

Helpful Report

Posted 5 years ago

Hi, Thanks for getting in touch. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I just hope my name is right on the insurance form”

Helpful Report

Posted 5 years ago

Hi Ian, Thanks for leaving your feedback. Your policy documents will be sent by your insurer directly, GoCompare do not receive these. If you need make any amendments to your documents, please get in touch with them directly. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I think Gocompare did well and I wanted to take advantage of your Excess Cover £250 grant. Your site proposed Hastings Insurance which has a good offer. I was presented with two offers Hastings Essential and Hastings Direct. I chose Direct and worked to the end of the quote where I applied for two additional features. The Hastings website came back to me and offered a better deal with Hastings Premier which was attractive to me. I left the site and came back later to retrieve the Premier offer but couldn't find it at all with several different attempts. I tried to raise this with Hastings Chat but twice no respondent was available and I received website advice "Leave a message" but there was nowhere on their website where I could leave a message. Hence I abandoned GoCompare and Hastings and fixed insurance with my existing supplier. It's a shame because I found the Hastings offer superior.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Unfortunately as you have obtained a quote with Hastings Premier directly on their site, GoCompare cannot view these details. To discuss this quote further you would need to speak with the insurer directly. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Good service, with quick answers. Would recommend to friends.”

Helpful Report

Posted 5 years ago

Hi Manuel, Thanks for leaving your feedback it is much appreciated. We’re very pleased to hear you found GoCompare.com useful in your search to save some money, that’s what we like to hear! We look forward to you returning to us in the future. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“How do you get your free excess cover if no policy number”

Helpful Report

Posted 5 years ago

Hi Michael, Thanks for leaving your feedback. Unfortunately you would not be able to activate the cover without your policy number. You should receive your policy number along with your policy documents from your insurer. If you contact your insurer directly, they will be able to provide the policy documents to you if they have not already. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I was not too happy about mot being able to add things to a standard quote. I had to wait for my son to come and sort it for me.”

Helpful Report

Posted 5 years ago

Hi Freda, Thanks for taking the time to leave us a review. We're sorry to hear you had a little trouble adding your cover to your quote. On the left hand side of the results page, you're given the option to add different covers to your policy, to ensure you have everything you need on your policy. If you ever get stuck with this, please call the team on 01633 654 019 Mon - Fri 9am - 5:30pm, and we will be happy to help you on this page. Many thanks, Imelda

Posted 5 years ago

“I tried to get insurance but I could not open site yesterday so got insurance from Autonet through my mobile. it was slightly more then quote on computer. so was a bit disappointed.”

Helpful Report

Posted 5 years ago

Hi Henry, Thanks for getting in touch. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. We display the following message on your saved quotes page and we're sorry on this occasion, the price had increased when you returned to buy a policy: As some insurance providers use real-time pricing your quotes may change if you return to buy later. Many thanks, Imelda

Posted 5 years ago

“Insurance prices were not the best when compared with other comparison sites. Buying directly with the company saved me a lot of money.”

Helpful Report

Posted 5 years ago

Hi Ric, Thanks for taking the time to get in touch. Expensive insurance quotes? That's not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Kind Regards, Imelda

Posted 5 years ago

“Easy to use and a good selection”

Helpful Report

Posted 5 years ago

“you have obtained the best price for me but I can not proceed as I cannot find out how to pay to obtain the insurance; when I figure this out I will go ahead”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. To view the details or purchase a quote you need to log into your account. Here you will see a retrieve quotes option on the top right hand corner of your screen, once selected, edit the quote where you can confirm the information provided is correct. You will then arrive at the quotes page where you can see all the information you require. To purchase the quote you would need to select the 'View quotes' option. Please note if you return at a later date the above process needs to be completed again, we apologise for any inconvenience caused. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Used this for my annual car renewal and whilst it is good I was annoyed by the fact that some of the quotes showed benefits but when going to insurers website they were not included. Also there were to many add on's once on insurers website. Suits some people but unfairly shown.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Any additional cover highlighted on our website should go through to the insurers website when you click through to purchase the cover. The insurer may show upgrades to the cover that will come at a fee, for example breakdown cover or legal assistance. If you require any further assistance or would like us to look into this further with you, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews