Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“i have always used go compare, admiral was going to do me a deal , only to find out that when i was on the phone to them they started to put the price up , next while still on the phone they wanted to know when the car insurance was due , that was 2 months time , then they delayed renewing my house insurance , I found it to be inadequate , seems to me they are just trying to be gready and always want more ,”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Just so you are aware, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. We can see you obtained the quote on 03/06/2020 and your review is posted on 04/06. Its possible your quote may have been affected by real time pricing. Which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. However, if you require any further assistance or would like us to look into this further with you, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Cannot complete an online quote which I received from you. I tried several times. It's frustrating.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I tried to submit the form to purchase an energy deal which I tried many times -this was very frustrating”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error, so if you return to our website in the future, you should not have any more problems. We can see you have successfully obtained an energy quote through our website recently. However, if you are still having any issues with out site, please get in touch with us directly and we can look into it further with you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“The service was great but I have no idea why I was passed on to another comparison partner when they had already found a product I liked.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We can see ypu have recently obtained quotes on GoCompare.com. Just so you are aware, should you opt in for the service, the two cheapest insurers will contact you directly to discuss your quote further. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Lots of options but would rather speak to a person”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We can see you have recently obtained quotes with Hastings Insurance. You should be able to get in touch with them directly to purchase your cover, please ensure you quote your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. When on the results page on GoCompare.com, you will see two options either 'click to call' or 'continue to website'. Selecting the option to call will reveal the insurers contact number, along with the quote reference number. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Help with excess £250 I think Also getting quote for RaC who I got insurance with”

Helpful Report

Posted 5 years ago

Hi Graeme, Thanks for leaving your feedback. To activate your excess cover, please follow these steps: Go to www.GoCompare.com. Log in to the correct account. Select the 'Free excess protection cover' tab at the top of the screen or after pressing the silhouette of the head and shoulders in the top right. Select the policy you have purchased or the 'Complete the form manually' link. Check that the redemption form is completed accurately. Choose how you would like the documents to be sent (Email/Post). You will receive your documents via email in 48 hours or post in 5 - 10 days. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I accidentally put my Christian name in the place of my wife's name and now cant change it can you help”

Helpful Report

Posted 5 years ago

Hi Kieron, Thanks for leaving your feedback. We're unable to change your account details for you due to security restrictions. To amend your personal details, please follow the steps below: Return to http://www.gocompare.com Click on 'Retrieve quotes' and log into your account Click on the black 'Your account details' tab at the top of the page On the following page, amend your details as required and click 'save'. Click on the black 'Your quotes' tab at the top of the page to return to the previous page where you can then click 'view prices' or 'edit quote' to get revised quotes based on your updated details. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I got the cheapest quotes .... online.. but as soon as I told them I had an accident .. not my fault the other party excepted liability.. paid out .... but all the companies upped my quote my a large amount even though I was not to blame ....”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I eventually got a quote from Hastings Premier that I liked, I had been quoted £331.45 for the ordinary Hastings policy but I chose the premier policy at £371 .85. However, your offer of free £250 excess keeps telling me I have paid only£331.45 even though I have the premium policy and paid £371.85”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We have taken a look into your GoCompare account and can see you clicked through on the quote for £331.45 with Hastings Direct, unfortunately, we do not have a record of you selecting the quote with Hastings Premier for £371.85. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“easy to use”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you had a pleasant experience using GoCompare.com. We look forward to seeing you again in the future! If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Cannot say it made me happy - as had problems trying to purchase insurance over three days but eventually was able to complete”

Helpful Report

Posted 5 years ago

Hi Susan, Thanks for leaving your feedback. We're sorry to hear you had difficulty obtaining your new policy. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. If you would like us to further look into the error you encountered please get in touch with us directly. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“ins my carand breakdown good price”

Helpful Report

Posted 5 years ago

Hi John, Thanks for leaving your feedback. We're happy to hear you had a pleasant experience using GoCompare.com. We look forward to seeing you again in the future! If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“A decent priced insurance”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you had a pleasant experience using GoCompare.com. We look forward to seeing you again in the future! If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“The site has bold statements regarding best prices - in reality tho - they are Brokers who have a £45 fee on "any" insurance company listed , plus a 17.6% interest rate for multiple payments. As a Comparison site - Great - for "savings" - not so great. Still best to check the actual company.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. Just so you are aware, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Easy to use but you quoted me figures when i went to site their figure was higher but as i wanted insurance started asap just paid it”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Using your email, we can see the most recent quote was obtained on 18/05/2020. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Found a great price for car insurance but was unable to pay on line with debit card.....unsecure sight seemingly”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“While accessing comparative costs was easy and moving to the website of choice, having accepted the offer and paid for the insurance I have not been advised of the £250 free excess cover. Very poor.”

Helpful Report

Posted 5 years ago

Hi Leonard, Thanks for leaving your feedback. Our records show you were emailed a link to activate your excess cover on 19/05 following your purchase of insurance. However, to activate your excess cover, please follow these steps: Go to www.GoCompare.com. Log in to the correct account. Select the 'Free excess protection cover' tab at the top of the screen or after pressing the silhouette of the head and shoulders in the top right. Select the policy you have purchased or the 'Complete the form manually' link. Check that the redemption form is completed accurately. Choose how you would like the documents to be sent (Email/Post). You will receive your documents via email in 48 hours or post in 5 - 10 working days. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Why don't you make it easier for the customer to choose what he want. Example; adding protection & choosing more options in breakdown service as able to have breakdown vehicle to be towed to my choice of garage location!!”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Your cover will be supplied by the insurer directly not us at GoCompare. When you click through to their website you will be able to view the policy information in more detail, such as level of cover and inclusions or exclusions to the policy. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Very efficient”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving your feedback it is much appreciated. We’re very pleased to hear you found GoCompare.com useful in your search to save some money, that’s what we like to hear! We look forward to you returning to us in the future. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Basically, your motor insurance is a good product. Your website let you down. I specifically asked to receive my documents by post, not email. This also happened last year. I had to phone the next day to correct this. Not good. Why is this box only for ‘happy’ reviews?”

Helpful Report

Posted 5 years ago

Hi Mr Woodall, Thanks for leaving your feedback. Your policy documents will be sent by your insurer directly, unfortunately GoCompare do not receive these. Apologies that the insurer sent them out in a different method than you requested. If you get in touch with them, they should be able to resend them in your desired method. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Go.compare.com Reviews