Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 29th June 2025

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Go.compare.com 1 star review on 28th June 2025

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Go.compare.com 1 star review on 23rd June 2025

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Go.compare.com 1 star review on 14th June 2025

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a bit to complex for me need to get back to telephones”

Helpful Report

Posted 5 years ago

Hi Neal, Thanks for leaving your feedback. Just so you know we are a comparison service and not an insurer so we are unable to provide you with a quotation via email or over the phone. However, if you follow the below link you will be taken straight to the website page you require, where you will be able to complete a comparison quote: https://www.gocompare.com/car-insurance/ If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Navigation was OK but I found a lot of trouble with the site of the recommended company (Halifax)”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you had difficulty navigating the insurers website. In the future, please don't hesitate to get in touch with us, or in this case the insurer to assist you through your journey. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“when trying to start type date to start 2000 it will not except this how can u get a price on Privilege”

Helpful Report

Posted 5 years ago

Hi Gibson, Thanks for leaving your feedback. We're struggling to understand your query unfortunately. Just so you are aware, you are only able to enter a policy start date for up to a month in advance, so if you are entering a date later than that, you will not be able to get a quote just yet. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Yes was ok”

Helpful Report

Posted 5 years ago

Hello Fatih, Thanks for leaving your feedback it is much appreciated. We’re very pleased to hear you found GoCompare.com useful in your search to save some money, that’s what we like to hear! We look forward to you returning to us in the future. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 5 years ago

“Your quotes were not the worst nor the best but some were unbelievable.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“One.of the cheaper quotes on your site.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you found a quote that saved you some money on GoCompare.com, that's what we like to hear! If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Gocompare are not an insurance company. Therefore they guide you to various sights which is very good. However when you get to the Insurance company everything is an add on, even when some say it's inclusive. Be very careful of breakdown cover as various insurance companies charge different prices. My advice is to read everything with your eyes open. Yes I would go to Gocompare and look for in depth at all the options.”

Helpful Report

Posted 5 years ago

Hi Valerie, Thanks for leaving your feedback and we're sorry to hear you have had difficulty using Gocompare.com. Can you get in touch with us on the below details and we can look into this further for you. We look forward to hearing from you and if you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I made a choice of quote and went through with everything to buy insurances on my iPad, very happily, until the very last stage when I tried to pay for the up-front deposit with my credit card. The formatting of the form was all wrong and it would not accept my card number, expiry date, etc, so I had to abandon it completely. I tried three or 4 times with success. Very annoyed. I wasted so much time. Stephen Bassett”

Helpful Report

Posted 5 years ago

Hi Stephen, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I love the site and usually really helpful but I was looking for car insurance and went to pay for it and the payment could not go through as the company are not taking on new insurers. Frustrating.”

Helpful Report

Posted 5 years ago

Hi Emma, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. However, if the insurer has provided you with a quote, we can assure you they will be accepting new purchases for insurers. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“plenty of choices to pick from”

Helpful Report

Posted 5 years ago

Hi Paul, Thanks for leaving your feedback. We're happy to hear you had a pleasant experience using GoCompare.com. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Quotes were ok, but I didn't like the dodgy phone call after to pass me through to another broker.”

Helpful Report

Posted 5 years ago

Hi James, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. Can you please send over as much information regarding your enquiry as possible? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Would liked to ask other. Questions ie, can my wife drive car also ? Would it be better to insure our two cars on one policy when you fill in standard forms you can’t Always get answers you want”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. You can add additional drivers to a quote should you wish to do so. On the second page of our quote journey we ask for any additional drivers details. Also multi car cover is a separate product to sole car insurance which is what you were running a quote for. Should you wish to run a quote for multi car cover please follow: https://www.gocompare.com/car-insurance/multi-car-policies/ If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“It made me happy and then less so as the price increased up to renewal. Maybe Gocompare should warn you about this as I paid £15 more after just one day”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare

Posted 5 years ago

“I took out a car insurance policy with SAGA though your GoCompare.com. Since purchasing SAGA's three year policy (£328.11) I have received two emails from you for me to Activate my free excess! Both were listed with the incorrect price I paid. I cannot sign in to activate my free excess as when I do, it just takes all the way through to purchase ANOTHER POLICY! Not very good to follow incorrect emails from a well known comparison site!!”

Helpful Report

Posted 5 years ago

Hi Questy, Thanks for leaving your feedback. As you have added additional cover to the policy following your visit to GoCompare.com the prices will be different, please do not worry about this. Just so you are aware, the excess cover only applies to the one year that was purchased through GoCompare.com. The additional 2 years will not be covered under your excess protection cover as this has been taken directly with the insurer not GoCompare.com. You are able to activate your free excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page (if you are on a desktop) or behind the silhouette of a person in the top right hand corner of the screen (if you are on a mobile device), which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually. You need to make sure that the details entered on this page are accurate and match the insurance provider that you purchased your insurance with, through us, with the exception of the price as this is subject to change for additional products, cover etc. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Very complicated”

Helpful Report

Posted 5 years ago

Hi Alan, Thanks for leaving us your feedback and we're sorry to hear you did not enjoy your visit to GoCompare.com. Please get in touch with us directly to discuss this further if you would like us to look into your query. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Easy to get quotes easily enough. The quotes should be guaranteed for a minimum period. It is very difficult if you return even after a short period & the quote has changed. Maybe guarantee 48 or 72 hours”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Being able to compare a number of quotes on the same page at around the price wished to be paid.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're struggling to understand your query fully unfortunately. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“My Insurance got cancelled after i paid in full and got £20 for cancellation charge. No reason given first then i had ring up and the out come was to much different information was picked up by online under writer's team as i explained them that my father was sorting my car insurance also my sister Sidra car insurance and plus my uncle's so as he was using his email account for everyone so that's why the cancelled my insurance. I tried to explain them what happened but the only said we have to cancel your insurance and now with Gocompare im still getting same insurance quotes with same company wich im not sure what to do as the probably do same as before by cancelling my insurance as i don't have much time left for my renewal date.”

Helpful Report

Posted 5 years ago

Hi Hafsah, Thanks for leaving your feedback. Please ensure you are selecting to 'new quote' rather than 'edit quote' to ensure you are obtaining new prices. Also if you're running multiple quotes on the account, you may want to select 'my account details' and double check all the information listed is correct such as name and date of birth. If not, please ensure the details listed here are for the policyholder of the quote in question. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“It didnt. I couldn’t accurately answer questions and there was no way to provide an alternative accurate answer”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Can you please get in touch directly and let us know what you were not able to answer accurately? We can then look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Had better quotes from other comparison sites”

Helpful Report

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews