Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The site won't let me put my 3rd claim in, it was a no fault claim so the cost was £0 but when inputting the claim info it insists I put a cost of £50 minimum so I am unable to add my 3rd claim accurately. This has meant I am unable to get accurate quotes, how can I input a claim that wasno fault/no cost?”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. If you get in touch with the insurer at the time of the claim, they should be able to provide you with a cost of claim. Please ensure you note the claim on GoCompare.com correctly as a non fault claim to ensure our panel of insurers provide you with an accurate quote. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I have purchased my car insurance through go compare to get the free excess cover but haven't received anything from go compare stung yet again by these compare sites”

Helpful Report

Posted 5 years ago

Hi Wayne, Thanks for leaving your feedback. Once you have received your policy documents from your insurer, please follow the below link to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Sound choice option.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you had a pleasant experience using GoCompare.com. We look forward to hearing from you in the future! If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Got a better deal on money supermarket. Sorry. It was an OK deal on your site but saved 20pounds more on zMoney supermarket. Your quote woukd have saved 40pounds on the renewal quote but other site saved 60pounds”

Helpful Report

Posted 5 years ago

Hi Susan, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Find it difficult to retrieve quotes”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear your having difficulty using our website. To purchase a policy you can either call the insurer directly or proceed to the insurers website. Please select 'View Details' to the right of the quote you wish to purchase. Please then select 'view policy info' in the side bar that appears. You will then be given to options 'click to call' to reveal the insurers contact information and reference number or 'continue' to proceed to the insurers website. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I am wanting to buy insurance but it will not let me log in I have reset my password and still no joy how am I supposed to buy insurance on your website when I cannot get onto the website Simon James”

Helpful Report

Posted 5 years ago

Hi Simon, Thanks for leaving your feedback. We're sorry to hear you are having difficulty accessing your GoCompare account. If you have forgotten your password or are having problems entering it, don’t worry, you can reset it as follows: • Return to www.gocompare.com and click on 'Sign in' • On the log-in page, click on the link 'Forgotten your password?'. Enter your name, email address and date of birth and click 'Continue' • Shortly after, you'll receive an email from password@gocompare.com • Click link outlined on our email to return to GoCompare.com Just be aware that if you do request that the link is sent to you more than once, the previous requests will become invalid, so you will need to wait for the most recent link to be sent to you. The reset password link is only available for 24 hours. Please let us know if you are having any further difficulties accessing your account. You can do so by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I've tried to review my van insurance all easy even payment but checked my account nothings come out and no email to say it was successful but it took the details am I insured or not ?”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. In order to confirm this, you will need to speak with the insurer directly as GoCompare do not receive the payment for the policy. This is between the insurer and the insured directly. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“It was fine until I tried to pay and they kept taking the full year instead of the deposit and 10 monthly payments. So gave up.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. You should be able to purchase the policy either via monthly installments or annually, we apologies if the website is not working as it should be. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history and cache and cookies. Please then return to the website and attempt to make the payment again. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Cheapest insurance great”

Helpful Report

Posted 5 years ago

Hi Catherine, Thanks for leaving your feedback. We're happy to hear you found our website useful and was able to save some money! If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“It wos very helpfull thru this site got my insurance quite cheap”

Helpful Report

Posted 5 years ago

Hi Earl, Thanks for leaving your feedback. We're happy to hear you found our website useful and was able to save some money! If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Looking for car insurance with a car registration number wasn’t recognised, making use of comparison website a bit futile”

Helpful Report

Posted 5 years ago

Hi Barrie, Thanks for leaving your feedback. Some new vehicles re not in our websites database yet and unfortunately we cannot add individual vehicles manually. However, you should be bale to search via the vehicle details rather than the registration. Should you obtain a quote this way, please ensure you contact the insurer directly to provide the vehicle registration. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“I went with bedford insurance.cancelled next day, was charged £50.you should make it clear you don't have 14days.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you have had to cancel your insurance policy with your insurer. Unfortunately any cancellation fees or cooling off periods etc, are put in place by the insurer directly not us at GoCompare. We have no control over any fees or terms and conditions put in place by the insurer. We would suggest contacting your insurer directly to discuss the cancellation fee further. If you require any further assistance, please let us know either by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“A good website but I was promised a deal last year and didn't get it automatically. I called but couldn't get through to get it 🙄”

Helpful Report

Posted 5 years ago

Hi Carl, Thanks for leaving your feedback. We're having some difficulty understanding your query unfortunately, can you get in touch and give us more information regarding your promised deal? We have a special offer of excess protection cover relating to car insurance purchases. You will be eligible for this cover following a successful purchase of car insurance through GoCompare.com. If you require any further assistance, please let us know either by email at customerservices@gocompare.com or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom GoCompare.

Posted 5 years ago

“Found it difficult to input all the necessary information - had to do it twice. Cannot access your offer of Excess help in spite of already paying for insurance with Churchill. Pleased with the speed in which you supplied quotes.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. You are able to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Gocompare.com just means you can access multiple insurers”

Helpful Report

Posted 5 years ago

Hi Richard, Thanks for leaving us your feedback. GoCompare are a comparison service not an insurer. This means we do not actually insure your vehicle, however, we compare quotes from all the different insurers / providers on our panel, making your search for insurance abit quicker and easier. If you require any further assistance, please let us know by either by email at customerservices@gocompare.com or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Not very happy . It times out far to quickly for me as i am not used to dealing with computers. I got timed out and then when i tried to get back in everything had risen in price so I accepted my old companys quote because I got so frustrated with the site. Something that should take very little time took me 5 hours.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. In the future, please get in touch with us in order to talk you through using our website. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Always have trouble logging back in to quote”

Helpful Report

Posted 5 years ago

Hi, Thanks for contacting us. You will have a an email address and password linked to your GoCompare account. If you are having difficulty remembering these details, you can select 'forgotten password' to go through the process to reset your log in details. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Hát engem minden”

Helpful Report

Posted 5 years ago

Hi Gyula, Thanks for contacting us. We're having some difficulty understanding your query. We really want to help you find the right insurance. So, please send us over as much information as possible, about your query. If you require any further assistance, please get in touch either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“Good quotations sent. Very competitive prices.”

Helpful Report

Posted 5 years ago

Hi Ian, Thanks for getting in touch. We're happy to hear you found our website useful, that's what we like to hear! If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

“It not too good it is just OK.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. If there is anything GoCompare can do to make your experience with us more enjoyable, please let us know. If you require any further assistance, please let us know by either by email or calling us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, GoCompare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews