Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was directed to car insurance company by go compare web site and completed insurance purchase but no information or communication received for free excess cover registration received”

Helpful Report

Posted 5 years ago

Hi Mike, Thanks for leaving your feedback. You are able to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Having answered all the questions, when you go to the selected site the price is NOT what has been quoted for your wants, and items you have said you want are all "extras" making a difference of up to £100 to the quote ! Gocompare.com have "NOT" made me happy. Unlike the Government please be honest and include in the initial quote all the questions.”

Helpful Report

Posted 5 years ago

Hi Roger, Thanks for getting in touch and leaving your feedback. Unfortunately we're having a bit of difficulty understanding your query fully. Can you please get in touch on the below details and we can look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“All good but how do I get my £20 voucher I was promised.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. Can you please get in touch with us on the below details in order to look into this further for you. If you require any further assistance, please get in touch by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“did what I expected and found a good quote but found that editing optional excess I had to go through all pages to change and compare”

Helpful Report

Posted 5 years ago

Hi Yvonne, Thanks for leaving us your feedback. Once a quote has been submitted, you are able to to go back and edit the quote details. However, you will have to progress through the quote pages again. Please don't worry, all the information you have entered previously will be saved so you don't have to enter everything as new but rather confirm the details saved on the quote are still correct. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Not the best prices in comparison as other sites or competition!!!”

Helpful Report

Posted 5 years ago

Hi John, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Whilst the product overall is good, the link to other companies websites seems complicated. When trying to purchase over the weekend i got several messages that i could not proceed because of an error. I then had to come out and start the process over again.”

Helpful Report

Posted 5 years ago

Hi John, Thanks for leaving your feedback, we're sorry to hear you had issues with the insurers website. We are not aware of any issues that may have caused this error, so if you return to the website and try obtain your insurance again, you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history, cookies and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“After getting putting in details for a quote, there is no option to amend and save the quote. I would be nice to have the facility until we are ready to buy the insurance”

Helpful Report

Posted 5 years ago

Hi Kamini, Thanks for leaving your feedback. Once you complete a quote, the details will save to your account to make future quotes that bit easier. This will remember your quote details however does not save the amount you were quoted as this is based on real time pricing. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Your compation in the marketop should cheapest than others example different between you and others was £30. Others was £330 Yours was £360 Kind regards”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I don’t know yet as I haven’t been in touch with my current insurance”

Helpful Report

Posted 5 years ago

Hi Geoff, Thanks for getting in touch. If you need any assistance as you use Gocompare.com please don't hesitate to get in touch with us. You can do so by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I would like my documents posted to me as I cannot download them. Also you ask me to download to save £250 excess, that doesn’t work.”

Helpful Report

Posted 5 years ago

Hi Pauline, Thanks for leaving your feedback. Our records show you have not yet activated your excess cover. You are able to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I use this site for myself ,my mum and my brother but I struggle to keep the accounts separate because guni have to use my email address for all and it doesn't seem to let me so everytime I use it I have to keep changing details..if theres an easier way let me know thanks...drives me mad”

Helpful Report

Posted 5 years ago

Hi Toni, Thanks for leaving your feedback. You are able to either create multiple profiles under one account, in this case for you, your mother and brother. Just be sure that you are logged into the correct profile when obtaining a quote. To do this please log in to the account and select my account details, you can then update any personal details to whoever you like. Alternatively, if you are able to obtain separate email addresses, you can create seperate accounts with individual login details. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Went through the procedure, entered bank details but still being bombarded with text and don’t know whether my application has been processed”

Helpful Report

Posted 5 years ago

Hi, Thanks For getting in touch. Unfortunately we would not receive confirmation of your purchase for 30 days following the purchase date. The quickest way to confirm the vehicle is on cover wll be to contact the insurer directly, they should be offering an online chat or email service. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Saved me money Keep getting a message to sign up for £250 exes cover when I try it just goes to the take out a policy page”

Helpful Report

Posted 5 years ago

Hi David, Thanks for leaving your feedback. You are able to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I like the website, easy to use.”

Helpful Report

Posted 5 years ago

Hi Shelly, Thanks for leaving your feedback. We're happy to hear you found the website easy to use, that's what we like to hear! If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“By giving me a quote which can be paid by my husband as I do not have an account. My husband has paid for my cover for the last 16 years with no trouble from any other company but not LV they will not accept payment from him”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I have already purchased a motor vehicle policy through Go compare with Hastings Direct. This fact seems to have by - passed the Go compare team. Although i am unsure why, as i have used this company in the past without problems.I have initiated a three star rating believing it was an oversight.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We can see you have obtained quotes recently and proceeded to the insurers website to purchase a policy. As of yet we do not have confirmation of a purchase on your account, however, please do not worry as this can take up to 30 days from the purchase date to come through. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“I will be a lot more happy when i choose my next policy from the on line facility which i believe should save me £50 pounds”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you found savings on GoCompare.com. That's what we like to hear! If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“Hi got the quotes on line okay but couldn't purchase. Tried phoning a few times but no joy. Therefore had to go elsewhere for my insurance”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you had problems attempting to purchase the policy on the insurers website. Hopefully in the future you return to us at GoCompare to obtain new quotes for insurance. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“The purchasing software experience was so so bad I started with a quote of 150 which itried to purchase the software then looped back to a new quote 157 this happened a further 2 times when I finally managed to pay 158+ nice trick gocompare ! or M&S”

Helpful Report

Posted 5 years ago

Hi Peter, Thanks for getting in touch. We're very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer's prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It's very likely that your quotes will change if you return to buy later. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

“When I changed the date for my insurance to start it went up by one hundred pounds so not happy!”

Helpful Report

Posted 5 years ago

Hi Adrian, Thanks for leaving your feedback and we're sorry to hear your quote increased when you returned to purchase it. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews