Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 29th June 2025

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Go.compare.com 1 star review on 28th June 2025

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Go.compare.com 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Go.compare.com 1 star review on 23rd June 2025

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Go.compare.com 1 star review on 14th June 2025

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to source my car insurance. On three separate occasions when I have gone from Go website to complete details with individual company the price increased. Hence, I haven't took out the policy.”

Helpful Report

Posted 4 years ago

Hi Brian, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“A good service, but I cant sign back in and I have no options to retrieve previous quotes...”

Helpful Report

Posted 4 years ago

Hi Robert, Thanks for leaving a review. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Very good APART from the Hastings website which was slow and poor”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. We're sorry you had this difficulty on Hasting's website, we are not aware of any issues but will reach out to them to confirm. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Unfortunately although I found a decent quote from Saga on Gocompare.com - I couldn't finish the deal as it wouldn't let me complete online so as I had to call them which meant couldn't get the £250 free excess.”

Helpful Report

Posted 4 years ago

Hi Moira, Thanks for leaving a review. If you provided SAGA with your GoCompare reference to purchase the policy we would still honour the free excess cover for you! If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Got cheaper insurance elsewhere”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for leaving a review. We're sorry that we we couldn't provide you with the most competitive price this time. Our prices are returned from the insurers directly and not us here at GoCompare but we hope you will return at a later time to compare with us again. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Interesting, but the site did not include the company I'm currently insured by! How many other were not included?”

Helpful Report

Posted 4 years ago

Hi Shane, Thanks for leaving a review. Any insurers who were willing to provide you a quotation, based on the information you entered, will be presented on the final results page. We are unsure who you are currently insured with or why they did not appear on your quotations we're afraid. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“easy peasy!”

Helpful Report

Posted 4 years ago

“Prices kept jumping about. Editing was impossible. I could not navigate around the site with ease”

Helpful Report

Posted 5 years ago

Hi Frances, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I was happy with the quotes, but the prices had gone up when I checked them the next day. I tried to retrieve a quote using a link emailed to me that took me directly to the insurer's website and they were unable to retrieve the quote, so I didn't buy the insurance using GoCompare because of these issues.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“saved me some money not as much as i expected but cut my cost's.”

Helpful Report

Posted 5 years ago

Hi Ian, Thanks for leaving a review. We're sorry you didn't save the amount of money that you wanted too but happy that it was a saving however small. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Great prices, but the website wouldn't take my payment, which was frustrating. I had to phone the provider, ask them to honour the quotation and take my money direct. I hope the £250 free excess is honoured!”

Helpful Report

Posted 5 years ago

Hi Jan, Thanks for leaving a review, we are sorry to hear that you had this experience with us. We would love to discuss this with you in order to establish what has happened and gather some information to confirm your free excess. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 5 years ago

“Insurance companies that we're recommended had either gone up 50% or 100% since my last quotes for same vehicle one month ago (why)”

Helpful Report

Posted 5 years ago

“The go compare part was OK it was when you got to the providers was a bit disjointed it might just be because of covid 19”

Helpful Report

Posted 5 years ago

Hi Ronald, Thanks for leaving a review, we are sorry to hear this. We are aware of our partners having increased contact due to COVID-19 and appreciate your patience at this time. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Your quote was not competitive enough. Sorry.”

Helpful Report

Posted 5 years ago

Hello Emmanuel, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The various quotes were far to expensive.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them. Also, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Relatively good product. Lots of questions but a good list of potential insurers. Has saved me a fair chunk of cash. Read the small print though.”

Helpful Report

Posted 5 years ago

“Relatively good product. Lots of questions but a good list of potential insurers. Has saved me a fair chunk of cash. Read the small print though.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving a review. It's great to know that you saved money and had a good choice of insurers to compare for your quote. If you need anything else please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I looked at GoCompare as I thought the £250 free excess cover would mean I could up the amount of excess I was prepared to pay and that would bring my premium down. However, I use several comparison sites before purchasing cover and found that the policy I chose was £20 more expensive on GoCompare than on another site. As I'm really hoping not to need any excess cover and I can afford the excess should I need to, I went with the other site for my cover and chose their reward instead.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Dear Sir or Mandan, I purchase car insurance start from 12/07/2020 for £791.65p Darwin insurance company I added breakdown cover, but insurance company advise me that breakdown cover not included the reason system is wrong they dropping off from gocompare.com website, please can you review my application thanks for your help. Also please can you advise me bellow information if correct thanks for help. Trusted by you and always impartial £250 free excess cover We refund your excess when you make a claim with your insurer Trusted by you Over 20,000 customers voted us 5*[2] Always impartial Only ever the right insurance for you I look forward to hearing from you. Mehmet Tasyurdu”

Helpful Report

Posted 5 years ago

Hi Mehmet, Thanks for leaving a review. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 5 years ago

“I asked for a renewal of my house insurance. You have given me different company quotes. I selected one of them (Grove & dean). Their page states that they will call shortly and then I can pay and start the insurance. Nobody called. We called them, nobody picks up the call. I am still waiting. At the moment, house is not insured for 2 days.”

Helpful Report

Posted 5 years ago

HI, Thanks for leaving a review. We are sorry to hear that you had this experience with one of our partners. We are aware that some of our partners are experiencing delays due to the pandemic but they are doing the best they can at this time. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews