Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to take out car insurance but not very clear at end of process whether free Excess Insurance was activated by Go Compare at time of sale. I chose a higher excess than I would normally because of Excess cover. No notification to affirm this for 5 to 8 weeks. Last year it came through immediately after purchase of car insurance.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving us your feedback. Recently the activation process for our excess protection cover changed. Whereas previously you would have to manually activate the cover, now we will do it for you automatically so please do not worry. We’re activating your free excess cover, so for the time being, you can sit back and relax! Your excess cover runs alongside the car insurance policy you bought with us, so you’ll be covered from the date your car insurance starts. We’ll email your excess cover policy documents soon. Your policy documents should arrive between five and eight weeks after you bought your car insurance with us. If its been more than nine weeks and you haven’t received them please let us know. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“The following has been sent to the RAC survey. I have taken my policy with them purely on price but I was NOT impressed with their website for ease or non-ease of use.: I was transferred to your site from GO-COMPARE their advert at the moment says policy excess will be returned after any claim is settled. Yet there is no mention on this either online or on phone with your rep. Your policy document completion on -line broke into error mode at least twice and I had to put my information in again and after the first attempt I forgot about the excess application so I'm NOT happy as I don't know if my now policy includes this or not. Proof of NCD was first that I didn't need to provide this but at the end I was told that I had to. At the start of the online process it states that more policy extras are included than when you reach the end of form. The online form doesn't allow for entering just factory immobiliser without alarm.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Very pleased with recommendations, managed to find a good quote that suited me.😊”

Helpful Report

Posted 4 years ago

Hi Barbara, Thanks for leaving a review. You seem happy with the service and quotations, but gave us three stars, so we we were wondering if you had any feedback for us which would improve the service you received so we could potentially increase your rating in the future? If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“More promotions please.”

Helpful Report

Posted 4 years ago

Hi Itthichai, Thanks for leaving a review. We have an amazing offer on at the moment for a free £250.00 excess cover with every eligible car insurance purchase. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I don't know what happened, but having logged into your site. I then get given the RAC for the cheapest insurance. It was very odd, I had just been checking the insurance out with the RAC. The lowest insurance they could offer me, was over £400. Then an RAC offer came up £200 less. So I obviously I bought that. I didn't understand what the £250 was for? If at all possible, I would like an explanation of what happened. Andrew Jackson. PS: I can't recommend you, or not recommend you. I didn't use your agency.”

Helpful Report

Posted 4 years ago

Hi Malcolm, Thanks for leaving a review. The £250.00 free excess cover is a reward that we are offering at the moment. This reward entitles you you be reimbursed with up to £250.00 of an excess you have paid following an accident. With regards to the price, we would need to look into your account. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Anyone looking for insurance needs to know every tiny detail to be able to compare policies. You gave only basic cover without ability to look at all the extras you may expect.”

Helpful Report

Posted 4 years ago

Hi Margaret, Thanks for leaving a review, we are sorry to hear that you feel this way. On our results page there is a filter on the left hand side to select if you would like certain additional products. If you would like to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm to discuss this further, please feel free. Many Thanks, Samantha.

Posted 4 years ago

“After getting a price for my van insurance, I was disappointed to find that when I went to the broker, the price increased quite significantly, they just said that they couldn't do it for that price.”

Helpful Report

Posted 4 years ago

Hi Stuart, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“LV would not offer a quote because of my driving licence - it didn't say what was wrong or different about the licence number , so I suppose I'll have to try another company on your list.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear this. We are not sure what has happened here. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“A reasonable but limited selection of firms to insure my car with.”

Helpful Report

Posted 4 years ago

Hi Suresh, Thanks for leaving a review, we are sorry to hear that you had your experience. The quotations are returned from the insurer based on the information you have entered. If you would like contact us you can do so on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Three quotes for same details and components Co-Op renewal quote £781.52, GoCompare quote £595.55 Direct Line quote £526.40 Guess where I bought”

Helpful Report

Posted 4 years ago

Hi Neville, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“It’s a good company and they do find you a better price”

Helpful Report

Posted 4 years ago

Hi Alan, Thanks for leaving a review. With the 3 starts is there something that you think we could improve on or alter to better the journey or increase the rating. We always take feedback on board. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Some bargains but a lot of cheap rubbish. Original pricing prior discount seem suspiciously high.”

Helpful Report

Posted 4 years ago

Hi Barrie, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“The process was easy but I was shocked that you had forwarded me to Bewiser. They didn’t know my details and then they forwarded me to another company who once more knew nothing. Talk about none communication!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Went on site found car insurance went back on later price was higher went elsewhere”

Helpful Report

Posted 4 years ago

Hi Henrikwalczak, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“If you don't purchase car insurance on the same day you search then there's every chance the price will increase the next time you search.”

Helpful Report

Posted 4 years ago

Hi Desmond, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Good site have used for years, however they are not the cheapest anymore. (Judging from the last 2 years when I get quotes)”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Try insuring a brand new car. The system doesn't let you do that Nightmare”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you could not find your vehicle on our system. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm, with the vehicle details we can look into this further. Many Thanks, Samantha.

Posted 4 years ago

“I am 86 with a 60 year no accident record. My best quote on renewal is almost £1,000. I cannot find any reason for this. My annual mileage is only 6,000. Why can’t this apparently penal figure not be explained to me by the insurance industry ?”

Helpful Report

Posted 4 years ago

“All good until I tried to follow through with the first two cheapest car insurance quotes. Several attempts to buy were unsuccessful as the insurers’ website kept crashing....may not be GoCompare’s fault but Hastings Insurance website?”

Helpful Report

Posted 4 years ago

Hi Ann, Thanks for leaving a review. We're so sorry you have this issue when trying to purchase a policy, we're not aware of anything can could have caused this but please feel free to get in touch with us directly. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews