Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“I unfortunately didn't have a problem”

Posted 4 years ago

Hi Will, Thanks for leaving a review. We're having some difficulty understanding what your review is referring too. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I unfortunately didn't have a problem”

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Posted 4 years ago

“I unfortunately didn't have a problem”

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Posted 4 years ago

Hi Will, Thanks for leaving a review. We're having some difficulty understanding your review. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I tried numerous times to access a site via gocompare for my car insurance, a message kept flashing up that it was timing me out, the premium was then increasing every time I re-accessed it. I don’t know if the insurance company Swinton was at fault but it felt like I had been lured by the initial low premium which then wasn’t the case.”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“You dint have time to review the details lt who’d tell you you time has run out had to start all over again not good”

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Posted 4 years ago

Hi James, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“No better or worse than other comparison sites.”

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Posted 4 years ago

Hi, Thanks for leaving a review. We were just wondering if you had any feedback for us which we could take on board and acknowledge to improve our services. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“well.. I've picked out Tesco car insurance... got a Reference number.. payed for it but NOT received any acknowledgement from them or anything, so, I now don't know whether or not I will be insured as of 9th October... perfect!!!”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you have not heard of the partner to confirm your policy as of yet. During these difficult times, there may be a delay in issuing your documentation to you but if you give them a call they will be able to confirm this for your piece of mind. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“If u can give to all cheaper price is very very good 👍”

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Posted 4 years ago

“Would be better if it recommended insurance companies directly and not franchised out”

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Posted 4 years ago

Hi, Thanks for your review. I'm not quite sure what you mean but GoCompare are not an insurance company, we are comparison service so have insurance partners on our panel who you would take the insurance out with. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I got stuck at the end. Said: said my details were not recognised, although I had logged in. Tried to get a new password, I was blocked, because I had tried too many passwords. Had to leave, without insurance, as there wasn't anyway to get help.”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Would have been great if the link to my chosen car insurer worked... but it didn’t, so I went with Compare the Market .com and got a baby Oleg in with the deal !”

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Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that there was a technical issue while you were trying to purchase your insurance, we are not aware of any issues that may have caused this but apologise for any Inconvenience caused. If you would like to discuss this further please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Kind off disappointed, I looked to take forward a quote you was holding for me, within 24hrs of receiving it I went to except, only to find it had gone up 40% since your last email. None to pleased, nevertheless I went to do a further quote which to my delight returned a cheaper option which I took. But I don't feel you should be pursuring customers with inaccurate quotes, albeit accurate at point of quote. So therefore I would imagine you have a collection of unhappy customer.”

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Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. We're so happy you were able to purchase the right quote for you in the end. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Don’t find your site easy to navigate. Maybe it’s the questions asked ? Could be more advice and information needs to be alongside.”

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Posted 4 years ago

Hi, Thanks for leaving a review, we're sorry that you feel this way about our site. All feedback provided is taken on board, if you have any specific examples you could share that would be great. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Don’t find your site easy to navigate. Maybe it’s the questions asked ? Could be more advice and information needs to be alongside.”

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Posted 4 years ago

“just need you to send me my documents ,thanks”

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Posted 4 years ago

Hi John, Thanks for leaving a review. As a comparison service and not the insurer, we wouldn't not issue your documentation to you but if some time has lapsed you can call the insurer directly to request these. Alternatively, If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Quick and efficient and a competitive price even on a weekend”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're happy to hear you had a pleasant experience using GoCompare! We look forward to hearing from you in the future. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I’m still looking for best deal”

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Posted 4 years ago

Hi, Thanks for getting in touch. Just so you know GoCompare are only able to offer you a comparison through our website GoCompare.com. Please follow the below link to obtain a quote: https://www.gocompare.com/car-insurance/ If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“The process of assessing home insurance policies on offer via GoCompare was thorough and straightforward but decisions are made on a wider range of criteria than price. It was disappointing that it was not really possible to access quality of service assessments such as defaqto scores. In the end my decisions were based partly on price and but also on the reputation of suppliers in unrelated fields. Not very satisfactory.”

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Posted 4 years ago

Hi Peter, Thanks for leaving your feedback. On our results page, you will be given customer reviews and a Defaqto rating for all the insurers on our panel. This will be on a panel to the right of your screen when selecting the option 'view details'. In the future, please don't hesitate to contact us if you need any guidance when using our website. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I’m still looking for best deal”

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Posted 4 years ago

Hi, Thanks for getting in touch. Just so you know GoCompare are only able to offer you a comparison through our website GoCompare.com. Please follow the below link to obtain a quote: https://www.gocompare.com/car-insurance/ If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I’m still looking for best deal”

Helpful Report

Posted 4 years ago

Hi, Thanks for getting in touch. Just so you know GoCompare are only able to offer you a comparison through our website GoCompare.com. Please follow the below link to obtain a quote: https://www.gocompare.com/car-insurance/ If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Go.compare.com Reviews