Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 22nd July 2025

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was twenty six percent dearerthis year than last if this is supposed to make you happy then so be it”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. I'm sorry that you feel we did not obtain a competitive quote for you. I will be in touch shortly to get some more information regarding this. Regards, GoCompare.

Posted 6 years ago

Hello, Thanks for leaving a review. I'm sorry that you are not happy with the quotation, I will email you shortly in order to obtain some further information regarding this. Regards, Samantha.

Posted 6 years ago

“It found what I needed”

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Posted 6 years ago

Hello, Thanks for leaving a review. Great to hear you found what I needed! Is there anything we could have done to improve our service? Regards, Samantha.

Posted 6 years ago

“I am usually very satisfied however, on this occasion, the company I chose did not get my quote to me by email as agreed. When I tried to retrieve it the on-line site quoted a much higher price. This is why I can't give a higher review count.”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. I'm sorry to hear about your experience, a member of the team will email you shortly for further information regarding this so please keep an eye out for this in your emails. Regards, GoCompare.

Posted 6 years ago

“The quotes came through quickly”

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Posted 6 years ago

“Quick at finding quotes”

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Posted 6 years ago

“Not happy.”

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Posted 6 years ago

Hello, Thanks for taking some time to leave a review. Someone will email you shortly to discuss any issues you may have had when using GoCompare. Regards, GoCompare.

Posted 6 years ago

“didnt that much”

Helpful Report

Posted 6 years ago

Hi Neil, Thanks for taking the time to leave your review. We will contact you directly to see how we can help and answer any queries you may have. Kind Regards, GoCompare.

Posted 6 years ago

“It was fine.”

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Posted 6 years ago

“The comparison process using Go Compare was relatively straightforward, but dealing with the insurance company was less easy for someone without a smart phone. I was eventually driven to phoning the company (finding the number was not easy) and speaking to a real person in order to make sure the deal was properly accomplished.”

Helpful Report

Posted 6 years ago

“Finds good deals but very disappointing that once you have an account and details saved it doesn't auto-populate the relevant info when you request a new type of quote e.g. used before for motoring, household and pet insurance but when I went to get a car breakdown quote I had to enter all my personal details again!”

Helpful Report

Posted 6 years ago

“I tried to log in and it told me it didn't recognise my details (not that I just had the wrong password). I thought because it had been a year since I used it that it had cancelled my details. So I went to set up an account and it said - you already have an account. So I just needed to reset the password. Why didn't it just say that from the beginning? Cheapest quote I got was from my existing insurer but £50 cheaper than their renewal price they sent me. So I called them and they said - no they couldn't give me that price. So I said I would be leaving them. Went for next company. Went through all the details. Got to the payment screen and it said - can't complete payment please call company. Called them and they said 'sorry, we're really busy-we'll call you back in the morning'. They didn't call back. Got to the evening - gave them a call - they had to clarify a few things and then completed payment. I know that's not just problems with gocompare - but it's part of the user experience - and it wasn't smooth. Frankly the operators from the insurance companies weren't that pleasant either. I would still recommend you - because at the end of the day I saved money. But someone from gocompare needs to go on and try out their own processes. Try the system and a bit of mystery shopping - because it could be improved - and the insurance companies need sorting out.”

Helpful Report

Posted 6 years ago

“I got what I wanted.”

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Posted 6 years ago

“Quote was good but when I went to pay it had gone up by over £70 so I telephoned Hastings and spoke to Marcel how I found very un- helpful so, I decided to go with another company”

Helpful Report

Posted 6 years ago

Hello Dawn, Thanks for your review. We're really saddened by the experience you have had following your visit to our website. We will be sending you an email regarding your review shortly. Thanks again, GoCompare

Posted 6 years ago

“I dont nou”

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Posted 6 years ago

“When you fill in all the forms then you get a price from the insurance company and you have added that you want your no claims protect it and when you pick the one you want then they want you to pay more to add protect no claims when you have already filled it in your site”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. Sorry you are unhappy after your visit to our site, lets see what we can do to help. Someone from our team will be in touch very soon so keep an eye on your emails. Thanks again, GoCompare.

Posted 6 years ago

“You haven't yet quotes are far to high,for my level of driving experience”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. Sorry you are unhappy after your visit to our site, let's see what we can do to help. Someone from our team will be in touch very soon so keep an eye on your emails. Thanks again, GoCompare.

Posted 6 years ago

“Insurance fine ! Meal deal a waste of time ? Unable to download the app as only have a basic phone? Couldn't acquire membership card with a membership Number but require the card to obtain a Membership No? When checking where to eat in my area nearest facility 12 miles away? Total waste of time would maybe recommend for insurance but meal deal a waste of time”

Helpful Report

Posted 6 years ago

Hi Paul, Thanks for taking the time to leave your review, we really appreciate it. We will contact you directly to see how we can help and answer any queries you may have. Kind Regards, GoCompare.

Posted 6 years ago

“I chose RAC Insurance but was unable to obtain a RAC Plus quote after several requests from the RAC site and eventually gave up and went elsewhere.”

Helpful Report

Posted 6 years ago

Hi PJ, Thanks for leaving a review. Sorry you are unhappy after your visit to our site, let’s see what we can do to help. Someone from our team will be in touch very soon so keep an eye on your emails. Thanks again, GoCompare

Posted 6 years ago

“Was easy Togo compare!”

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Posted 6 years ago

“The quote you offered went up when I went to purchase the insurance !”

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Posted 6 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews